Complaints

This profile includes complaints for Health Services Seattle LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Health Services Seattle LLC

  721 M St NE Ste 104 Auburn, WA 98002-4503

• 

  Health Services Seattle LLC

  1150 Cole Street Enumclaw, WA 98022

• 

  Health Services Seattle LLC

  18500 33rd Ave W Ste D2 Lynnwood, WA 98037-4777

• 

  Health Services Seattle LLC

  33530 1st Way S Federal Way, WA 98003-7332

• 

  Health Services Seattle LLC

  18407 Pacific Ave S Ste 7 Spanaway, WA 98387-8338

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 75-year-old male who retired in 2017. I am a veteran and have been married for 50 years.I received a notice in the mail from Miracle Ear seeking candidates for field testing. Free turkey or ham was to be given to all candidates. Still not received after 3 requests. December 16th, I arrived for testing. At that time, we told them that **** was offering a new benefit offering up to $2500 per ear every 3 years. My wife went back home to bring proof. Returned January 10, 2025. At that time, I was told to initial in2 places. I was then told payment was due. I gave him my **** insurance card at which time he stated they don't file. Called **** and they are not contracting, and we would have 2 20% penalties. Paperwork dated 12/16/24 and coverage not valid until 2025. Returned product because they lied to me by omission. They refused to discuss

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5th of 2023 I went into the Puyallup Miracle Ear office based on a solicitation I received in the mail for Field Test Candidates Wanted. My understanding, based on the solicitation and the initial interaction was that if I completed all the required tests to adjust them to my ears and they didnt work, I would be able to cancel the program. The paperwork which they made me sign (now in retrospect) only allowed for a three-day cancellation or thirty-day recission, which they did not inform me verbally. When I signed the paperwork for the Field Test, they forced me to accept the credit for the hearing aids, although I told them multiple times I intended to pay cash for them. They adamantly said that I needed to sign for the credit in case I wanted to use it and could still pay cash even though I told them I didnt intend to use the credit, but eventually relented after three or four times telling them I didnt want the credit. I believe the terms of this agreement were misrepresented to me and they did not highlight any of those key dates during my following appointments, in fact in my Purchase Agreement, someone from the Miracle Earl local office with the initials ** indicated my contract was for a Field Test program.Ultimately, I physically returned them on June 27, 2024. I followed up with a call to the **************** on July 22, 2024, speaking to ****, case #***** in the ****************. I never received a call back from either the local or **************** after the return of my hearing aids and complaint to Corporate. I request that the Miracle Ear corporate office please do what is right and work with Comnity Health Plan to remove the $7,334 charge (as they have left more than 120 voicemails indicating I owe them money). These hearing aids that were issued as part of the Field Test Program never worked for me, terms were misrepresented and enforced, and I have returned these hearing aids and are no longer in my possession.

  Business Response

  Date: 12/16/2024

  Dear ******* ****,

  Thank you for sharing your feedback. We value your input and remain committed to continuously improving our services.

  You visited your local Miracle-Ear office for a hearing evaluation on December 5, 2023, and purchased hearing aids. The purchase agreement you signed includes a 30-day rescission period, which began on January 4, 2024, when your hearing aids were delivered. As outlined in the agreement and *** 18.35.185(1), rescission is only permitted for reasonable cause. Concerns such as programming or pricing do not meet the criteria for rescission, as these are typically resolvable through adjustments.

  The rescission period ended on February 3, 2024, and a request for a return was not made until April, over four months after the purchase. Please note that adjusting to hearing aids takes time, as the brain needs to adapt to processing sounds not previously heard due to hearing loss.

  In conclusion, since no reasonable cause was presented and we are well beyond the 30-day recission period, we are unable to approve a refund. That said, our priority remains your hearing health. We encourage you to schedule an appointment with your local Miracle-Ear office, where our team is committed to addressing your concerns and ensuring your hearing aids meet your specific needs.

  Sincerely,
  Customer Service Team
  ********************

• Initial Complaint

  Date:10/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miracle Ear of Gig Harbor/Silverdale billed my insurance company (Regence) for hearing aids I didn't order. Regence paid for them. I'd like to get Regence reimbursed the $6,000. There is no written documentation of the order which did not exist.

  Business Response

  Date: 10/30/2024

  Dear ****,
  
  Thank you for reaching out. We value your input and see every opportunity for feedback as a way to improve.
  
  Upon receiving your notice, we immediately processed a refund to your insurance, and they should receive the funds within 10 business days.
  
  If you have any further questions, please dont hesitate to contact our customer service team. We remain dedicated to supporting your hearing health and finding the best solutions for you.
  
  Sincerely,
  Customer Service Team
  ********************

  Customer Answer

  Date: 11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asking them to remove my address from their mailing list...they refuse. My mother has been deceased for several years however they continue to send her mail to my address forcing me to think about and relive her death constantly. I have asked for them to remove my address from their mailing list and they refuse to do so. I find this very abusive....very abusive.

  Business Response

  Date: 10/30/2024

  Hello Peg,
  Thank you for reaching out. We understand your concern regarding the continued mailings, and we appreciate your patience as we work to resolve this.
  We can certainly work to remove your address from our mailing list. However, due to the extensive nature of our mailing system, there may be variations of your address that could still result in occasional mailings. If you could provide your mothers name along with any known variations of your address, we will do our best to minimize future mailings. You can email that information to ******************************************************************.
  Its important to note that the details must match exactly as they appear on the mailer to effectively catch that specific variant. However, please be aware that different variations of her name or address might still be sold, and it can take time for the information to be fully removed from our system.
  Additionally, if youre looking to prevent your mothers information from being sold for marketing purposes, we recommend utilizing the following federal resources:
  ******************************** - this is more credit related
  *********************************** - deceased, do not contact
  *********************************** - do not contact from caretaker's perspective

  Best Regards,
  Miracle Ear Customer Service

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22299732
  
  I am rejecting this response because:  I want my address off of their mailing list.   There is no reason for them to continue mailing to my address.  They have sent several mailings with different spellings of my mother's name over the past few years...I can not remember all of the different spellings but what I do know is my address and they should absolutely be able to remove my address from their system. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving unwanted junk mail from Miracle-Ear for the past few years, despite my repeated requests to opt out. I have sent multiple letters to all of Miracle-Ear's local branches in **************** as well as to the company's CEOs, ********************* and *************************, via direct mail and through LinkedIn. However, I have not received any response from the company. They continue to fill my mailbox with their unsolicited advertising material.This is incredibly frustrating, as I have been extremely patient with this unresponsive company. I have taken the step to opt out of nearly every known online data broker that sells personal data illegally. I suspect that Miracle-Ear may have obtained my medical hearing data from my audiologist here in *****************I am considering filing a complaint against the Miracle-Ear company with the US ************************* Despite my persistent efforts over several years to stop receiving their junk mail, I have absolutely no interest in purchasing their product or even considering it.

  Business Response

  Date: 07/16/2024

  Hello *****************************, 

  Upon receiving your communication about your request to not receive any more mailers, we have added the address you provided to our internal Do Not Mail list. Please note that while we have updated our records, it is no guarantee that you will not receive mailers in the future if there are variants of your address that do not match the address you sent.

  We hope you have a blessed week, 

  Miracle-Ear Service Department

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21995098
  
  I am rejecting this response because:

  The communication received from Miracle-Ear is unsatisfactory as it does not provide any reassurance regarding the cessation of unsolicited mailings, even in instances of minor discrepancies in recipient information. The employment of generic addressee names such as "current resident" is a commonly used strategy, which fails to justify the continuation of these unwanted promotional materials.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Miracle Ear Hearing Aids, I purchase them from the *********************************** in *********. Technician ********************* pressuring me to buy new aids, said the ones I have are no good. When he said those words my hearing aids were less than two years old. I said I would think about it but I did not think so. He said for me to give a good faith of $300, while thinking about it. No obligation, I had 30 days to make up my mind. With in 3 days I called and said that I was cancelling this decision. I said that I was going to make an appointment with a Doctor of Audiology. He said that their would be no appointments with him until after the appointment. When he called me to ask if I was going to purchase new hearing aids, I said no and have left messages with ****** (phone receptionist) He then said that I was no longer a client and he would not see me. I said I don't believe you can do this as my contract states that all clients will receive care of hearing aids for life of aids. In June I saw an Audiologist and she said that my Right hearing aid was not working .Also he won't return my money.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just visited the Miracle-Ear office in ********, ** (phone: ************) only one time. I thought if I tested their most expensive hearing aid, then I could tell whether or not they would work for my case. I had immediately realized improvement the first day, when trying my current hearing aids. So, I thought Miracle-Ear's most expensive one might be better than my current hearing aids. But, through the first test, I realized they were not better. Therefore, I decided I should not purchase Miracle-Ear's most expensive one. So, I told the consultant (*******************, staff - he just gave me ***************************** business card) I want to think about it that night, about whether or not I would purchase Miracle-Ear's hearing aids. He pushed me to sign a "Purchasing Agreement," and make a down payment with my **** card for $500. That time, he said, "...Don't worry, you can get 100% of your money back if you are not satisfied." And he didn't say anything about the conditions for a refund/money back. I asked him many times about the "100% money back guarantee." He was in a hurry to go home, and just told me to sign and initial the form. He didn't suggest to me to read the details before I sign. I trusted him, all of his words (many times he said, "100% money back if I am not satisfied"). The next day, I read the agreement at my home, and I had realized they didn't sign it for that. Only I did. I think this kind of an agreement is not valid / doesn't work, through common sense. Through FTC's "Cooling Off" rule, I cancelled for this business within 3 business days (by 6/17/2024). Anyway, I never received Miracle-Ear's hearing aids, and I still haven't received my money back ($500). The 1-time test was enough for me (he made adjustments for about 2 hours). Their way is for the customer to try their ********************** aid adjustment for 30 days, but they try to extend those days (longer than 30 days), and then don't refund any money. After cancellation, no reply. This is their tricky way.

  Business Response

  Date: 07/19/2024

  Hello *******************************,
  Thank you for sharing your feedback with us. We value your input and take all feedback as an opportunity to constantly improve.
  Your request for a return was submitted on 7/08/2024. Our refund policy indicates that it can take up to 10 days for a refund to process. Your return was accepted on 7/16/2024. However, since you filed a chargeback with your credit card company on 7/10/2024, they pulled the funds from us before we could process the refund.
  If you have not received the funds, please contact your credit card company, as they have already taken the funds.
  Best regards,
  Miracle-Ear

  Customer Answer

  Date: 07/24/2024

  Thanks for your e-mail (7 / 19 / 2024).  Through that, you mentioned I have to reply within one week.  So, the following are the up to date details of my case (Case ID number *********.
  The store manager of Miracle Ear - ********, ********** (*************************) signed for the refund about my case on 7 / 8 / 2024.  He said the deposit to my credit card would be within one week.  But, I didn't receive that refund.  So, I had asked to him, after he signed for this refund, who would be in charge of this matter.  Then, he said after he signed the refund form, there was nothing more he could do for me, and also, he said he didn't say where I should make contact for that.  He just said he did all that he could do for me.  
  Therefore, I tried to call the headquarters of the Miracle Ear in the ******************* and the Miracle Ear headquarters of the whole *************, the first person I spoke to, said she doesn't know who is in charge of refunds, and the second person said their accounting department doesn't make contact with anyone (the public).  I was stuck for this business, couldn't proceed, and was confused.  Then, a couple of days later, coincidentally, I received your e-mail.  That is exactly the information which I expected.  That was really timely.  The BBB did a great assistance for me.  I was surprised that Miracle Ear's message was sent to you (but the letter was to me), but I didn't receive the same sentence (letter) from Miracle Ear.  Through common sense, they should send the letter to me first, and then send it to you.  Still I haven't received that same letter from them.  I felt like Miracle Ear had dismissed my questions (ignored me).  
  Now, you understand their letter's contents about my case, but I made contact with my credit card company about that, according to their information, it takes about one to two months for completing about this case.  
  Therefore, could you please keep my case as still pending.  Of course, when my credit card company will recognize for my case, then I will let you know about that.  But, I don't know the exact date, and how long it takes.  
  I hope you understand for the above about my case.  
  Again, I appreciate your assistance for my trouble.
  
  Regards,
  
  *******************************
  Case ID number 21930237

  Business Response

  Date: 07/26/2024

  Hello *******************************,
  
  You are receiving the communication from Miracle-Ear through the BBB because you initiated the communication line through this channel. We will address the concerns you have brought to our attention. 
  
  Since you filed a chargeback with your credit card company, they have pulled the funds from us. We did not dispute your chargeback, so you will be receiving the funds from your credit card company.
  
  Had you waited for our standard processing time, you would have received your refund from us by now. However, since the chargeback was initiated, it is now being handled solely by your credit card company. If you have any issues with their processing of your refund, please contact them directly for further assistance. This matter is now completely out of our hands and between you and your credit card company.
  
  Best regards,  
  Miracle-Ear

  Customer Answer

  Date: 08/02/2024

  This case is resolved.  If there is a problem in the future, about not receiving this refund of $500 (in other words, if I am charged $500 for this by Miracle Ear), then I will open a new case with the Better Business Bureau.
  
  Thanks,
  
  *******************************

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25th I purchased "Bliss" hearing aids. The location did not have the size of earpieces I needed so it took another 2 weeks to get them. the purchase was $7,000.00. I wore them for 1 week. They were still painful to wear. I tried to return them but was told the request to return had to be approved by corporate. That took another week. I did not receive any communication, so I went to the location again and physically returned the hearing aids, it was then I was told the request was denied due to "Vanity". I feel I am being forced to purchase a very expensive product I will not use. There is a poster in the lobby of the office stating 30 satisfaction guarantee. This is NOT being honored and I want a full refund.

  Business Response

  Date: 12/27/2023

  Thank you for sharing your feedback with us. We value your input and take all feedback as an opportunity to improve our services.

  Upon reviewing your request for a return and refund we looked into your situation. We understand that you expressed to your Hearing Care Provider your discomfort with anything placed in your ears, leading to your desire to return the hearing aids. Your return request was declined because the fit of the hearing aids can be fully resolved by making necessary adjustments through your Hearing Care Provider.
  
  Adapting to new hearing aids takes a period of adjustment. Your comfort is important to us, and we aim to ensure that the fit of the hearing aids are suitable for your needs. We sincerely recommend giving them some time, as this often results in a more positive experience and improved hearing help. Our commitment to your hearing health and well-being remains unwavering, and we are dedicated to finding the best solution for you. We are here to assist you and ensure that your experience with our company is positive and satisfactory.

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 20958324
  
  I am rejecting this response because: I was told I was given, the smallest tips available and it still hurts to wear them. This is Not a vanity issue at all as was explained to me.  This is product is painful for me to wear.  I should NOT be forced to pay a product i cannot use.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miracle Ear case number ***** applies. This complaint is with the Miracle Ear store in ********, **.I signed my Purchase Agreement on 8 May 2023. The joint activity to fit the hearing aids started 8 May, and continued on 12 May, 22 May, 7 June, and 26 June. Note that the expiration of the 30 day rescission window occurred while the joint fitting appointments were ongoing. Through that joint process we didnt achieve a comfortable or secure fit. The aids felt like they would fall out of my ear, or they caused me physical pain. At app. 49 days I was forced to accept them and pay for them with no recourse and no response to prior to my request for cancellation and refund. The problems I was having dont fall under the cancellation exclusions in Section 2 of the Purchase Agreement based on cosmetic reasons or a mere change of mind. My problem was fit and pain.No further outreach from Miracle Ear has occurred to offer a hearing aid that is comfortable. So Im paying for devices that are sitting in their case unused. And I continue to wear my old Miracle Ear hearing aids.

  Business Response

  Date: 11/01/2023

  We would like to express our gratitude for the detailed notes you've provided regarding your experience with your Miracle-Ear hearing aids. Hearing aids are essential medical devices, which makes processing a refund unfeasible at this stage. However, we are more than willing to explore alternative solutions, such as exchanging the aids for a different model or incorporating custom molds, all at no additional cost, to ensure that your hearing aids meet your needs effectively. 
  Please be assured that our unwavering commitment is to enhance your hearing experience, and we are fully dedicated to exploring all available avenues to ensure your auditory health and overall quality of communication are optimized. For your convenience, we have two offices in close proximity to you in *****************. ******** and ******** are both available to assist with your requirements.

  Customer Answer

  Date: 11/15/2023

  Thank you for your recent communication that you received a response from ***************************. I believe it is identical to the undated response he sent to me. This is the first response I have received from him. I appreciate your involvement. 
  
  In your 2 November letter you ask if I accept Mr. ********** response. Prior to answering you, I have questions. I need to understand the legal meaning of the wording in his response. He indicates that because a hearing aid is an essential medical device the Purchase Agreement cannot be cancelled, and the hearing aids returned. However, he also indicates he can take the hearing aids and exchange them with hearing aids that are comfortable and dont cause me pain. How does their being classified as an essential medical device prevent him cancelling the contract, but not prevent them being returned and exchanged for non painful and secure hearing aids?
  
  I understand that the **************** regulation regarding hearing aids has a 3/30 day rule for rescission of the Purchase Agreement. And specifies how much money would be refunded with the contract recission. My Purchase Agreement was signed on 8 May 2023. Since the fitting of the hearing aids was done jointly with Miracle Ear staff and was ongoing until 26 June, and that fitting process didnt resolve my issues with fitment and pain, doesnt that supersede the 3/30 rule, and in effect move the deadline date to 26 June when it was determined that a comfortable and pain free fitment couldnt be reached? Doesnt Miracle Ear have the power to extend the termination window to the date we jointly determine the hearing aids being purchased cannot be fitted comfortably? So ********************** and Miracle Ear could, if he choose to, have cancelled the contract and refunded the appropriate money on 26 June regardless of the 3/30 rule?
  
  Clarification of my questions will help me reach a final decision on how to respond to Mr. ********** letter and his offer to find a suitable hearing aid and comfortable fitment. 
  
  The one-year anniversary of my signing the Purchase Agreement with Mirale Ear will occur on 8 May ****, so I want to resolve this issue prior to that date to avoid any further exclusions that might occur if not resolved within a year of signing,
  
  
  
  *************************
  

  
  

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2023 I deposited $300 for hearing aids and notified the office in writing the next day that I was cancelling. The agreement I signed specified I had three days to cancel / rescind. I have not received any of my deposit and would want the full amount returned.