ComplaintsforSuttell & Hammer PS

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April we received notification that we were being sued, we called/emailed to discuss payments. We did not get a response, two days after reaching out, which was the day we received mail from them, we were served court papers. We contacted again saying "Hey we definitely contacted you please lets arrange payments" they finally got back to us.We cashed out retirement to pay this off because this place is really aggressive and it's just worth not being scared of heartless folks to pay it off. We called to try for a settlement and didn't get a response. We're calling again today but it's really frustrating having them throw legal documents at us, threatening our financial wellbeing, which is already unstable, and then them not answering the phone. Like if you want me money should pick up or call back.

  

  Business response

  05/24/2024

  Attached, please find our response to the above-referenced complaint.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a summons for court a civil case. I filed an answer (which I had to borrow money) to do. I then sold a personal vehicle to cover suit. Debt was paid in full before answer needed to be in Court. Paid in full april 10th. Was told 10 to 12 days for letter stating that and case dropped. I got letter on 5/3/2024. The case still has not been dropped. This is causing undo stress.

  

  Business response

  05/20/2024

  Attached is the Firm's response to the above-mentioned complaint.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was served a notice dated on 11/27/23 that I recievd on 12/10/23. I responded to the claim to fight it and they ALREADY are garnishing me before my 30 day notice to respond. Also I talked to someone I believe name was **** who was the harshest, meanest and cruelest customer service rep I've ever talked to in my life. He was rude, judgemental and literally made me cry he was that mean. I talked to him for not even 2 minutes and didn't yell or cuss yet he was antagonizing mean and seriously the most unprofessional human I've ever dealt with in my life. He was seriously so mean and unprofessional and should be fired. All i wanted to know is why I wasn't aloted the 30 days to respond like the paperwork said and he was literally cruel about it. We talked for not even 3 minutes and he left me in tears with his meanness. He needs training and to be talked to talking to people so mean. Such an unprofessional and mean person and business that doesn't even allow people to respond in the time they permit before they garnish you. They don't even have a yelp page to leave a review but several review online people have the same complaints as me. Unprofessional, don't follow legal protocols and bully individuals.

  

  Business response

  01/03/2024

  Attached, please find our Firm's response to the above mentioned complaint

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  TLDR: ******************************************* is a poor communicator even with attorney help and needs to be reported and reviewed by the **************** bar association for proper conduct and communication standards. This issue has been ongoing from September 2023 to November 2023.In December 2022, I entered into a settlement agreement with ******************************************* for an account associated with ***************** *****, represented by my attorney, ******************************************, who finalized the agreement on January 12, 2023. Historically, I had access to an online account to monitor and make payments towards my debt, often paying more than the required amount.However, since September 26, 2023, communication from ******************************************* has ceased, despite repeated attempts by both myself and my attorney to engage with them through email and phone. This lack of response persists even as I continue to fulfill my payment obligations. My attorney's latest attempt to contact them was on October 23, 2023, which also went unanswered.This situation is particularly concerning as I am unable to access my account to view my balance or make payments as of November 27, 2023. The inability of ******************************************* to provide basic account information and maintain communication is not only frustrating but also impedes my efforts to responsibly manage and repay my debt.Given the circumstances, my attorney has suggested reporting this matter to the Washington ********************* for appropriate corrective action. The lack of response from ******************************************* is unacceptable, especially considering the current economic climate and the importance of financial prudence.In conclusion, *******************************************'s failure to communicate effectively, even through legal representation, warrants intervention by the Washington ********************* to address this issue and ensure proper conduct and communication standards are met by the firm.

  Customer response

  11/28/2023

  Attached additional information with dates. The company also doesn't include an account balance for debtors to view, analyze, or review. Instead (based on my call on 11/28/23), debtors have to call to get an updated balance. This promotes a lack of transparency.

  

  Business response

  12/08/2023

  Attached is our response to the above mentioned complaint.

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I went into a settlement agreement with ******************************************* in May of 2022 for an account with Barclays Card. We let them know that we were no longer working with *********** to help settle our debts and instead wanted to reach a settlement ourselves. At the time we owed $2,430 and settled to $1,400 to be paid in installments of $60/month. Upon starting this agreement we were told to email a generic email ************************************ that we were no longer working with *********** in any capacity. This was done the same day. Payments have been made monthly right on time or ******** until February 2023 where my wife had missed one. Upon checking S&H's website to verify any payment was made, the account summary stated $0 payment due (as it always does each month she has paid) payments have continued to be made unaware that a payment was missed. June 28, 2023 we received a cryptic letter asking if we changed our address, which prompted me to call the company. Apparently there was a ************** on our file from *********** (who again we no longer were working with) which is why they never reached out to tell us about the miss and that we were booted from the settlement. The settlement to date has been paid down to a balance of $590 and now the terms have changed and we are being required to re-negotiate the settlement. An offer was made of $1200 over 6 months. They no longer allow monthly payments over an extended period of time unless we pay the balance in full (currently at $1600), at which time we can make monthly installments of $70/month over an approximate 24 month period. At no time were we told there was an active Cease and Desist so they could not reach out to us and they waited 4 months to send a cryptic letter. I am incredibly upset by this sudden change in everything and the fact that we weren't told to specifically state they can reach out to us. Would sending the cryptic letter in fact be a violation in regards to the ************** since it stated on the letter it was an attempt to collect a debt?

  

  Business response

  07/13/2023

  Attached is our response to the above mentioned complaint.

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  05/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have never heard of this company, they did not try to contact myself or my credit accounts representing me. They filed a lawsuit against me, which I thought was already resolved. They're intimidating tactics ruined my life for at least two years. They wiped out my accounts in May 2023 when I wasn't aware any of this was happening. There was so resolving out of court. This affected my health, because i am on a strict diet for my health. This emotionally and physically affected myself. My Employment, and my close friends. I was a working person in society, paying my bills on time everytime until I claimed hardship, even through COVID I paid bills, I paid my bills facts because i was able to buy a condo at 26, They put a debt collections on my records that did not need to be there!

  

  Business response

  06/09/2023

  Attached is our response to the above mentioned complaint

• Initial Complaint

  05/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Ive been trying to receive a copy of my payment history to this company and the charges the company has filed. I spoke to someone named ********* she explains she could not send me my payment history. This account has been accruing interest without my knowledge. They threaten with garnish of wages and court they claim their is a judgment but I have not received *** left a voicemail for ************************* but she has yet to call back the online portal does not show me my history or how many payments this company has collected. Ive been emailing and still no response

  

  Business response

  05/15/2023

  Attached is our response to the complaint.

• Initial Complaint

  03/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This debt collector accepted an online payment in FULL via my bank account, and failed to notify my employer that my debt was settled, therefore my wages were garnished. I have contacted them multiple times and have not received any assistance in correcting this matter. I am owed roughly $500 back, and my pay period ends in 2 days, and if they do not update my employer again, I will be out another $500. Nobody ever answers the phone at this company!!!

  

  Business response

  04/04/2023

  Attached is the response to the complaint received.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a defaulted account with US Bank. Prior to opening a new checking account eleven years ago, I had to pay this account off or the bank would not allow me to open a checking account, Since paying this account off ,I have had to deal with several different collection agencies trying to collect on an account that has been payed off. I had to file complaints with the Attorney General in 5 different states before these calls quit coming. There was an agency in ********** that was closed for selling the same accounts to several different agencies at the same time after they had been settled, that also sold this account to an unknown number of agencies. I either displaced or threw away my documentation for this account as it has been several years since I have had one of these false claims reappear. they always came around tax season. I was contacted by Suttell &Hammer and informed them of all the information regarding this old account. I just received paperwork from ******************************************* showing what is supposed to be a form from US Bank on this account that they say is not from then and they have no record of this account. There is also a supposed record of two payments made from me one in March and one in April of 2019. I have also verified that both of these payments never happened. I am contacting the Attorney General and informing them of these happenings. I have already contacted ******************************************* with a voicemail as after 3 calls I could not get ahold of a person. I will be taking legal action if I do not have an timely response from ********************************************* I wish for this complaint to be filed as soon as possible with your agency as I believe this not only to be unethical practices but also illegal.

  

  Business response

  03/03/2023

  Suttell & Hammer P.S.'s response to the complaint is included as an attachment with this email.

• Initial Complaint

  11/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from *********************************************** on October 24, 2022, demanding that I make a payment for an alleged debt. However, I dont recognize this debt collector and didnt receive any services or goods from this company. Therefore, I sent a certified mail notarized NOTICE AND DEMAND TO VALIDATE DEBT CLAIM and NOTICE AND DEMAND TO CEASE AND DESIST COLLECTION ACTIVITIES PRIOR TO VALIDATION OF PURPORTED DEBT letter to *********************************************** on October 31, 2022, to validate the alleged debt. Alleged Account #: **************** Alleged Balance: $3,086.97 I requested that they provide me any and all original contracts from the current creditor, CITIBANK, N.A., with my and the creditors wet ink signature to prove this debt exists. Additionally, I demand evidence that ***********************************************, or CITIBANK, N.A., is the holder in due course of the alleged debt. Unfortunately, I received a letter from *********************************************** on November 13, 2022, and they failed to validate the alleged debt. Instead, they provided me with Citi Mastercard statements stating the alleged debt was valid. Therefore, *********************************************** continue to proceed with all collection efforts in which they are committing fraud, misrepresentation, and defamation! Verification is defined (Blacks Law Dictionary, 6th Edition) as follows: Confirmation of correctness, truth, or authenticity, by affidavit, oath or deposition. I already submitted a complaint to the **** about the illegal activities and may submit a complaint to the states Attorney General. They didnt provide me the original contracts from the original creditor or documents stating that they are the holder in due course of the alleged debt from the original creditor. Now I assume Im a victim of identity theft because they misuse my personal information for fraudulent debt collection efforts. According to the ****** if a collection agency fails to validate the debt, they must stop all collection efforts and remove any derogatory item from my credit report.

  

  Business response

  11/23/2022

  Please find our Firm's response attached.

   

  Sincerely,

  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩