Business ProfileforMr. Electric of Greater Seattle

Since 1 star = 0 my rating is b/c the resolution was followed through on, it just took quite a bit of effort to get there. I trust the knowledge of the electrical system, but question some of the business practices. After initially working with mr. ********* (a company that quickly responded, refunded and redirected with the help of mr *********************** to diagnose the issue I was having with my dishwasher, I was now working with the electrician. The initial fee for performing a diagnostic was real, however it took both myself and the electrician to identify right away that performing a diagnostic was not needed. Then, work again to make sure my refund in full was followed through with.

****************,


We would love to resolve your complaint with this issue, but I want to make sure that I understand what your complaint is about.
If I remember correctly, an appliance repair company came out to check your dishwasher and told you that there was something wrong with the electrical going to it.
Mr Electric sent a licensed electrician to your home, he verified that there was in fact power to the dishwasher, opened your electrical panel to make sure that there were no loose connections in the panel, checked the power at the main distribution for the building, and could not find anything wrong.
He did a Free Safety Check while he was there, and then we contacted the appliance repair to facilitate a refund for you. The *** report shows that the electrician was at your home for almost 2.5 hours plus his drive time to get to your location.
You had approved the original price that we had given to you, however, later complained so we gave you a $400 refund... I am sorry that this accommodation did not satisfy you.
If you call me to explain why you feel that we should send a licensed electrician to your home without any charge to you, I will be happy to refund the remaining amount to you.


- ****"