ComplaintsforAutonation Chrysler Dodge Jeep Ram Bellevue

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint is in regards to withhold and failure to pay in full a refund owed by this dealer for an unused warranty plan estimated totaling near $600****. On 09/24/2021 I purchased a 2016 Jeep renegade from this dealership. Odometer ***** upon date of sale. Warranty plan was added to original leasing agreement. After 7 months of ownership and less then **** miles travel distance. vehicle was in severe need for repair do to motor mount damage, oil leak, transmission failure, and faulty ignition coils. On 04/04/2022 vehicle was taken in for service at a local dealership located in the ************ area *********, **. Upon inspection from a qualified service technician of ******** CJD dealership service team. The vehicles estimated repair cost was over *******. Due to pandemic material shortages and personal financial elements at that time I was unable to float the bill and decided to take it as a loss. ******** sales team stepped in and offered another vehicle, subject to Credit approval. On 04/04/2022 transfer of vehicle title was completed. Part of The terms for vehicle (****) transfer was to take out a new lease which paid for the **** in full including the warranty plan added to the original lease. The financial/ sales team with ******* CJD notified me that autonation of believe has a federal obligation to return the funds put forward in the purchase of the vehicle warranty plan. Roughly a week later 04/12/2022 I placed the request for full warranty refund with this dealership. Allegedly the refund has been approved and I was to receive funds with in 90 days of approval. It is now 10/04/2022 and I have received **** in owed refund. Communication with this dealership unsuccessful as they either dodge the question or deny knowledge of the situation. Sometime in late August I was told payout went to my credit union (QualStar) this is a false statement. Dealership refuses to communicate with my C.U. QualStar. Demanding immediate refund.

  Business response

  10/26/2022

  There is no description of the complaint just pictures. Please describe in detail what the issue is and we will do our best to resolve.

  Customer response

  10/26/2022

   
  Complaint: 18163938
  
  I am rejecting this response because: No communication from this company means no resolve. 
  
  Sincerely,
  
  ************************************************

  Business response

  11/10/2022

  Thank you for bringing this concern to our attention. 

  We have submitted the warranty for cancellation the same day the customer sent ** over the signed forms. 

  We will submit a request from ************************** for a status on this refund and update the customer directly.

  Thank you,

   

  Customer response

  11/15/2022

   
  Complaint: 18163938
  
  I am rejecting this response because: after my experience with this business and the poor treatment I have endured from this business for the last 7 months I do not trust they will honor anything. I will continue to use BBB as they advocate for the consumer. Until I have a refund and or documentation this matter is not resolved. 
  
  Sincerely,
  
  ************************************************

  Business response

  11/29/2022

  We have made multiple attempts to reach the customer regarding their most recent response about not receiving the refund. 

  The refund was mailed via ***** and shows delivered on Nov 14th.

  Tracking #************

   

  Thank you

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  First Autonation sold me a car they knew had electric problems. My Jeep was in and out of the shop multiple times. The last issue was they did a system update and it broke the cars computer. They replaced it 4 times and it was still broke. I asked them to find me a ****** on the lot. So I traded my Jeep in for a 2018 ****** Outback December 22, 2021. I had bought a warranty for the Jeep and they didnt offer to cash it out. An hour after I left the dealership I called them and asked them about it. They said it was too late to apply it to my loan and that it would be cashed out and a check mailed to me. The dealership keeps giving me the run around. It has been 5 months and they just keep telling me that they have opened a ticket and that they dont know what has happened. The two individuals I have been dealing with is ********************* CFS Manager #************ and Star Wakefield Sales Manager #************

  Business response

  05/04/2022

  The cancellation was completed and the check was cut 2/10/22. It went to the lienholder and was cashed 3/16/22. They have the funds on hand and will mail to the client upon request. 

  Customer response

  05/04/2022

   
  Complaint: 17139688
  
  I am rejecting this response because I have called and emailed multiple times about this issue and it was never resolved. Here it is 5/4/22 2 months after they say the lien holder cashed the check. Why did I have to file a complaint to get a response?  I will accept this as soon as I have an actual check in my possession. They have given me the run around for months. 
  
  Sincerely,
  
  ***************************

  Business response

  05/06/2022

  We called ********* and they are sending the funds. They stated they have reached out multiple times to the borrower to inform her that there was an account credit. We apologize that the check was sent to the lien holder but that can happen if the payoff happens and the lien isn't removed prior to the cancellation. Funds should arrive in 5-7 business days to the client. 

  Customer response

  05/10/2022

  I would like the company to know that they sent the check to the wrong lien holder and that I contacted them

  myself and they said they did not have the check. Today a check arrived from fedx. 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a used 2010 ****** Pathfinder from Autonation and found it required multiple repairs. It has a problem with the Air Conditioning as well an a communication error with the transmission control module the ** repair is over 700 dollars alone! I feel they withheld information from me!

  Business response

  03/09/2022

  This is the second complaint with the same resolution as the first. We sold the car as-is, provided a warranty to purchase, and allowed the vehicle to be returned. Any maintenance or repairs are the responsibility of the new owner. 

• Initial Complaint

  02/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of purchase 2/02/2020 purchase of 2010 pathfinder for ******. Due to issues I had to return to autonation and back multiple times. The last time when returning home the vehicle threw a error and code u0101. Which seems to be the Transmission Control module issue. Autonation would not do anything to assist. This was related on feb 11th.

  Business response

  02/14/2022

  This car was sold as-is with no additional warranties. The customer was offered an extended warranty but declined to purchase. We offer a 5 day/250 mile return policy on all used cars. This is to give ample time for clients to have the vehicle inspected by a third party. This customer drove the vehicle multiple times before purchase and retuned with a list of items that he wanted to be looked at. He signed a form in the finance department called a we-owe that clearly states the vehicle was sold as-is with nothing else promised. With nay used car, there will be long term maintenance and repairs that need to be accounted for but they are the responsibility of the end user.   

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my 2019 Subaru ascent from AutoNation on 8/14/21 with my car as a trade in. My temporary paper license plate was to expire 9/27/21. A few days before the 27th I called to try and see what's going on with my license plates and registration to see when I would receive them. The dealership informed me they still have not obtained the license plates from the Department of Licensing and that they are expecting delays there. After a few more attempts of contacting a couple different people at AutoNation, I was given the runaround and basically nobody really knows where my license plates are. A few days after the 27th I called and explained I was on expired paper plates. They then emailed me a new temporary paper license plate good until November 2021. A week ago I emailed them again trying to get to the bottom of why I haven't received my license plates and an employee of AutoNation called me and exposed that they didn't even have the title. AutoNation was trying to get the title from the previous persons bank, the first owner of the vehicle sold the vehicle to AutoNation. AutoNation listed the Subaru Ascent for sale before they even had the title in their possession and then sold me the vehicle. On good faith I assumed I was purchasing a vehicle that they had full ownership of. It is illegal for them as a business to sell me a car without having the title in their possession. The employee let me know that Chase bank, the first financial institution to own the vehicle has lost the title and they are trying to find it to give to AutoNation and thus then give the title my financial institution. Again, it is illegal for a dealership to sell a vehicle when they do not have full ownership of a piece of property, in this case they did not have the title to the vehicle they sold me.

  Business response

  10/25/2021

  The title to the car purchased was provided to us by Chase Bank. They had an internal issue regarding the title release so licensing was delayed as they weren't able to supply the title to us within the 45 days window. The purchase took place on 8/13/21 so the 45 day window to license should've been 9/27/21. We provided an additional temporary permit and the car has since been licensed as of 10/22/21. We have 45 days to secure the physical title and provide new licensing. In this case, all necessary documentation was provided to Chase as well as the funds to pay off the previous loan. We have the license plates now and can overnight them or the customer can come pick up whichever is most convenient.      

  Customer response

  10/26/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  08/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: 08/05/2021 Customer #: ******* Amount Paid: $104.12 *Supervisor need to handle the service performace seriously. It is my first experiece of going through 10K service routine and what a horrible experience.1. Multi-point check was done but tfluid was low. After I got my key, I looked at the hood and coolant and washer fluid was low. What kind of multi point check are you doing?2. Tire rotation: I got charged but I don't know if it is done. While this is something I can't check but they didn't fill the air properly. It was down to 30 psi instead of ***** level on all 4 tires.3. They didn't even take out ************** TAG on the mirror #****. Isn't this bare minium thing you do when you are really done?4. Car was not charged when I picked it up. (I had to pick it up next day... so there is enough time)I been to this location few times to ask/check on few stuff. Until today's it was ok but today's 10K service with delay was just not professional at all.

  Business response

  08/24/2021

  This complaint has merit. The appropriate staff members have been addressed. No further action is needed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩