Complaints

This profile includes complaints for AutoNation Ford Bellevue's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoNation Ford Bellevue

  1533 120th Ave NE Bellevue, WA 98005

• 

  AutoNation Ford Bellevue

  1533 120th Ave NE Bellevue, WA 98005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 **** ****** from Autonation which had a warranty. When inspected the car worked, and looked clean and cared for. Signed contract etc but when it came to us and we drove home, underneath the massive sticker on the windscreen there was a rock crack that had been covered by this sticker, which hadn't been seen during inspection. I informed the dealership the next day, informing the salesperson who informed us they would take care it and replace the entire windscreen due to it being under warranty.Since then, no answer back. We've called over 10 times, left messages, spoken to all levels of management, nothing.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been with the dealer since nov 22 2024. They have been constantly lying about updates and till today they have not come up with a resolution to get me my car back

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience in October 2024 was nothing short of a disaster, reflecting a disturbing trend of poor customer service that seems to have plagued this dealership since summer 2024.I scheduled a "same-day service" appointment for a complex issue, likely covered by extended warranty. Instead of the promised same-day diagnosis, I was told it would take at least 3 days to look at my car. It actually took 7 days just to diagnose the problem after dropping it off.Communication was non-existent. The entire service department routinely shuts off their phone lines when overwhelmed, leaving customers in the dark. After two weeks of failed attempts to reach them, I discovered they hadn't even ordered the necessary parts, falsely claiming a two-week delay for warranty approval.The incompetence continued for 7 excruciating weeks. I was consistently fed lies about my repair starting "in the next few days". When I finally gave up and went to retrieve my vehicle, they couldn't even start it. They had left my year-old battery to die in the cold for nearly two months!To add insult to injury, they left parts loose in my car and failed to reassemble components properly. The cherry on top? Another **** dealership fixed the original issue with just one hour of labor - no parts needed. This ordeal cost me over $2,000 in rental car fees, plus additional expenses to recharge my battery, not to mention countless hours of stress and frustration.Attempts to escalate the issue were met with stonewalling. Service managers and the dealership ** were unreachable, and even ****'s corporate feedback channel yielded no response. It's clear that AutoNation Ford Bellevue has no interest in customer service or in jobs that don't immediately pad their bottom line. The dealership seems uninterested in any work beyond "express service appointments," preferring to hold vehicles hostage until customers give up in frustration.

  Business Response

  Date: 01/20/2025

   

  We have issued a check to reimburse the customer for the rental car expenses.

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MADE A DOWN PAYMENT OF 5000 DOLLARS FOR A CAR THAT I PURCHASED. PER THEIR POLICY CUSTOMERS ARE GIVEN 5 BUSINESS DAYS TO RETURN THE CAR NO QUESTIONS ASKED AND (AUTONATION ****** THEY WOULD ISSUSE A REFUND WITHIN 7-10 BUSINESS DAYS. I RETURNED THE CAR WITHIN THE TIMEFRAME AND WAS ADVISED THAT I WOULD BE GET A CHECK MAILED TO ME WITHIN 7- 10 BUSINESS DAYS. 54 DAYS HAS PASSED WITHOUT MY REFUND. I HAVE SPOKE WITH OVER 5 STAFF MEMBERS WHO HAVE GAVE ME THE RUN AROUND, LEFT MESSAGES FOR THE MANAGER OR CLAIMED THAT A MANAGER WOULD BE CALLING ME BACK. LAST WEEK I SPOKE WITH ****** THE FINANCE MANAGER WHO SOLD ME THE CAR. HE STATED THAT HE WOULD GET AN ANSWER AND CALL ME BACK IN 30 MINUTES. HE NEVER CALLED ME BACK NOR HAS ANY MANAGER. I AM VERY CONCERNED AT THIS POINT BECAUSE IT SEEMS AS IF THEY HAVE NO INTENT TO RETURN MY 5000 DOLLARS PER OUR AGREEMENT. THE STAFF HAS HASENT BOTHERD TO GIVEN ME A REASON FOR WITHHOLDING MY FUNDS NOR IS ANYONE TAKING CHARGE OF THE SITUATION. THE ***** TEAM STAFF ARE TELLING ME TO TALK WITH THE FINANCE MANAGERS WHO DIRECT ME TO THE ACCOUNTANT AND I GET NO ANSWER OR RESOLUTION AS TO WHERE MY REFUNDS ARE AND WHY IS THIS SITUATION EVEN BEING ALLOWED TO TAKE PLACE. I STILL HAVE NO IDEA WHO I SHOULD BE DIRECTING MY CONCERNS TO THERE AS I CANT GET A STRAIGHT ANSWER OUT OF ANY OF THE STAFF MEMBERS .

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into the shop 2021 for repairs and October and my car has been flooded due to the rain and Im leaving a sunroof open. **** tried to repair and reconcile the damage but my car is still damaged from the previous repairs. They blew My engine because the mechanic left my car on and use the heat from the engine in the idle position eventually wore piston rings out. So they put in a new engine they did not do a compression test and they re-blew the same engine they put in and now are not giving me a call back. I left tons of voicemails the past three months nothing from them and this is troubling. I would like to get my car back. I have been paying for insurance. I have been paying for registrations for the past three years and Ive only had my car for a total of a month.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023 *************************************** Hybrid CPO w/low mileage Spent approx: $30k Notified of recall approx June 2023 Told NO fix to recall ... they will send $250 every month w/gas money... didn't get for 8-mos...and then only rec'd one check for $250 (which was likely a trick)They send you on a wild goose chase looking for original paperwork trying to buy time You can't even refi your vehicle now... it's lost at least 38-PERCENT of it's original KBB Can't drive my nieces and nephews to their activities for fear of the DANGER associated w/this recall **** "customer service" has out of the country workers reading from a script: "very sorry for your inconvenience..." ... over and over again I could go on and on I've lost thousands of dollars effectively at this point w/NO fix in site and no compensation for my losses meanwhile ...and NO communication from **** for almost a year now

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to address a significant issue concerning my **** Focus 2014 (vin # *****************). On March 19, 2024, the check engine light illuminated, indicating error code P07A3 - Transmission Friction Element "A". Additionally, the vehicle exhibited jerking during gear shifting from first to second. I promptly took my car to AutoNational **** Bellevue for inspection (my customer #***************** several days without communication, I initiated contact and was informed that a Transmission Control Module replacement was ordered under warranty. However, despite approximately a week passing without updates, upon inquiry, I was informed that the replacement had been completed, necessitating a subsequent replacement of the dual clutch transmission, estimated at around $5,000.Upon inspection, the check engine light persisted with the same error code, and the vehicle's performance remained unchanged. Despite assurances of a Transmission Control Module replacement, the unit remained visibly unchanged, and I was denied the opportunity to verify the replacement. Subsequently, upon independent examination on April 24th, it was determined that the Transmission Control Module remained the original, unaltered component, contrary to the dealership's assertions.In summary, the sequence of events suggests the following:1. AutoNational **** Bellevue representative initiates a warranty claim (which is valid until 2025) for my **** Focus's Transmission Control Module.2. The Transmission Control Module is not installed in my car; instead, someone from AutoNational **** Bellevue effectively appropriates it (its value is over $500).3. I am misled into believing that the Transmission Control Module has been installed; in reality, they are deceiving me. They hope that because the car is old, I will need to replace the dual clutch transmission, and thus, I won't pursue this matter.

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday April 20th, I had a service appointment set up with AutoNation Ford of Bellevue for regular service of my 2020 ************ ******* took longer than expected, I finally got my car after 6 hours because of an issue with parts. I left the dealership and drove home. When pulling in, I noticed a smell of oil. I opened the hood and immediately saw the problem. The technician didnt install the oil filler cap, causing my vehicle to lose oil all over the top and down by the exhaust manifold. I called the service advisor, *********************** and told him what had happened, and insisted that I bring the car back in. He replaced the filler cap and had the oil topped off, then offered to have my car picked up on Tuesday and have it detailed. I had asked at the service counter to speak with the manager on duty, I was told that he wasnt answering his phone. So far they have not called or come to detail my car, and no person in charge has reached out to me.

  Customer Answer

  Date: 05/13/2024

  The dealership reached out to me, and offered to pick up my car and detail it at their expense.  

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 GMC Sierra ********* 1500 V8 5.3L from Autonation Bellevue on April 1, 2023. At the time of purchase I was not told that this truck was imported from ****** and that the extended warranty I had purchased was null and void due to the truck being imported from ******. I have since tried to get my truck evaluated by different companies since I cant find the vin # on any site, which I cant do because the truck is ******** and does not exist in any system. I have taken it to an Autonation dealership and they also have zero information regarding this car. At no point was it disclosed that this car was ******** let alone not imported properly into *****************.

  Business Response

  Date: 02/23/2024

  Response to BBB Complaint - Case ID: ********
  
  Dear BBB Complaint Resolution Team,
  
  We are writing in response to the complaint filed by ******************************** regarding his purchase of a 2019 GMC Sierra *********************** on April 01, 2023. We take customer satisfaction seriously and appreciate the opportunity to address ******************' concerns.
  
  Upon reviewing ******************' complaint, we would like to clarify that at the time of purchase, he was made aware that the vehicle originated from ******. This information was disclosed to him, and to ensure transparency, he was provided with his signed CarFax report which detailed the vehicle's history. We understand the importance of transparency in all our transactions, and we strive to provide our customers with accurate information to make informed decisions.
  
  Regarding the warranty, we acknowledge ************************** for a refund, which was processed on May 23, 2023. The refund amount was applied to his loan in accordance with his request. We have attached the refund check to his lien holder for your review.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ************************;| General Manager
  AutoNation Ford Bellevue
  **************************************************, ** 98004
  Direct: ************  
  Email: *************************************

  Customer Answer

  Date: 02/24/2024

   
  Complaint: 21235236
  
  I am rejecting this response because: General Manager ************** States that by showing me the carfax report I as a consumer should have concluded or known that the vehicle had not been properly imported into ***************** and therefore would be incurring any and all import fees associated with said vehicle. I was not aware that by reading a carfax report Id be taking on this responsibility. I thought that a carfax report just showed that the car had not been involved in accidents and that was its sole purpose. I am flabbergasted that a regular consumer like myself shouldve known this by signing a simple carfax report. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchase this vehicle on 1/23/23, and paid ******** in total for the car. The car I bought from then was a Land Rover Discovery HSA LUX 2017 with ***** miles. ** our way to the hospital to have our son, the car broke down on me with ***** on March 4th. We had to ask someone to come take us the rest of the way. I live in *********** and this dealership is in Bellevue, so the closest dealership/shop for me was Autonation ****************** to try to fix the car. I had been in contact with **** Bellevue before in regards of what they can offer me to help while my car was being fixed, and they never gave me a loaner car of their own to help. They also have had tons of turnover, so the guy that sold me the car, helped me with the financing and the manager no longer work there. They expected the shop from ******* to offer the loaner car to me. The ******* dealership shop offered me a loaner car on 11/28/2023, so all that time from March to November I didn't have a car to rely on. Currently, the dealership in ******* is trying to fix the car has not been able to give me an ETA due to the engine not being able to replace so easily due to that engine not being produced anymore, so the wait has been extended even further. I called back to the **** Bellevue dealership in other instances before on how they can help, but no one is willing to step in to resolve this issue. I would like to know if its possible for them to just buy back my car and give me back my down payment for me to search for another car. I can't wait more time due to I now have 3 kids and I can't fit all of us in a small car. I can't qualify for another car due to paying for this car as well. And my small car doesn't have a heater. I would like a solution from them on today's 1 year anniversary of me purchasing this car from them.