Complaints
This profile includes complaints for Suttell & Hammer PS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 30 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have emailed the attorney of record, ***** *** ***** and ********************************** regarding reference #s/h *********** with Suttell and Hammer.I have emailed them numerous times requesting a temporary pause in process service with no response at ****** trying to resolve my debt to the best of my ability, however I cant do that if they dont respond. Please expedite and resolve this situation immediately. Thank you.
Business Response
Date: 04/18/2025
Attached, please find our Firm's response to the above-mentioned complaintInitial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people garnished my mother's account for a collection debt of my ex-husband. He was never on this account. I divorced him 5 years ago. They garnished 2 seperate accounts of hers. I have tried to contact them, to no avail.Business Response
Date: 03/03/2025
Attached, please find our Firm's response to the above-mentioned complaint.Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The law firm ******************************************* APC has been persistently contacting my mother, attempting to assert the validity of questionable contracts in an effort to file a lawsuit for a debt that does not exist. Despite having conditionally accepted their claims on multiple occasions, they have yet to produce any agreement for inspection that substantiates a legal relationship between ******** ****** and their firm. Furthermore, their possession of my mother's private information raises serious concerns about the possibility of identity theft, as they have no legitimate right to access or use such personal data. Their actions demonstrate a troubling disregard for legal standards, personal privacy, and the rights of senior citizens. This behavior is both unprofessional and unacceptable. More documentation upon requestBusiness Response
Date: 12/04/2024
Attached is the Firm's response to the above-mentioned complaint.Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This alleged debt, which was charged off by ***********, has been unlawfully sold to **************************** P.S. in violation of the Fair Credit Reporting Act (FCRA) and relevant consumer protection laws. My personal and financial information was transferred without my authorization, which constitutes a breach of privacy under federal regulations. Additionally, the repeated visits by ****************** to my residence are harassing and inappropriate. *** ************** representatives have knocked aggressively and obnoxiously on my door multiple times, even after being informed through my Ring camera system that no one was home and to leave a message. They have also spoken to my pedestrians and passer ***** as recorded by our home surveillance, revealing my personal name asking for my where abouts, which is a clear violation of my right to privacy and may be considered an unfair debt collection practice under the Fair Debt Collection Practices Act (FDCPA). In light of these unlawful actions, I request the following: Immediate cessation of all communication and collection attempts by Capital One, **************************** and ABC **************. Any further contact will result in legal action.Removal of all personal and financial information related to this debt from your records, as well as any third parties you may have shared this information with.Confirmation in writing that you have ceased all actions related to this debt and removed my personal information from your records.Business Response
Date: 12/20/2024
Attached is the Firm's response to the above-mentioned complaint.Initial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS BUISNIESS IS REPRESENTING "***************", I RECIVED A LERTTER FROM " ********************************* NOTIFING ME THAT THEY WERE TAKING ME TO COURT. I CALLED THEM RIGHT AWAY TO OBTAIN MORE INFORMATION AND PROCEEDED TO MAKE A PAMENT. " ******* " AND I CAME TO AN ARRAGMENT FOR MY ACCOUNT AND BALANCE. THE TOTAL BALANCE WAS ORIGENALLY $9,200, WITH THERE ADDITIONAL FEE'S IT WENT UP TO $11,000 WITCH I AGREED TO PAY. I MADE A PAYMENT RIGHT AWAY OF $5,000 (JULY 26 24), WE AGREED TO A SIX-MONTH PAYMENT. THE REMAINDING AMOINT ($6,000). THE FOLLOWING MONTH I MADE ANOTHER PAYMENT FOR THE AMOUNT OF $2,000 (AUGUST 26, 2024), MY NEXT PAYMET WAS ON SEPTEMBER 29, 24, $1,200. FOR THE MONTH OF SEPTEMBER, I TRIED TO MAKE A SMALLER PAYMENT BECAUSE ON AUGUST 26, 24, I PAID MORE THEN THE MINIMUM AMOUNT IN THAT MONTH. I GAVE THEM A CALL TO SEE WHY I COULDN'T PROCESS A PAYMETN, THE REPRESENTETIVE WHO ATTENDED TO ME WAS VERY RUDE AND WOULD NOT ALLOW ME TO MAKE A SMALLER PAYMENT ($400). I EXPLAIND TO THE GENTALMEN THAT I HAD MADE A BIGGER PAYMENT IN AUGUST AND THAT WOULD HAVE COVERED ME IN SEPTEMBER. THE REPRESNTETIVE TOLD ME THAT IN THIS CASE ANY EXTRA PAYMNETS DID NOT COVER ANY OTHER MONTHS AND I HAD TO MAKE FULL PAYMENTS EACH MONTH OR MORE. I EXPLAINED I COULD DO ONLY $400 SINCE I OVER PAID AND BEFOER I COULD FINISH SPEAKING HE SAID " NO " REPEATED THE SAME EXPLINATION AND HUNG THE PHONE ON ME BEFORE I COULD OR COULD NOT MAKE A PAYMETN. I FELT VERY DISRESPECTED AS THIS IS NOT A PROFETIONAL OR RESPECFUL WAY TO TALK TO A CUSTOMER WHO IS MAKING A PAYMENT (SMALL OR LARGE). I HAVE ONCE AGAIN TRIED TO CALL BACK AND MAKE A PAYMENT AND NOW THEY NOTIFY ME THAT THEY WILL BE TAKING ACTIONS TO BE SENT TO COURT ALL OVER AGAIN, OUR AGREEMENT IS PAYING MY DEBPT IN SIX MONTHS REMAINING BALANCE OF $4,000 FROM THE FIRST PAYMENT I MADE. OUR SIX-MONTH AGREEMENT HAS NOT YET BEEN FINISHED AND I HAVE MADE PAYMENTS SINCE WE FIRST SPOKE, IT TOOK ONLY ONE REPRESENTETIVE TO DECLINE A PYAMENT AND FILE ME AWAY TO COURT!Business Response
Date: 11/06/2024
Attached, please find the Firm's response to the above-mentioned complaint.Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im paying on a debt that does not belong to me. Im a victim of identity fraud by past room mate. Im just about done paying it. My first payment was due on 6/24 and the letter barely went out in the mail on 6/21 but per sora the letter had been went out! Complete lie! Sora was rude and lied about dates and hung up in my face. I called back and got **** at ext 137, I told her I want to get this paid and over with! My min payment was 986 but I told her that I have more to give abd if its possible to pay 3000 now and have the other 3k paid off before 1/2025, I asked her if I can skip aug paymebt cause I sent in everything I have and she stated thats fine cause Im way over. I have been trying to call for weeks now just to confirm the received another 2k and no one answers! Its been weeks and no one calls me back or answers my calls. Im paying a company that **** even answer me. I try calling at all hours more than 10 times a day! Office says open online but they dont answer. I need my balance and to confirm they are receiving payment!Business Response
Date: 10/04/2024
Attached, please find the Firm's response to the above-mentioned complaint.Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******************************************* were given a **** account to collect on. They garnished my wages. I have documentation from them and the ******************* that the judgement was paid in full. My credit report still shows an unpaid balance and charge off status. This should be reporting paid in full. Why tell me the account is paid in full and then report a balance still owing. They have been vicious and nasty to work with and put my family in severe financial hardship and dont have the decency to update and correct my credit bureaus!!Business Response
Date: 09/27/2024
Attached, please find the Firm's response to the above-mentioned complaint.Initial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Discover. I do not have a contract with ******************************************** they did not provide me with the original contract as I requested.Business Response
Date: 08/23/2024
Please see the attached response from *************************, an attorney with Suttell & Hammer, P.S.Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April we received notification that we were being sued, we called/emailed to discuss payments. We did not get a response, two days after reaching out, which was the day we received mail from them, we were served court papers. We contacted again saying "Hey we definitely contacted you please lets arrange payments" they finally got back to us.We cashed out retirement to pay this off because this place is really aggressive and it's just worth not being scared of heartless folks to pay it off. We called to try for a settlement and didn't get a response. We're calling again today but it's really frustrating having them throw legal documents at us, threatening our financial wellbeing, which is already unstable, and then them not answering the phone. Like if you want me money should pick up or call back.Business Response
Date: 05/24/2024
Attached, please find our response to the above-referenced complaint.Initial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a summons for court a civil case. I filed an answer (which I had to borrow money) to do. I then sold a personal vehicle to cover suit. Debt was paid in full before answer needed to be in Court. Paid in full april 10th. Was told 10 to 12 days for letter stating that and case dropped. I got letter on 5/3/2024. The case still has not been dropped. This is causing undo stress.Business Response
Date: 05/20/2024
Attached is the Firm's response to the above-mentioned complaint.
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