Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in May of this year and I went to get a state inspection performed and I need to replace the brake pads and rotors on a car that I only put **** miles on it I called and the guy telling me that its normal to replace brake pads every year Instead of just saying that they never looked at it

  

  Business Response

  Date: 12/08/2023

  Dear BBB,<*p>

  I have sent this message to *******************************,I will keep you posted--Thank you, ****<*p>

  --------------<*p>

  Good evening, *********,
  
  
  
  
  *****************;
  Vice President * Owner
  Freedom Nissan 
  **********************************;
  ****************, ** *****  
  C: **************
  O: ********************** 
  E: ********************************************* 
  <*p>

  

  Business Response

  Date: 12/13/2023

  I am writing to provide an update on complaint number ********. I had the opportunity to speak with ********* last night, and I am pleased to report that we were able to have a productive and amicable conversation. We were able to address his concerns and come to a resolution with which he was satisfied. I will continue to monitor the situation and keep you informed of any further developments.
  
  
  
  Best regards,
  
  Mort

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Nissan Kicks from Freedom Nissan in 2019. Immediately i began to see little things, glitches, lights coming on etc. last year while still under warranty we brought the car in because we were losing oil. Not just a little but a lot. enough to have to put in 2-3 quarts in a week, We told the dealership service department this each time we had to bring it there which was under 3 attempts. We even suggested they keep it and drive it as the check light and oil light would go on and off, and on and off. In each attempt they declined and stated they see no problem. Even though the documentation given back to us, states they found oil residue around head gasket. We felt pushed out, unheard and now are stuck with a vehicle that the head gasket is blown and possibly the engine as well. I have made a claim to the NISSAN consumer, which i have yet to speak with a case manager and it has been over a week. I am out a vehicle and having to rent one, which is costly. They should have actually spent time to investigate the issue by pulling a spark plug and it would have indicated the problem right off. All they did was change a filter. These problems began at around ****** miles (which shouldn't even start well after a 100,000miles. They didn't address the issue while under warranty (because they would lose money) and new it was a costly repair. We have all documentation, it states in their documentation that we expressed this issue 3 times also. I am looking to a comparable vehicle, reimbursement for a rental vehicle or a buy out. I am desperately asking for help as i live in Huntington and work in **************** and cannot afford a rental and repairs when this could have been avoided and addressed sooner.

  

  Business Response

  Date: 01/25/2023

  we have reached out to *************** and invited her to bring her car into our ************** in an attempt to address her concerns

  Customer Answer

  Date: 02/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business that they have agreed to only look at the vehicle. I am still awaiting to hear a response on weather the business plans on taking ownership for the issues my vehicle has due to the needs not being addressed at time of warranty. **** stated that he would look at that matter, and that he wants to do the right thing by his customers. He expressed goodwill and is hopeful for a solution. 
  
  Regards,
  
  ***********************