Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was made on December 11 I came to get my transfer case service on my 2013 rav 4 and a oil change, They messed up my Air conditioner blow motor, when I got my vehicle back it was making a rattle noise it didn't make when I originally came in, note I had literally bought the vehicle not even a month ago, after they attempted to fix it, they told me i was lying and treated me horribly. Second I took my car to another service repair center due to not trusting them after the incident we'll turns out the transfer case wasn't service correctly, it was leaking and now according to the dealership someone did something to it , when they were the only ones that touched that part of my car. I want a refund to go somewhere else to get the service done because I don't trust them anymore with my vehicle, on top of it they made me wait with out telling me an estimate amount of time of how long see if something was actually wrong with the work they did...... I can provide more evidence if necessary about this transaction

  Business Response

  Date: 02/27/2025

  Good morning, we refunded Mr. ******** his $370.99. and have placed his account to inactive status. We apologize for the inconvenience and how Mr. ******** was treated. 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely Terrible Experience - Avoid This Dealership at All Costs!Im beyond furious with this dealership. I bought a 2016 **** Escape from them for $14,000, and after just **4 months**, the car breaks down with major issues. Im now stuck paying **$6,000** for repairs that should not have been necessary for a car thats barely been driven. Whats even worse? I reached out to the dealership multiple times, hoping for some accountability or assistance. **No response.** They took my money and disappeared, leaving me to foot the bill for a car that clearly wasnt worth the price they charged. Now, with $6,000 in repairs, Ive essentially paid **$20,000** for a car thats still not reliable, when I could have spent that money on a newer, better vehicle. This is an absolute scam. Save yourself the trouble and find a dealership that actually cares about their customers and stands behind their products. Ill never be back, and Ill make sure everyone I know knows how poorly I was treated here.

  Business Response

  Date: 12/26/2024

  The customer purchased the 2016 For Escape, *****************, ON 06/04/2024. The mileage at the time of delivery was ******. It was brought to our attention by the customer that the vehicle was diagnosed with faulty catalytic converter on 10/29/2024 with ****** miles. The vehicle was driven with ***** miles and for six months with no apparent mechanical issues. At the time of the Dealership Safety Inspection the vehicle had no evidence of catalytic converter issues. The customer reached out to the Dealership via chat. The Used Car Manager spoke to customer to try assist with this issue. The customer gave the Used Car Manager the estimate that a **** dealership gave him. The Used Car Manager thought the amount was high for the repair. The Used Car Manager called that **** dealership to get an explanation of the cost. The service advisor refused to give him any information concerning the repair. The Used Car Manager then call a different **** Dealership and was quoted an amount that was more than half what the other **** Dealership quoted. The Used Car Manager was going to call the customer the next morning and let him know what he found out and work on a remedy for this situation. That night the customer went on multiple social media platforms and review sites and defamed Doxon Toyota of Auburn. This was done before we even talked with the customer, to give him the good news of a lower estimate. We were willing to work with the customer and handle this problem. But after what the customer did, we ended all contact with the customer.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used 2021 ***** silverado on 01/16/2024. The day after we bought it the brakes started making a clunking noise. We took it into the dealership who thought it was a computer issue and reset the computer. The next day we realized the clunking had not resolved. We took it into Burien Chevrolet and was told the truck needed a brand new transmission. (This truck only has ****** miles on it.) When we purchased this vehicle from Doxon Toyota we were assured they do diagnostic testing and inspections and would never sell an unsafe vehicle. Come to find out they sold an unsafe vehicle that needed a brand new transmission. Our truck has been sitting in Burien Chevrolet for the past 3 months waiting on parts to fix this issue. We have only driven our brand new truck 3 times since purchasing.

  Business Response

  Date: 05/23/2024

  We are sorry to hear that there was a problem with the transmission and that you are waiting on a part. It seems the supply chain issues will not go away entirely.  It is great to know that the repairs will be covered. Since the vehicle is still covered under the manufacturer's warranty. We do not sell unsafe vehicles. All our used vehicles go through a complete safety inspection and all safety items are addressed. 

  Once again, we are sorry to hear about the transmission issues. We are not sure what you are doing for transportation in the meantime. If you would like to use a Doxon Toyota loaner car while waiting for the completion of repairs, please contact the Used Car manager at Doxon Toyota.

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21712287
  
  I am rejecting this response because:
  

  whether covered by manufacturer warranty or not the truck was ultimately sold with a faulty transmission which is in fact a big safety issue  

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 05/29/2024

  The repair has not been completed and there is no ETA at this time of when it will be. 

  Business Response

  Date: 05/31/2024

  We apologize for the inconvenience that is being caused by the delay in parts being shipped for the repairs of the Silverado. That is out of our control. We put all our pre-owned vehicles through a thorough safety inspection. At that time there was no indication that there was something wrong with the transmission. With the Silverado still covered under the original manufacturer's warranty there should be no out of pocket expense. Once again, we are sorry for the inconvenience. 

  I also apologize for the delay in responding to the complaint. I don't see where I received the original notice. 

  Sincerely.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought all new 2021 Toyota highlander back in 2021.On 07/30/2023, while we are driving the car, the front bottom side of the rubber bumper just fall off, called toyota corporate at: **************, spoke to ********* and she verified that our highlander is still within toyota basic coverage of 3 years/36000 mile which covers repairs and adjustment needed to correct defects in materials. she told me that we just needed to bring the car back to the dealership where we bought it from and they will provide the repair for the defects for free under the manufacturer's warranty.. On 08/04/2023, my wife dropped it off at Doxon toyota, ****** is the service advisor that was assisting my wife, he told my wife that the car was hit by 'something' big and heavy that ends up affecting front bottom side of the rubber bumper, which doesn't make sense, Base on the speed velocity and with the impact 'something' big and heavy that hit the car, it will have shown damages to the whole front bumper of the car instead of the specific damages. I try to reason with ****** but he don't want to accept and insist that it was 'something' big that damage it. I called my insurance, claim adjuster met me along wit the 2 bodyshop, verify that it's a defect and not 'something' big, heavy that hit the front bumper since they didn't see other damages. They told me to file a formal complain through the ** office and BBB as what the service advisor have done is against our rights as a consumer, I've uploaded photos that i received from Toyota corporate that shows the basic 3 years/36000 miles factory that shows it covers defects and etc. I'm also going to attach photo to show that it is a defects and the issues is not rom hitting 'something' big, heavy or bulky. I don't know why ********************* saying that when all the person i spoke with disagree. Please assist me on this issues since I bought it new and the toyota manufacturer did provide the basic coverage repairs for the defect.Respectfully Perdana

  Business Response

  Date: 08/28/2023

  Our Service Manager called ************ on 08/17/2023 at 8:23am and left a message concerning a complaint on BBB. Our Service Manager wanted him to bring in the vehicle so he could look at the vehicle and see what could be done. ************ called back and said he was in the hospital and could not come down. He did say he would reach out to our Service Manager to set up an appointment when he was out of the hospital. That was all on 8/17/2023. So, we are confused that he has posted this second complaint when he hasn't called our Service Manager to set up the appointment for him to look at the vehicle. Nothing can be done until our Service Manager sees the vehicle.

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, *****, and I bought a new 2023 Toyota Tacoma from Doxon Toyota on July 14, 2023. Prior to the purchase, my wife negotiated the sale and was quoted an out-the-door price. When we arrived at Doxon Toyota to pick-up our new vehicle, the invoice showed that a **** security system was installed at a cost of $885. We did not ask for this option, but agreed to pay the additional amount because the salesman, *************************, convinced us that the **** security system would offer benefits beyond the factory installed security measures. On August 1, the vehicle was broken into, and the thieves stole all contents inside the cab, including the car manuals and jack. In addition, the thieves opened the hood, cut the battery cables, and stole the battery. Based on this break-in, my wife and I believe the **** security system, which we did not request, provides no tangible benefit. On August 11 I met with ***************************** at Doxon Toyota and requested a refund of $885 for the **** security system. ****** said he wasn't sure if a refund was possible, but said to email a written request to his attention. On August 13 my wife emailed ****** requesting a refund.

  Business Response

  Date: 09/19/2023

  Hello **** and *****, I am sorry that your vehicle was broken into, and your belonging were taken. I have looked into refunding the **** policy and unfortunately it not cancelable. However, I was told we can reduce the term from 5yr to 3yr and refund the difference. That amount would be $286 + tax. Please let me know if you would like me to proceed with this option. 

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20468173
  
  I am rejecting this response because:

  -- I was surprised to learn that **** has 3 and 5 year options.  At the time of sale ***** and I were not notified by the salesperson that there were any time period options.

  -- I was surprised to learn that what we paid for expires in 5 years.  Again, at the time of sale, ***** and I were not notified by the salesperson that **** was a subscription service with an expiration date.

  I reiterate my original request that Doxon Toyota refund the full amount for the **** security system, which we never requested.  As a point of fact, ***** has an email (which she forwarded to you) that shows the "out the door" price that the salesperson quoted before we agreed to visit your dealership.  The "out the door" price did not include the cost of the **** security system.

  ***** and I never requested the **** security system and we were surprised when the salesperson indicated that the vehicle had this security system installed.  At no point did the salesperson give us the option to remove the **** system, nor were we informed that it was a subscription service with an expiration date.

  I ask that you honor the original "out the door" price that your dealership quoted in writing to ***** and refund the entire cost of the **** system.
  

  Sincerely,
  
  ***********************

  Business Response

  Date: 10/19/2023

  Hello ****,

  I am having a check cut to you for full refund and will send it to the address we have on file. Sorry for the misunderstanding in general and that the signed **** contract and benefits weren't better explained. Since the contract cannot be cancelled, we will take it on good faith that should something occur, you will not file a claim with them. 

  Customer Answer

  Date: 10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, September 13, my husband and I bought a used **** Toyota Sequoia from Doxon Toyota. For payment, I put $3000 on a credit card and wrote a personal check for $7372.04. On Friday, September 16, I noticed I had a non sufficient funds charge of $25 to my checking account. Upon calling my bank (BECU), I come to find out that the total of the check they were trying to withdraw was $10,000 more than the amount I wrote on my check. They tried to withdraw $17,372.04. My bank issued a stop payment on that withdrawal because I did not authorize or write the check for that amount. I did not realize until later on that my bank charged me an additional $25 fee to stop this payment. Upon contacting Doxon Toyota, every sales employee I talked with, including the sales manager (****) were adamant this mistake was not theirs, but their banks mistake. I never received any communication from the general manager, owner, or anyone at the dealership owning up to this horrid mistake. To make matters worse, we had to use our precious time and gas to deliver another check to them in hopes it would get deposited for the correct amount. These practices are mal business practices. What if I really did have over $17,000 in my account and they were successful in obtaining it?! When voicing my dissatisfaction to the sales employee who sold us our car (****), instead of being truly apologetic, she defended herself and maintained all their records show the correct amount so it was not their fault. When depositing a check, is it not the duty of the company to ensure the correct amount is being deposited? This whole nightmare of an experience has of course cost them our business, cost me $50 in bank fees, more money in gas, worn on me mentally, and left me wanting to warn others of these mal business practices. Doxon did write me a $25 check to reimburse me for the non sufficient fund fee. I did not wish to contact them or talk with them about another reimbursement check.