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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
eFinancial keeps calling and leaving voicemails nearly everyday, if not twice a day, asking to talk about life insurance for several months. It's absolutely impossible, they will not stop calling!
Business response
12/20/2023
Good Morning,
The phone number ************ has been added to our DNC list.
Thank you!
Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company keeps calling me and I have never asked for a quote from them, nor do I know who they are. They call about 20 times a day and this is ridiculous and I wish they would stop.Business response
12/11/2023
Good Morning,
We have added the phone number ************ to the *** list.
Thank you!
Initial Complaint
12/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had a life insurance policy approved through FidelityLife after medical review. After approximately 3 months into the policy I receive a call from a ***************************** (Lead Policy Issue Specialist) who stated that FidelityLife reviewed my medical (again) and is now requesting an increase of my monthly premium (about $55.00 more). ***** was ******* me to sign off on the increase or otherwise told me I'd have to call FidelityLife and cancel the policy with no other option. I asked for documentation regarding this supposed review (which I am still waiting for). I declined to sign anything and instead called FidelityLife directly. They stated there was no additional review performed, and that nothing about my coverage or monthly premium needed to change and I am in good standing on the policy. Either this 'specialist' is lying to try to get more money out of me, or is grossly misinformed. Either way, I await a response from this business and any kind of documentation to support their claim that I need to have my monthly premium increased. On the surface, this appears to be a sales tactic that should (if isn't already) be illegal. Will also be reporting this incident to my state consumer affairs department.Business response
12/05/2023
Good morning,
Thank you for reaching out. *********************** attempted to connect with you yesterday and left a voicemail regarding your concerns. If you have any further inquiries, please feel free to reach out.
Best regards,***************************
******************************************************
Initial Complaint
12/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Just want off there calling list. Calls from multiple numbers. Already explained im not interested.Business response
12/04/2023
Good Morning,
I have added the phone number ************** to out DNC list.
If you have any further questions please feel free to reach out to me directly.
Have a wonderful holiday season.
Best, ******
******************************************************
Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I can't get them to stop dialing me. They refuse to tell me how I can get off their dialing list. I don't want them to contact me. I originally sought them for information concerning a life insurance policy and now I no longer want to do business with them . I would like for them to get rid of any of my personally identifiable information related to me, and stop calling me.Business response
11/21/2023
Good Afternoon,
I have added the phone number to out Do not contact list, as well as email added to our opt out list, please allow up to 10 business days.
If you have any further questions at all please reach out to me directly.
Thank you,
*************************** ******************************************************
Customer response
11/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
10/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
eFinancial will not stop calling me! I dont remember ever reaching out to them, but they have called numerous times (sometimes 2+ times a day) for the last few weeks. They never leave a message, and its absolutely ridiculous they keep calling for no reason.Business response
10/26/2023
Good Morning,
We apologize for the number of calls, I have added the phone number ************ to our DNC list, you will no longer receive any calls from **.
Thank you!
Customer response
10/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
10/02/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I used eFinancial to shop and compare life insurances. ************************ (state licensed number *******) quoted me with a ************* 30 term life policy of $500,000 at $50 premium per month on 9/23/23. I went through the application and authorized this amount to be billed to my credit card. I was happy to find that I was approved two days later (9/25/23). The following Saturday (9/30/23) I received my policy in the mail from *************, stating that the monthly premium was $81.35, and that they had billed my account this amount a few days prior. I immediately reported this as fraud to my credit card company and tried called ************** for an explanation. I called eFinancial again to speak with a supervisor, and was told that a message would be left for one. She assured me that this would be handled urgently. Today (10/2/23), I reached out to fidelity life to formally cancel my policy to prevent further charges from occurring.Business response
10/04/2023
Hi *******,
Thank you for bringing this to our attention. We did investigate on our end and did speak with the sales manager, someone will be reaching out to you today. October 4th if they have not already, please let me know if you have any further questions or need anything else from me.
Thank you so much.******************************************************
***************************
Customer response
10/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add that I still expect eFinancial to comply with ****'s fraud investigation that I had to launch due to the unauthorized charge on my account (as I had said to the manager from eFinancial yesterday).
Sincerely,
***********************************Initial Complaint
08/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
For the last 3 months they have been calling me even after me blocking the number ***********. 3 - 4 times a day and still they will not stop and not leaving a message either.Business response
08/25/2023
Good Afternoon,
Thank you for bringing this to our attention, I have added the phone number ************** to our Do not contact list. There will be no further contact from our company.
Thank you!
Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My name is ***************************. I recently applied for term life insurance. I was told by someone named *********************** that I was not approved for $500,000 term insurance but a $300,000 policy. I agreed to this but when I received my paperwork it was for an accident only policy. I immediately called to cancel and requested a refund. I was given the run around the first 5 times I called but was finally told by an agent that the issue would be resolved and I wouldnt have to call back. Not only did you all not issue a refund but you are still attempting to charge my account for the premium. Please cancel my policy and issue me a refund immediately.Business response
08/11/2023
Hello,
We are going to investigate this on our end, I will be contacting you directly via email with some updates.
Thank you!Customer response
08/11/2023
Complaint: 20403891
I am rejecting this response because: the business was fraudulent and intentional in the actions. I called specifically for termed life insurance and when I was declined ******* signed me up for an accidental only policy pretending that it was still termed insurance but for a lesser amount. I spent so much time calling the company to cancel my policy and receive a refund. I wont be satisfied until ****** is fired.
Sincerely,
***************************Business response
09/07/2023
Hello,
In regards to the refund, I have attached the letter that was mailed to the clients home August 4th 2023. On the same day, We did process the initial payment not taken and refunded the $41.33 to the clients credit card.
Pertaining to the other complaint, upon review of sales call. We can confirm that the agent did disclose on the sales call that this was an accidental policy and the client provided their voice signature agreeing to the policy. We did speak with the sales manager of the agent and additional training was given to the agent as a result of this compliant. We do feel at this time termination of the agent is not justified.
If there are any additional questions please let me know
Thank you so much!Customer response
09/18/2023
The business lied when they stated I was advised that it was an accidental only policy. If they did this to me they are probably doing this to other people and need to be held accountable. They are nothing but a bunch of scammers.Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people wont stop calling me. I blocked the first number *************) came up as eFi, then they called me from a +1, blocked that because thats weird and now calling me daily from another number *************) which comes up as eFinancial. They have called me at least 13 times since 6/22/2023. Blocking does nothing, they just keep changing their number. Sick of it.Business response
07/12/2023
Hello,
I have added the phone number ************ has been added to our DNC list.
Thank you!
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Get a QuoteCustomer Complaints Summary
37 total complaints in the last 3 years.
16 complaints closed in the last 12 months.