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Business Profile

Dentist

Affordable Dentures - Burlington III, P.C.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally started with Dr. ***** for digital dentures with implants. I ended up with starter/basic dentures. While I was able to get a refund, I was told by Dr. ***** that he would forward my records to a dentist of my choosing as he was separating from Affordable Dentures in Burlington, VT. Jan. 2023. I provided my dentists physical address and phone number as well as his email address over the phone, in repeated emails and by certified mail. Ive heard nothing from Dr. ***** and the records were never sent. Without those records I will have to start all over again which will be very expensive.

  • Initial Complaint

    Date:03/30/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/10/21 my wife ********************************** had an appointment with Affordable dentures for extractions, impressions, temporary upper and lower plates, and permanent upper and lower plates for $4330. Chart #******. On 7/2/21 down payment of $2400 was made, they did extractions and impressions. Returned on 7/27/21 for temporary lower and upper plates. also paided remaining $1930, refunded $410 for over estimation. My wife was told it would take a year for swelling, etc before permanent plates could be done. we tried to call July thru December, with no response. My wife passed away in December. I have called them in January and Febuary, left messages, no response, in March I tried to find a web site but notice that it says office is permanent closed.

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started seeing affordable dentures in South Burlington over a year ago I paid them in full $3,174 for tooth extractions and a full upper denture they closed before I got my full upper denture my complaint is no one there will talk to me about correcting the issue of me paying for something I never received

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/2/2022 The amount of money paid: $1,698.00 The business committed to provide me with: A permanent set of dentures Nature of the dispute: I originally paid $2,391.00 for the removal of my remaining teeth, a set of temporary dentures, and a set of permanent dentures. I have not received the permanent dentures and have not been able to reach the office for over a month, even after leaving multiple voicemails. Their physical office appears to be closed. Has the business tried to resolve the problem: No, I have not received contact.

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 13,2022. I went to Affordable Dentures to get my impressions made. It took so long to get to the second fitting and then the third that ***************************** said I could get a refund if I didnt want to wait. So on November 30 th she issued me a refund of $1,950. It never came. *** left voicemails (because they never answer) 3 times. Ive even sent emails but nothing. I called my bank twice but *** said there is nothing from them. I even went to the bank personally and the woman looked at my account and nothing. I want the refund she promised. I even have the email she sent to prove it.

    Customer Answer

    Date: 01/16/2023

    I have not heard from the business in response to my complaint.Whats the next step?  

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and paid in full for my Dentures on 08/04/2022 and had impressions made that day and was to receive my permanent dentures in 4 to 6 weeks . It is now 11/20/2022 and I still have not received my Dentures nor can I get an update or even get the company on the phone. I have left numerous (daily) v-mails and have yet to receive a callback . I have also sent numerous emails and have not had a return email. I have driven to the office on multiple occasions and have yet to find the office open. They have a voicemail with a long speech about being short staffed and I am sympathetic to that but regardless . I need my teeth . Please check into this . All I want is my dentures so I can eat solid food. Thank You for your help ******************************* ************* ********************** *************************************************************************************** This complaint is against Affordable Dentures *************

    Business Response

    Date: 11/21/2022

    The patient in question was informed at day of payment that we have a 6 week wait for cases to be started, not delivered. We had attempted to contact him repeatedly via phone but would never get an answer and the number had a full voicemail box so no message could be left. He leaves upset voicemails and then doesnt answer when we try to call him back, which inevitably leads to another upset voicemail for supposedly not receiving a return call. Upon receiving another one of these voicemails today, my receptionist asked if she could email him (something I normally decline due to potential privacy violations). I checked with her once seeing this email and she confirmed that he is scheduled for his next appointment on December 1st. That appointment was made prior to seeing this complaint, so I will be contacting him tomorrow to set expectations on proper communication prior to agreeing to keep his appointment spot. He will be offered a full refund like any of our patients is entitled to if an agreement on communication cannot be made.

    Customer Answer

    Date: 11/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

  • Initial Complaint

    Date:06/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to have my new dentures - top & botton The made the mole of my mouth. but didnt do it Right had to go back to do a new one 4 wk later - I call to see what was going on? Day my dentures were in The gril said I didn&#**;t need Implant&#**;s. I Paid the $2400.00 And she said I didn&#**;t need the inplant? I ask her why! The dentist said needed the to hold the theet in. she said I most of misunderstood him? I sad no i did Not. It&#**;s a $2,000 difference!! She call her Supervisor. And she said I NO Longer a Patient!! And will Refund my money back! I ask her why? She said -- That she felt that I didn&#**;t have the competence in them! So they were not go to acept me. I only Asked a Questional? How come I didn&#**;t need the 2 inplant? She didnt want to hear anythign MORE Just my c. card#. And was very cool. So it was 1 mo I wanted to get my theet down. And I now looking for a new Dentist? I did get my money back! I was not happy with the way they did things! in stort. He said I needed 2 implant&#**;s to help Hold in implent&#**;s in! Which makes sense! The receptionist said I didn&#**;t?? That&#**;s a big $ difference!! And a mouth later I am looking for a new Dentints! All that time Wasted. And There Short handed!! I sick of hereing that! Stop tacking New patients!! And tell the onece you have what is going on! And not jest drop them . For Asking Q? PS Sorry about my mist spelling.

    Business Response

    Date: 06/30/2022

    Im not sure how to respond since this complaint is unreadable. I can respond if it is rewritten more coherently.

Affordable Dentures - Burlington III, P.C. is NOT a BBB Accredited Business.

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