Complaints

This profile includes complaints for Pete's RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pete's RV Center has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pete's RV Center

  4016 Williston Rd South Burlington, VT 05403

• 

  Pete's RV Center

  171 Washington St Plainville, MA 02762-1308

• 

  Pete's RV Center

  444 E Main St Mountville, PA 17554-1711

• 

  Pete's RV Center

  500 E Lincoln Hwy Schererville, IN 46375

• 

  Pete's RV Center

  417 John Fitch Blvd South Windsor, CT 06074-4014

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new 2022 Surveyor Legend travel trailer, October 27,2023. After paying for the unit and having orientation completed with ************************* we were told the Suburban Elite 17 griddle that is included in the sale was in the storage compartment. The unit was delivered to us without the griddle. I called & told them it was missing. They ordered a Blackstone 22 griddle. We picked it up & put it in one of the compartments for the winter. In the spring we set up our camper at the campground. We put the griddle together & found out it was the wrong size. After having another issue & speaking to service **** I told them that the griddle was the wrong size. That was *** 6,2024. I have called the company & was told that ******* will check into it & get back to me. I have called him 3 to 4 times and had to leave messages. He refuses to answer my calls. It is now *** 22nd I still have no griddle. Could you check into this problem. I just want the right griddle.

  Business Response

  Date: 05/24/2024

  This customer has been in communication with our orientation specialist ** twice in the past week and were already told that we are working on getting them the correct griddle. I've worked with my parts manager on this to get an ETA and do not have one yet but the griddle is being ordered. They have also been made aware that their point of contact for this issue should be ** in orientation. Both voicemails they left me were responded to by **. We will reach out to the customer again today to make the situation clearer to them.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used camper on 10/28/23. Paid $799.00 For a prep fee which i was told by the salesman it included cleaning. The camper was full of mouse s*** Nothing was cleaned or wiped down There was a water leak in one of the drain hoses which I fixed myself. They refused to give me my money back on the prep fee. Which they clearly took the money and never did the service. I did owe $400. Which I refused to pay. The sent me a check for my sales tax minus the $400. How is it right for a company to do this. According to other complaints it seems to be a common practice for this come. Please help! So they stopdoi g this to others! Thank you

  Business Response

  Date: 05/24/2024

  upon review of the work order for this customer and discussion with the service manager, after taking delivery in november, there were no immediate dissatisfactions reported by the customer. with months passed, and an outstanding balance on the prep fee, the charge was deducted from a customer credit after request for payment was not received.  as they stated, the customer received the credit balance check we mailed to them. we've closed this customer work order and ****'s rv does not find anything outstanding owed to the customer.

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in **. I purchased and picked up the Rv on 3/19/2024 at Petes Rv center/PA, and I still havent received the title. I cannot register at ** and get a NJ plate without the title from the dealer. My temperate PA plate will expire on 5/17/2024. Each time I contact the dealer, I got empty words that everything is fine, nothing goes wrong, there is plenty of time, they are working on it. Today is 5/11/2024, definitely there is something goes wrong, but the dealer never tell me the truth, and no one knows when I can get the title. The problem is that after 5/17/2024, the temporary plate will expire and I cannot drive the Rv.

  Business Response

  Date: 05/15/2024

  On 5/14, upper management stepped in to assist with this situation and confirmed they were able to get the customer's title issue resolved.

  Customer Answer

  Date: 05/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new toy hauler from this dealer in August 2022. In September 2023 our ****** went through the floor while traveling home from a trip. Once we were able to get our bike out of the hole in the floor we could see there were no supports in the floor. We took the camper back to the dealer the next day. The associate in the ****************** said since it was structural, the manufacturer would need to fix it. After weeks and several calls with the extremely rude service department, I was told if I wanted my camper fixed I should call the manufacturer myself. I did call and was told they would tell the dealer to make the repairs. 2 months later no repairs were even started because the dealer said they still didn't have the materials needed. We brought our camper home until they had the materials. We could not take our camper anywhere due to the structural damage. The dealer called in February and said they had the materials and made us an appointment for February 11 for repairs that they said would take 3 days. On Mar 15th we were told they were starting the repairs and again would take 3 days. Today is Mar 25 and our camper is still not fixed. We have had this camper a year and a half and we have not been able to use it for 6 months of that. For 6 months we have been making payments and paying insurance for something we don't even have. This dealership has the most unprofessional and rude employees I have ever dealt with. This is our first camper and we were so excited but this dealer has turned this whole experience into a complete nightmare. In addition to our bike going through the floor, our fireplace didn't work, our shower leaks, our **** quit working and the brakes quit working on the camper during our last trip. This dealer truly does not care about their customers. We hope nothing else goes wrong with this camper so we never have to deal with this dealer again. If our camper ever gets fixed. Over 6 months and counting.

  Business Response

  Date: 03/27/2024

  Service manager confirmed working closely with the customer, and that the unit is currently being serviced and scheduled to be ready for pickup by the end of the week.

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I appreciate the response but find it completely unacceptable.  To be clear, the Service Manager only became involved months after our camper was damaged because we had to drive over an hour to the dealership to request to speak with him. We have done the majority of initiating communication to get a status on the repairs. The fact that this response does not even address how we have been treated and it taking 6 months to make the repairs clearly shows why the employees at this dealership find it acceptable to treat customers as we have been treated. This is just unacceptable but clearly shows how this business operates and that the sale of campers is the only focus. Customer satisfaction after the sale is not something this business is concerned with. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 03/29/2024

  Service manager confirmed working closely with the customer, and that the unit is currently being serviced and scheduled to be ready for pickup by the end of the week.  We'll continue to work directly with the customer and conclude any further facilitation via BBB.

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We were informed by the dealer that our unit was repaired and ready for pick up. We took off work on March 29th and drove over an hour to pick up our camper. The new linoleum they had laid was not done correctly. There were many places that it was bubbled up. The employee at the dealer agreed it was not installed properly. In addition,  the wood on both of the table benches had the wood cut leaving chunks of wood and paint missing. The dealer said they did not know how that happened. We were told we would need to leave our unit and they would try to have fixed in 2 weeks. The employee took pictures and stated he would send them to their ***************** We asked to speak to the Manager we previously worked with and was told he had handed over our unit to this employee to handle now so we were not able to even speak to the Manager. It has been over 6 months, more calls to the dealer than I can count and several trips to the dealer of over 1 hour each way and the repairs are still not completed. Our stress and frustration levels at this point are tremendous. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new camper at the camping show from petes rv. When we started signing the paperwork they said the payment would be $199 a month for 15 years. The sales manager says oh we can't do that the loan is 20% and it will be $335 a month for 15 years because they don't do low interest loans because its a high risk loan. After that they said they would find a lower interest loan for me which they never did. I ended up getting financing through a different bank at half the interest rate. So I called and said I got a loan and that I would be by with a check if they could get the plates. I was told because you didn't get a loan through us we won't do anything for you, which meant I did all the paper work my self and all the running around. I called and asked why I was getting charged a documentation fee when I had to do everything myself and the response was that's just what we charge and I was never told of any fees. They apologized and said they would make it up with a gift card which I never received. They talked me into a surge protector and vent cover and said that if I didn't want it when I picked my camper up that I wouldn't have to take it. I called about a week before and said I didn't want it. When I pick up the camper they had installed the vent cover and I said I didn't want that and there response was its on there so you have to pay for it and they wouldn' take it off. I asked questions about my campers back up camera and the person showing me around said I don't know ****** it. After that he stood there in silence for about 20 minutes and then showed me a you tube video of a camera that wasn't even the one I had. I wrote a review on ****** saying how bad my experience was and I get a private email asking if I can call him to talk about my bad experience I wrote him an email explaining all the things that were bothering me and told him I would call him. I called twice and no answer so I wrote an back saying I called and nothing.

  Business Response

  Date: 02/27/2024

  The customer was contacted by management and is receiving a credit as well as a gift card for additional store credit.  We will continue to communicate with this customer directly as necessary.

  Customer Answer

  Date: 02/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2020 Jayco travel trailer at ****'s RV in October 2020. It was dropped off at ************* in **********, ** for a basic service on Oct 4, 2023. We were called on 12/14/23 to let us know the work was done and set an appointment for pickup of our unit on 1/19/24 at 10:00am. We called on 1/18/24 to confirm pickup the next day. On 1/19/24 I received a call telling me our camper was behind another and their tractor was broken, could they have an extra few hours. At 1:30pm on 1/19/24 I received a phone call stating they actually could not find our camper. They lost track of where they put it, though it was presumed to be parked at one point a town over on a lot the did not own (and I received information they were not supposed to be parking titled, registered customer campers on this unsecured unmonitored lot; only new ones). That lot was emptied of ALL units by 1/5/24, and nobody noticed ours was missing. The camper is still missing, presumed stolen. ****'s RV refuses to have anyone in their main office even reach out to us, they refuse to go through their own insurance or compensate us for our loss in any way. We were told we were on our own. I do not believe we bear the responsibility of the insurance deductible and that ****'s RV should be held liable for the camper (including customizations we paid them to put onto the camper) they took possession of on 10/4/23.

  Business Response

  Date: 02/19/2024

  The customer was in contact directly with the owner. To date, it is known where the unit was stolen, a police report was filed by the fixed ops director and service manager--and in the last conversation with the owner, the customer is in contact with their insurance agent. We will continue to facilitate directly with the customer as their insurance agency evaluates the case.

   

   

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying since April 13 for them to get front seat seat belt as ours on our New Jayco 2022 Percept was cut from the factory and because we did not use it all the way out we did not see it on inspection so we have the front seat belt that is cut more than 1/2 way I have text and called altogether a total of 15 times and most never heard back .This is getting old nobody cares I feel its a hazard

  Business Response

  Date: 09/19/2023

  Service manager confirmed part was shipped to the customer's address on 5/15, and tracking confirmed was delivered with sign off by customer name on 5/18. Customer is welcome to contact the service manager directly, or via our website service inquiry form to reconfirm the tracking info in full detail.

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased brand new 2022 Jayco 174bh. Paid the $800 for the inspection and was told they clean and go through the whole camper to find any faults. The first rain we had a couple days after bringing it home we noticed a significant leak coming from the dinette table window. Called up Petes and was put into standard warranty service que ************ told us told 2 weeks and that the foam seal would be replaced. they notated the bulging seal on top and I also sent photo evidence of the leak to ************ 2 weeks go by I receive a call from ************ that they cannot find the leak. I mentioned how I sent the photos to him and the leak was very easy to replicate. They were going to check again. I call in the next day to find out my camper has been fixed and ready to go however they couldnt find the leak so just put silicon over the seal. This is was infuriating because I never asked for that to be done or wanted a less than professional repair. When arriving to pick it up the head technician **** assured me the window was removed and the seal replaced they just misinformed me. Anyone with half a brain could tell this was not the case.. the old seal was still there with the same bulge in the same spot. The caulking job that was done looks so bad a 5 year old could have done better.. a total mess and gaps. The head tech called me up said he would have it picked up from my house for a weekend repair. I was not comfortable just handing off my camper without paperwork to someone that lied to my face about the repair work done. I asked for on-site service with no response. Everyone at Petes just tells you what they think you want to hear. Lied to multiple times. I would not recommend this place to anyone. These people do not deserve to provide service anything being this incompetent. All the reviews on here I believe to be completely accurate after my experience with them. Learned my ****** to do more research. Worst part is they false advertise with a BBB logo on the front door.

  Business Response

  Date: 08/17/2023

  Customer was contacted by service manager, and technician sent to location to take necessary photo's, perform a temporary repair and submit all information for a new window replacement under warranty to the manufacturer. once the latter confirms warranty claim, part will be ordered and scheduled for replacement.

  Customer Answer

  Date: 08/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  *** and his team contacted me over a week ago to setup a window replacement.  I was told I would have a technician come out to my home and that the technician would be in contact with me to setup an ETA for Tuesday 8/15.  I wanted to be sure someone would be home so they could be shown the leak and so that we could be around during the repair. I was not contacted by anyone. I had my wife wait for someone all day only to have them show up at the end of the day without anyone even knowing that he showed up. It wasnt until later that I found out through Petes RV that a technician arrived to take photos. I was under the assumption the repair was being done that day nobody told me anything about photos and having to order a window then waiting weeks longer. I also did not appreciate having someone show up without letting anyone know when they are arriving or that they are at my home.  I am a computer repair technician. I give my customers an ETA and a description of the work to be done. I would never show up without notice. At this point I could not have my camper have this leak for such an extended period of time. It had already been sitting outside for 2+ weeks at Petes while waiting for repair. A new seal has been put in by me as well as a proper sealer job. The window seems to be fixed for now however I do not want Petes and his team to perform anymore work to this camper. I have been through enough. I do appreciate the efforts of *** however the response from the service **** seems to be of the same experience. I would like some kind of compensation for my troubles this camper was supposed to be new and free of leaks.  I never got to that point without some serious efforts of my own and days of lost time spending trying to resolve the issue. I would like to be reimbursed for the 899$ inspection fee as well as 100$ for the time and money spent trying to resolve the issue myself. If that is unacceptable I would at least like the replacement window delivered without installation.

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 08/21/2023

  Customer was contacted by service manager, and technician sent to location to take necessary photo's, perform a temporary repair and submit all information for a new window replacement under warranty to the manufacturer. once the latter confirms warranty claim, part will be ordered and scheduled for replacement. Further request for reimbursement will be required to be discussed directly with service management.  We've completed our due diligence here on the BBB portal, and intend to continue working with the customer through their issue. Thanks. 

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Photos have been taken by Petes  but that is all that has been done since the previous failed repair by Petes.  I have since removed and resealed the window. I could not possibly wait any longer letting my camper get damaged from water.. I have been through an enormous amount of stress worrying about our RV. I have lost at least 3 days trying to repair this. I have been in contact with **** the service manager as you can see from my photos. I was promised on at least 2 occasions that the replacement window could and would be dropped off at the earliest convenience. I do not want an installation any longer as I have had to perform the repair myself. The window is currently not leaking.  Now I was informed by **** yesterday that ***** would need the old window in order to proceed with the replacement. I would like some sort of compensation be it the promised window as a backup and my inspection fee back. I have not received either yet. Just broken promises.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refrigerator and my RV is not working properly and it is under warranty. I cant get Petes Rv to get me in for at least nine months to fix it. That is not acceptable since the camping season would be over.

  Business Response

  Date: 06/14/2023

  Service manager did recently speak with the customer, who advised him that he spoke to someone in our service department about the issue and that he was offered an appointment in September.  He chose to have the unit serviced by S & S Mobile RV Service instead. They diagnosed the fridge issue and determined that the whole unit would need to be replaced. ***** called ** for help with getting the warranty claim processed as he was not happy with the way it was being handled at S & S. *********** manager got the ******* claim number (*******) from him, and we contacted ******* on his behalf. ******* advised ** they approved the unit to be replaced through S & S RV Service. The sales manager informed ***** of the approval and to contact S & S with that information. He also told him to contact ******* directly if he had any additional questions.

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Jayco RV from Petes RV in **** the end of June 2022. 2/3 yr warranty. Multiple defects and damage to unit. Petes failed to submit warranty claim or provide warranty work. ***** manufacturing attempted to resolve and Petes refused to respond to me and *****. Began communicating in Oct 2022 to Petes including the following: ************************* work ************* 2022 to complete the following (see multiple email exchanges)correct alignment of slider and motor adjustment,House door lock misaligned doesnt lock fix floor tear where slider tore it due to being out of alignment,tighten all cabinet door closure fixtures,fix door seal,replace exterior decal torn on lot prior to taking possession,install cabinet interior wall missing Gas cap doesnt close default computer settings Drawers out of alignment Delivered RV to Petes 4/28. They represented they would file warranty claim to *****. Never did. I contacted **** who in turn contacted Petes and me. Petes never responded to them. Due to Petes refusal to respond ***** directed me to take RV to another service provider. I retrieve my RV from Petes on 5/8 as their service department is untrained, and incapable to provide warranty service they contracted to when I purchased my RV. Petes Service Manager, ***** responses was to say all my staff are new and overwhelmed , make excuses for not responding to attempts to communicate and to deny any knowledge of Jaycos efforts to communicate with him. He then became verbally aggressive with me and when I told him I would not tolerate him being disrespectful he told me if he wanted to be disrespectful to me, he would. I brought my RV to Camping World in ******** ** yesterday. Because unit's decal was damaged at Petes, I would be required to pay for it unless Petes would forward it to me. I email Petes to send me the decal. It is unacceptable for me to pay for work covered by warranty.

  Business Response

  Date: 06/07/2023

  When you came in for your scheduled appointment, we were in the process of revamping our service department, and unfortunately, the new staff were not up to speed on your situation.  We fell short of your expectations, and given the opportunity, would love a chance to earn back your business. Regarding your decal, well check in with our parts department and if the decals are in stock wed be happy to forward them along. please feel free to communicate directly with the service manger on this case. 

  Customer Answer

  Date: 06/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not accept ****'s ** response. See attached correspondence documenting the defects of this *** the failure and misrepresentations of their staff, specifically their service manager and the obstruction of submitting the warranty claim which has yet to be submitted to *****. And moreover, the sale of a structurally defective ** unit with the promise to provide a full service department post sale.  To now suggest that I should rely on the same person to resolve this matter is disingenuous.  Further on the issue of the decal, the documentation shows ****'s ordered the replacement due to damaging the part on their lot.  I do not accept the response that "if the replacement is still in their possession they will forward it to me". It is ****'s responsibility to provide the part, period. Further, I will not accept any resolution that does not include a written agreement/obligation from ****'s ** that they will be fully responsible for a complete refund of the $102,000 I paid for this ** if the multiple defects are not able to be resolved under the warranty, which can't happen if they don't submit the warranty claim as the dealer to *****. This is between ****'s and Jayco.  I have done what is required by the purchaser.  As the dealer that sold me the *** and then forced me at *****'s direction to seek warranty work through another service department because ****'s service department was in a transition period, completely unqualified and misrepresented their capabilities to service the ** they sold me is not my responsibility and is rejected.  I request this claim be escalated to the next level, and at a minimum someone from ****'s legal counsel contact me directly to discuss resolution.  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 06/12/2023

  When you came in for your scheduled appointment, we were in the process of revamping our service department, and unfortunately, the new staff were not up to speed on your situation.  We fell short of your expectations, and given the opportunity, would love a chance to earn back your business. Regarding your decal, well check in with our parts department and if the decals are in stock wed be happy to forward them along. please feel free to communicate directly with the service manger on this case. 

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I submitted a detailed rejection which your office received on Friday June 9th with attachments.  I do not see anything new in this email to respond to.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****