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Find a Location

Honda of Burien has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Honda of Burien

      713 35th St NE Auburn, WA 98002

      BBB Accredited Business
    • Honda of Burien

      14555 1st Ave S Burien, WA 98168-3421

      BBB Accredited Business

    Business ProfileforHonda of Burien

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/4/2013

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used cars, sales, and services.

    Products & Services

    New Cars , Pre-Owned Cars

    Business Details

    This is a multi-location business.

    Find a Location

    Honda of Burien has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Honda of Burien

        713 35th St NE Auburn, WA 98002

        BBB Accredited Business
      • Honda of Burien

        14555 1st Ave S Burien, WA 98168-3421

        BBB Accredited Business
      Location of This Business
      713 35th St NE, Auburn, WA 98002
      BBB File Opened:
      4/4/2013
      Years in Business:
      11
      Business Started:
      11/1/2012
      Business Started Locally:
      11/1/2012
      Business Incorporated:
      8/29/2012
      Accredited Since:
      4/4/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      35
      Alternate Business Name
      • Rairdon's Auto Outlet
      • HOFB Inc
      • Burien Honda
      Business Management
      • Mr. Greg Rairdon, President
      • Mr. Corey McClain, General Manager
      • Ms. Angela Campos, Office Manager
      Contact Information

      Principal

      • Mr. Greg Rairdon, President
      Additional Contact Information

      Fax Numbers

      • (206) 248-2885
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/03/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      My name is *************************. I purchased a 2021 Honda Civic on Saturday, June 1st, 2024 from the Burien Honda Dealership. I went into the dealership and requested to buy the Honda Civic at the advertised price of ~$19,000. There were two addons (TWS VSC and GAP insurance) that I was bamboozled into believing I had to purchase if I wanted buy the car. Again, Finance and Sales made it clear that I had no choice but to purchase these add-ons if I wanted to buy the car. Same day of the purchase, I went back to the finance department and asked if we can cancel the add-ons and I was told that canceling wasnt an option. This morning, I called the third party that provides these add-on services and they confirmed that I am not required to purchase these add-ons so Burien Honda finance department lied. I reviewed my contract/addendums and it states that I can cancel the add-ons within 30 days of making the purchase. As a quick recap: I asked to remove the add-on before I made the purchase. Ive verbally requested to cancel the add-ons the same day I bought the Honda Civic. Now, Ive made a written request to cancel the add-ons just two days after the purchase. Thus I am well within the timeframe to cancel these add-ons, so my request should be honored however it isnt. Honda did offer to exchange the car but thats isnt resolving the issue of removing the add-ons. My request isnt anything to do with the car. I want the car. Again, I just want to cancel the add-ons.The fact that my request isnt honored give me the impression that the Burien Honda Dealership has done a bait and switch. This is why I have come to the Better Business Bureau. I dont understand why my request to honor cancelation of the add-on isnt being honored, especially since the contract says I have 30 days to cancel. Further more, I dont understand how I can be forced to purchase add-ons that I dont want just to buy a car at its advertised price. Can you please help me to resolve this issue?
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anna M

      1 star

      02/09/2024

      My husband and I went to test drive a CRV to see if we still liked the vehicle. Were looking to purchase in the next 3 months or so. After telling the sales person and branch manager that my husband was having surgery and we were looking to Purchase after recovery (the car would be for him) they suggested that we should think about purchasing the car now, asked how the surgery would affect our financials, asked if we could still get a loan with a reduced salary, and more questions. Finally had to abruptly stop the conversation. I just found it so incredibly insensitive and intrusive. I honestly cant believe that that even after telling them about an upcoming brain surgery, they would still high pressure sale. I would never buy a car from these fools.

      Local BBB

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