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Business Profile

Towing Company

Freedom Towing & Transport LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Freedom Towing and Transport LLC Towed a vehicle on 1/3/2024. I received a towing invoice #**** stating a vehicle I had sold was impounded. I called and explained that I had sold the vehicle two years ago. I went to the *** and got documents that stated it had been sold. Took the documents to the Towing company and they refused them. The vehicle was towed from the address of the person who purchased the vehicle. I do not feel I am responsible for this debt. Please help me resolve this.

    Business Response

    Date: 02/08/2024

    On January 31st, **** the **** ****** Impreza was impounded from a private property in *****, ********** at 8:39 PM by Freedom Towing & Transport LLC for being an unauthorized vehicle. We requested the registered owner information on 2/1/**** through the ********************* of ********** The registration showed the complainant as the most current registered owner of the vehicle. At that time, no report of sale had been filed. The vehicle impound notice was mailed to the complainant on 2/1/****. On 2/5/****, the complainant came to our office with a Report of Sale on the **** ****** Impreza that had been filed that day with the ********************* of ********** I explained to the complainant that according to RCW 46.12.101, a properly filed sellers report must be filed within five business days after the sale of the vehicle. The Report of Sale that was filed on the **** ****** Impreza by the complainant was filed nearly two years after he claims to have sold the vehicle. In addition to the Report of Sale not being filed properly, it was filed after the date of impound on 1/31/****. The attached document shows that on 2/1/**** there was still no indication of a Report of Sale. Therefore, the complainant is the financially responsible party for the impound fees that have accrued on the **** ****** Impreza at Freedom Towing & Transport LLC. In order to move forward, the complainant may contact us about how to stop the fees from accruing as well as a payment plan. 

    Business Response

    Date: 02/08/2024

    I have attached the Registered Owner information above showing that the Report of Sale was not filed in time. It was not attached in the initial response as it contains personal information. 

Freedom Towing & Transport LLC is NOT a BBB Accredited Business.

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