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Business Profile

Heating and Air Conditioning

Absolute Heating & Cooling
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Marlene W

    Date: 03/01/2024

    Marlene W

    Date: 03/01/2024

    I had maintenance in December on furnace and gas fireplace that cost close to $400. I do not use the fireplace that often and when I did use it the flame including pilot light went out. I called absolute since they just did maintenance 2 months prior and was notified their work was guaranteed for 30 days. When ******** arrived said It never stop working while he was there also checked my furnace filter for no reason. Before he left he said I should leave one wall switch on at all times, different than what the builder told me. Nothing was looked at to see if anything was worn out or needed replaced. I ************** again when fireplace went out again and they asked me to take a picture and I would be charged for the next visit.

    Absolute Heating & Cooling

    Date: 03/05/2024

    Hi *******.  I wanted to reach out and apologize for the experience you had with our team.  We take all customer concerns very seriously.  **************** is an integral part of our company's values.  This is not typical of us and can assure you it wouldn't happen again. 

    As it may be too late to reconcile, I want you to know that we will use your experience within our customer satisfaction process to be sure we don't make this mistake again.  

    If there is any way to earn your business in the future, please let me know.

     

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