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Business Profile

General Contractor

A To Z Painting & Construction LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jim A.

    Date: 05/13/2024

    Jim A.

    Date: 05/13/2024

    ********************* the manager agreed to re-roof my house. He brought two inexperienced, non -english speaking workers to my house and began removing the existing roof. Then the manager disappeared. My house had an expensive gutter system already installed which was not reinstalled at all correctly and the gutters were left filled with roofing debris under the gutter caps. The roofing was not installed according to the directions and looks horrible. There is no pattern at all because of this. They dropped their soda cans down my chimney which I didn't find until months later. They left a mess all around the house. I've tried to contact them many times via the phone number on their card and have requested them to contact me on their answering machine to no avail. I am totally unsatisfied with the professionalism of this company and its manager.

    A To Z Painting & Construction LLC

    Date: 08/08/2024

    Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience you experienced with our service. Your feedback is very important to us, and we are committed to addressing and resolving these issues.


    Firstly, we understand that the situation with the gutters was unacceptable. We are pleased to inform you that the gutter issues have since been corrected. We appreciate your patience during this process.


    Regarding the roofing team, we acknowledge that the workers sent to your home may not have met your expectations in terms of communication and experience. This was not our intention, and we regret any discomfort it may have caused. We will ensure that all team members are adequately trained and prepared to communicate effectively with our valued customers.


    The incident involving the soda cans being left in your chimney and the mess around your house is deeply concerning. This does not reflect the standards we strive for, and we have addressed this matter with our team to prevent it from happening again.


    We regret the delay in our communication while we were out of town. We are taking steps to improve our responsiveness to ensure that all customer inquiries are addressed promptly, regardless of circumstances.


    We would like to make things right for you. Please contact us directly at ************ or *************************************** and we will arrange a convenient time to discuss how we can resolve these issues to your satisfaction. Your trust is important to us, and we hope to have the opportunity to restore your confidence in our services.


    Thank you for your understanding and for bringing these matters to our attention.


    Sincerely,
    *********************

A To Z Painting & Construction LLC is NOT a BBB Accredited Business.

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