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Initial Complaint
07/10/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company calls at least 10 times a day from various numbers. Please add my number to the Do Not Contact list!
Business response
07/16/2024
Good Morning-
The phone number has been added to our DNC list.
Thank you
Customer response
07/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
05/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The night before last, I searched for a quote online and rather than email me the quote or show me on their website, a very pushy salesman called me and kept me on the phone far longer than necessary considering I already provided the quote info on the online form. They wanted my credit card information and became disgruntled when I refused to provide it. I felt pressured, rushed, and annoyed and told them I wanted to think about it and said they could wait and call me in a week. In the past 40 hours they have called me eight times.
Business response
05/10/2024
Good Morning,
Thank you for bringing this to our attention, I will add your phone number to our Do not call list.

Thank you
Initial Complaint
03/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Cold call scam! They have charged my account but have not provided any documentation (no emails, texts, or letters) to verify the policy. I have called numerous times and each time it's "escalated to management" the phone hangs up. I left ******* several voicemails. I am very concerned this is an illegitimate operation.
Business response
03/19/2024
Hello,
Thank you for reaching out, we are going to investigate this and myself or one of my colleagues will be reaching out to you within the next few days.
If you need anything further please reach out to me directly.
*****************************************
Thank you
Initial Complaint
03/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
These guys keep calling me multiple times every day and I have no idea who they are, and they've referred to me as a completely different name that isnt mine. I just want these guys to stop calling me, as I have no idea why they have my number.
Business response
03/13/2024
Hello,
I have added your phone number to our DNC list as well as your email to our opt out list.
Thank you!
Initial Complaint
02/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
E financial keeps calling me daily 4 times or so even though I blocked them. I did not solicit them at all. they use different numbers most times. Usually leave voice mails.
Business response
02/28/2024
Good Morning,
I have added both your phone number to our DNC list as well as your email to our Opt out list.
Thank you
Customer response
02/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer response
03/11/2024
They're calling me again. 3 to 4 times lately different numbers. 815 554 4691 815 554 4687 n more.please help! Thanks *********************;
Business response
04/05/2024
Hello-
I did pull our call records, and I do see that we have not called your number on file since February 28th 2024, as well as added the phone number to our DNC list. Is there another number you have been receiving calls from?
Thank you
Customer response
04/15/2024
I have still been getting calls from numbers since about 2 weeks after you said they agreed to stop. Almost daily. 815 407 and then different numbers they keep changing last 4 digits. Also 815 554 and then same thing 4 digits they keep changing
Business response
04/25/2024
Hello,
I looked through our call logs with your phone number you provided and can confirm, our company has not called you since February 28th of this year. If you would like to speak to me directly my email is ******************************************************
Thank you
Customer response
04/25/2024
These numbers that keep calling I believe all have the same area ***************** 554 and 815 407 followed by 4 digits they keep changing,and also now ************ etc keeps changing. Maybe some of these are new people trying to scam me? Please check these. Thank you.
Initial Complaint
02/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company uses phishing techniques. I never contacted eFinacials. I searched life insurance on ******* They have been calling me 5-6 times per day as late as 8-9 pm, I just got another call tonight at 8pm. I had 3 stents put in my heart on New Year's Day. I really don't need this right now. Emails, texts, phone calls non-stop for months. Please ??......make it stop. ??
Business response
02/22/2024
Hello-
I have added your phone number to our DNC list as well as our email opt out list.

Thank you!
Initial Complaint
02/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Constant harassment through different blocked numbers leaving voicemails daily. It has to stop immediately!
Business response
02/02/2024
Good Morning,
I have added your phone number to our DNC list.
Thank you!
Initial Complaint
01/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has been calling my house no less than 5 times a day for over a month. Usually it's from **************, but there have been others. At first they left messages saying they were calling per my request for life insurance, which I never did. I have no use for life insurance. This past week they call every 3 hours and hang up.
Customer response
01/14/2024
The phone calls from Efinancial from the number listed in my original complaint, have stopped, but now they are calling from different numbers. The most recent was today at 3:52 EST (1/14/24), from phone number **************. They left a message once again saying they were calling per my request which for life insurance, which is absolutely untrue. My caller ID just said ******, **. Only one call out of the many actually said efinancial on my caller ID and that was from the above number.
Business response
01/23/2024
Hello *********,

I have added the phone number to our DNC list, you will no longer be contacted by the company.

Thank you!
Initial Complaint
01/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Beginning on 1/8/24 at 3:17pm I have received an unsolicited phone call every hour from efinancial. I never asked for insurance quotes. They dont leave a message when they call
Business response
01/23/2024
Dear ********,

I appreciate you sharing the screenshot with us. I have taken the necessary steps to include your phone number in our Do Not Call (DNC) list. Additionally, I will be conducting an investigation to understand why you have been receiving an excessive number of calls. Thank you for bringing this matter to our attention, and I sincerely apologize for any inconvenience you've experienced.

Wishing you a fantastic week ahead.
Initial Complaint
12/21/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I asked to be put on the do not call list and I have blocked them yet they call me at least 5 times a day they need to stop.
Business response
01/02/2024
Good Morning,
The phone number has been added to our DNC list.

Thank you!

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