Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Zunex Pest on 6/24/24. The initial cost was ******. The service date was 6/26/24. The salesman told us he would come out at initially, and then again 2 weeks later at no cost to us. He did not, and when I called them he said he was not going to come out. An email lodging this complaint was sent 7/23/24. They came out for a service on 7/25/24 for free after the complaint. The insects/bugs were still problematic, and another service was performed in 8/9/24 for free. They then came out on 10/22/24 for another service, and charged me ******. I have spoke with customer service several times. The treatments have not been effective. My downstairs neighbors finally had to hire The Orkin Man to come out because the insects/bugs were so bad. My ********************* received numerous spider bites. I had an earwig fall out of my hair. The ants have been bad. The treatments do not work from this company, and they are not delivering on what they sold me. I called them today, 1/15/25, to see what I can do to get out of my contract that has been problematic from the beginning. I was told they will not cancel my service, and that I will be charged hundreds of dollars to stop a service that does not work. I asked to speak to the manager today. I was told I can only speak to him when he comes out to do my service, which will be approximately $150. Thats an expensive talk, and manipulative to me. I work hard for my money, and I need help finding a resolution to my problem. I have no problem keeping my end of the agreement if the services are effectual. Spending an additional $250-300 just to get out of an agreement that does not work, and has not worked, since the very beginning is unethical to me. The salesman lied to get me to sign up, and its been downhill ever since. The customer service department have been really nice up until this point however, and I dont have an issue with that.

  Business Response

  Date: 01/27/2025

  Dear ****,
  Thank you for reaching out to share your concerns. At Zunex Pest Control, we are committed to providing effective pest management solutions, and we regret that your experience has not met your expectations. We take your concerns seriously and remain committed to addressing them while honoring the terms of our service guarantee.
  

  Service History and Efforts to Resolve
  After reviewing your account and speaking with our customer service team, we have the following details regarding your service history and our efforts to address your concerns:
  Initial Services:
  Your initial service was completed on 6/26/24.
  On 7/25/24 and 10/22/24, regular quarterly services were performed. While these were scheduled services, the charges were waived as a courtesy due to your concerns about the pest issues.
  A targeted treatment was also conducted on 8/9/24 to address your complaints about spiders and other pests.
  

  Customer Reports and Our Response:
  You reported ongoing issues with spiders, including bites on your daughter and niece.
  Our customer service team offered to escalate the matter by scheduling a visit with our Operations Manager (**) to personally assess and address the problem. Initially, you declined this offer, as well as an offer for your next service to be free of charge.
  You later agreed to have the ** visit your property, provided it could be scheduled on a day you are available. This was scheduled for 1/20/25, but you later notified us this date did not work for you, so it has been rescheduled to Feb 06, 2025.  We are happy to adjust this date to fit your needs.
  

  Emailed Complaint:
  We understand you sent an email lodging a complaint on 7/23/24. However, this email was sent as a reply to an automated invoice email from an unmonitored inbox. Unfortunately, emails sent to this address are not reviewed. We apologize if this caused frustration or delayed addressing your concerns. For future issues, we encourage you to contact us directly at *************************************** so we can promptly assist you.
  

  Service Guarantee and ***************************** guarantee provides that if a covered pest infestation persists after three consecutive treatments in between regularly scheduled services, we will refund the customers last recurring service fee.
  In your case, while we have performed targeted treatments, the terms of the guarantee do not yet apply because only two quarterly treatments have been completed and the additional services were provided at no charge.
  We also understand you wish to terminate the agreement early. As stated in the contract, early termination is subject to a fee. While we explained this during your conversation with our customer service team, we are happy to explore options to adjust the fee as a gesture of goodwill, given your dissatisfaction.
  

  Next Steps
  To resolve this matter, we propose the following:
  Operations Manager Visit: We are ready to schedule a complimentary visit from our Operations Manager to conduct a thorough evaluation of your property and implement a tailored treatment plan to address the spider issue. Please contact us at **************************************************************** to confirm your availability for this visit.
  Cancellation Review: If you still prefer to terminate the agreement, we can review the early termination fee and discuss potential adjustments.
  

  Our Commitment
  We deeply regret that your experience has not met your expectations and appreciate the opportunity to work toward a resolution. Please let us know how youd like to proceed by contacting us at ****************************************************************.
  Thank you for bringing these matters to our attention, and we look forward to resolving this issue to your satisfaction.
  

  Sincerely,
  **** ********
  Head of Operations
  Zunex Pest Control

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Transactions: 6/20/24 and 7/21/24 Amounts Paid to the business: $52.55 and $170.53....TOTAL: $223.08 What the business committed to provide me: 1- Cancel Anytime without fee 2- No termination fees involved 3- $50 for 1st service and $125 thereafter 4- Guarantee of their work ("all bugs dead", "all rodents gone") Nature of the dispute: 1- **************** contradicts the door to door salesman in that customers can cancel anytime without a fee. 2-**************** is telling me there is a "cancellation fee" and want me to pay an extra $200 for cancellation. 3- They charged me much more than what the door to door salesman promised and the proof has been given to both Zunex and BBB. 4- They did not perform the service to the degree that was agreed upon. There are still rodents running around in my backyard and bugs eating my well-cared-for gardens.The business has not resolved the problem 5- Door to Door verbal advertising is not consistent with the actual service provided, as well as the amount customer is to pay. 6- They purposely did not email me an agreement form, not did they allow me to read it, they just said "sign here....it's what we agreed upon". Totally misleading me as the the actual charges.

  Business Response

  Date: 08/15/2024

  *********************** held an active account with ********************** under a service agreement for GPC Bi-Monthly treatments. As outlined in the signed agreement, the initial service charge was $49.00 plus tax, which explains the charge of $52.55. The recurring service charge was stipulated as $145 plus tax; however, due to a system error, the charge was incorrectly listed as $149 plus tax. We are prepared to refund the $4.00 discrepancy.

  
  Additionally, ************** opted to add rodent protection to his subscription during the initial service, resulting in an additional $10.00 charge per treatment. Consequently, each subsequent treatment is priced at $166.24, including tax.

  
  For your reference, I have included the full email correspondence, the service reports for the two treatments provided, and the signed service agreement. It should be noted that Mr. ****** documentation was edited and did not include instances of aggressive language directed towards our customer service team.