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Business Profile

Alcoholism Information

Think Twice Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Information.

Complaints

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Complaint Details

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  • Initial Complaint

    02/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased this device; it took about a month to actually ship to me. I then paid for installation and the device would not work (nor could my car even start). I called for tech support, was treated poorly, was told that this was my fault for having it installed on a Saturday. I was completely stranded and then had to pay for uninstallation of the device just to get home. The customer service is beyond horrible. I want a reimbursement for all costs including the installation and uninstallation.

    Business response

    02/27/2023

    Hello ********,

    I am sorry to hear about your experience and will do everything I can to help address your concerns. The system took longer than expected due to high demand and a supply chain shortage. Also, there was several shipping delays that were out of our control. After reviewing the order details, It looks like we did answer your calls and emails to advise you that there would be a delay in receiving the product. When it comes to the installation of the system. We have a network of preferred installers who are trained on how to properly install the system. After reviewing your order details, you had a local service provider install the system incorrectly. We are happy to provide a full refund to try and make this up to you. We ask that you also include ************************ with your BBB complaint because if they properly followed the installation instructions the system would have performed and worked as expected. I am sorry about the inconvenience and hope that you see that we are doing everything possible to help address your concerns.

    If you need anything further. Please feel free to contact us anytime at ************

    Sincerely,

    T2 Customer Support

     


    Customer response

    02/27/2023

     
    Complaint: 19388338

    I am rejecting this response because:

     

    They picked the company for me, they set up the installation process.  I was told that it was me, not ************************.  I have sent the device back but have not been compensated for the device or the installation and then un-installation.  They then stopped responding to my emails.

    Sincerely,

    *****************************

    Business response

    03/10/2023

    Hello ********,

     

    We are very sorry to hear about your experience. We have attempted to reach you via email and by phone and left messages to help with your refund. At this time, we have not received the return of the equipment. Could you please confirm the address you sent the returned equipment. If possible any tracking information and the shipping service you used for the return? We are happy to send you a prepaid shipping label with tracking to ensure the return is processed and received as soon as possible.

    Our customer service team is available and happy to help. You can call us toll-free ************

    Sincerely,

    Think Twice Customer Care

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 8

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

PO Box 1831

Bellevue, WA 98009

Visit Website
(866) 657-5658

Business hours

8:00 AM - 5:00 PM
Business Hours
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Closed

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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