Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Honda civic sport touring hatchback, from Honda auto center of Bellevue in the month of March of 2025,my main complaint is that I got no paperwork associated with the car,I was told it was emailed to me but yet I never got the email,I was told that the vehicle had a recall on the fuel pump but yet was fixed.i chose Honda of Bellevue because they have been their a very long time,I chose them over Honda autonation of renton were I bought my car before this one ,and reluctantly I wish I went to Honda autonation.i want to know that the recalls our fixed ,I would like the paperwork I was told I'd get and honesty that's it

  

  Business Response

  Date: 04/25/2025

  All requested documents have been sent to the customer via email on 4/25/2025. This should resolve this issue.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of the transaction: August 3, 2024 - The amount of money you paid the business: $26,000 (including taxes and fees)- What the business committed to provide you: A 2020 ****** Outback with an odometer reading of ****** miles, a permanent license plate within 45 days per RCW *********, and a clear title.- What the nature of the dispute is: The dealership failed to provide a permanent license plate, which expired in September 2024, leaving the vehicle unusable for over six months. They later claimed the previous owner overstated the mileage when removing the lien holder, requesting my consent to adjust the mileage to ****** miles9,208 miles above the contract and current odometer reading (~****** miles as of February 2025). This suggests possible misrepresentation and violates the agreed terms. Despite my demands for a refund or vehicle swap by March 3, 2025, and reimbursements for incurred costs (insurance, gas, etc.), the dealership has not resolved the issue.- Whether or not the business has tried to resolve the problem: The dealership has not provided a meaningful resolution. After initial delays and vague responses (e.g., promising a plate Monday then admitting uncertainty), their only action was an email on January 20, 2025, requesting mileage consent, which I rejected. My follow-up email on February 22, 2025, with a deadline of March 3, 2025, has gone unanswered.- If the issue involves advertising, when and where the ad was seen or heard: This issue does not directly involve advertising, though the purchase was influenced by the dealerships online and in-person representations of vehicle condition and title process.I am seeking either a full refund of $26,000 with a loaner car and reimbursement for costs since September 2024, or a comparable vehicle swap (<****** miles, clean title, immediate plates) at no cost to me, with reimbursements. Please assist in resolving this matter.

  

  Business Response

  Date: 03/09/2025

  Senior Management at the Dealership was not notified of this issue. The Used Car Manager will immediately contact the customer and will either find a suitable replacement vehicle or provide the customer with a full refund. We regret the inconvenience and costs incurred due to the inability of the Department of Licensing to license the vehicle. 

  ***** *****

  General Manager

  Customer Answer

  Date: 03/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle at the time of my new vehicle purchase in 01/2024. I was told my old plates would be removed from the vehicle and disposed of upon trade in, but the service department was closed for the day so no tools were available to do so while I was there. I reported the sale of my vehicle to the ********************************. Months later, I began receiving out-of-state toll bills for the traded in vehicle. The bills included photos of the vehicle with my plates still attached in both ******** and *****. Ive sent emails and spoken to representatives at the dealer several times. Ive not received any answers as to why/how the vehicle is being used with my plates still attached. I need to know that the plates are removed once and for all. I also need paperwork of the sale to submit to these states to clear the charges from my name, which they have not yet provided despite my persistent calling.

  

  Business Response

  Date: 11/06/2024

  **** ***** purchased a new Honda Odyssey on January 22, 2024 from Honda Auto Center of Bellevue. Part of the transaction was the trade in of his 2006 ****** Avalon. The trade vehicle was wholesaled and sent to the ******* ****** auction and was sold on February 6th, 2024. Through ******, that vehicle was sold to *********** Sales, ***************************************. Their phone number is ************. We do not have any information as to who they sold the vehicle to. ***************** is responsible for the plates being left on the vehicle when they sold it. They will need to be contacted for further investigation. Attached to this communication is documentation showing the 2006 ****** was traded in on January 22, 2024. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2017 honda civic lx sedan ******* miles.renton autonation first alerted me to a torn cv boot of my civic in Sept of 2023 I had clicking noises when going in reverse and turning on both sides of the axels.being ive had issues with honesty with renton auto nation ,I took it to Bellevue of honda,I told them what renton autonation told me and they said ,their was no torn boot,but I had a video of this,so they agreed to change one of thr axels under my 5 year Trans warranty 2 days later my wife complained she could still here clicking noises while turning the vehicle, Nov 2023 I took it back to Bellevue of honda the 3rd time to tell them.thr service manager of the shop got in the car with me and hears thr clicking ,but told me that it was normal for Hondas to click when wheel is turned to far to one side.i disagree with this,ive never heard of such a thing.their is a clear difference in a clicking to a binding noise in a axel.so I make another appointment but out of fear of being told same thing over and over I file a complaint with Honda corp usa ,to document that their is a issue with cv axels and if my warranty expires ,it's documented to get replaced, so I file a appointment for may 24 2024 to be taken in to Bellevue of honda, they want to keep it overnight not provide me with a rental for free,even though this whole thing is because they wouldn't fix the issue at hand to begin with,I had to cancel the appointment because of health issues with my daughter, I'm currently looking to make a appointment for may 31 now ,but problem is still I need to have a rental car provided.this is a huge inconvenience to me and my family and the axels should have been replaced in nov of 2023 when the problem first arouse.

  

  Business Response

  Date: 06/04/2024

  At the time that ****************** scheduled his appointment, we did not have authorization from American Honda to provide a complimentary rental car. All complimentary rental vehicles need to be approved by Honda corporate and the process takes a couple of days for approval. During the time from scheduling the appointment and the actual appointment date, Honda approved the complimentary rental vehicle. ****************** has already brought his vehicle in, it has been repaired, and he was provided a rental vehicle at no cost during the service. This case is resolved, 

  *********************

  General Manager

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 19, 2023 at 7 am for an appointment. I advised the advisor that the shock absorbers seem to need replacement. Advisor took the keys and told me to wait for update. 10 hours pass with no update just with the response to come back the next day as the car isn't available. I call multiple times the next day, the manager is busy each time is what the employee on the other side would respond. I had to go to work but I was left unable to get my car as no one knew it's status. 3pm finally came along and I had made another desperate call to get a hold of the manager and they had verbalized we may come finally pick it up. 2 days fully without vehicle and lost of money not being able to get to work. I arrive and told to go pay for the service, as I review the paperwork I learn there was no actual manual service done. I was being charged for an inspection that took two whole days (without my permission to hold my vehicle for this long) just to confirm the shockers were a problem. The problem I initially came in to have fixed. I request answer why the shockers weren't fixed and they said they didn't have the part and for me to retrieve my vehicle - I would have to agree and pay the charge of a service I never requested; an inspection NOT a shock absorbers change. Honda gave me a report from the inspection with a cost proposal of the labor and charges to fix the actual shock absorber issue that went above $3000 and fix the belt as it was worn out. I later go to tire shop apart from this experience to find out from the mechanics there that the shock absorbers were in perfect condition but the tires were bad.This Honda location held my vehicle for extended time without permission, charged me for a service I did not request, made me lose 2 days of work - money loss, and created a fraudulent claim that my shock absorbers needed to be changed ($3000+ fix)I want my refund back as the inspection they claimed to have done was proven fraudulent by another mechanic.

  

  Business Response

  Date: 01/12/2024

  After extensive research in our databases, we have no record of a sales or service transaction with this customer. We looked up customer name, phone number and email with no returned results. We would request further information from the customer in order to properly investigate.

  1) Could there be another name, phone number or email address associated with the Repair Order?

  2) What is the make, model and vin number of the vehicle?

  3) Did the customer talk to any Dealership staff about her concerns? ******* Advisor? ******* Manager?

  Please provide as much of the information requested as possible so we can properly investigate. 

  *********************

  General Manager

  ************

• Initial Complaint

  Date:10/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Honda HR-V from Honda of Bellevue on October 1st 2023 and the vehicle price was $29,480.00 with the total loan price of $35,540.97 which included tax of $3,464.97. They contacted me this week to come in and resign the contract due to some errors. When I arrived today (10-21-23) they showed me a piece of paper with red all over it stating the contract was sent back to them due to their failure to charge taxes. They said I needed to pay more to cover the taxes and made me feel I had no choice. I signed the new contract assuming they were being honest. When I got home I compared the two contracts and I did pay taxes the first time. What was different was they increased the price of the car from $29,480.00 to $31,434.00. I feel I was pressured into something fraudulent and am asking for the dealer to ********** the original contract and the original price.

  

  Business Response

  Date: 11/27/2023

  *********************** bought a **** Honda HRV from Bellevue Honda on October 1st, ****. The agreed to price for the vehicle was $29480 + 2 pre installed accessory items, 1) Forever Start and 2) RecovR. Our write up used in negotiation with ****************** clearly states these items and we have ********************** signature at the bottom of the page acknowledging the agreement to the negotiated transaction. While uploading the transaction to our system, there was an error where sales tax was not charged. Sales tax is stated on the write up form but did not get properly transferred to the final purchase order and finance contract. This was human error only, not an intent to mislead or deceive as evidence it was on the original form ****************** signed. 

  ****************** did purchase further protection items while in our **************** He purchased a Service Contract for $3951 + tax and GAP insurance for $895 + tax. Therefore, his total contract is higher than what was negotiated initially as these were items added after the vehicle price was negotiated. 

  In our review of this transaction (we review 100% of our transactions for accuracy), we did discover another error made by our staff. Our agreed to price for the vehicle was $31074 + tax/license, etc. We mistakenly charged ****************** $31434 + tax/license, etc. I have interviewed the Sales Manager and *************** Manager and have determined this was also caused by entry error. This error was discovered by our compliance department and we have already processed a refund $360 + tax = $397.44. I want to urge this would have happened even if ****************** did not file this complaint. 

  In presence of human error, I can see how ****************** could come to the conclusion that there are deeper issues regarding his transaction. However, evidence presented should exonerate Honda Auto Center of Bellevue from the accusation to mislead or deceive. We regret we made mistakes on ********************** transaction, that is not nor was our intention. 

  ********************* - General Manager

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/2022 I visited this business to have my car's transmission fluid changed. I paid over $350 for the job and the car was delivered to me after the job was supposedly completed. The moment I left the dealership's lot I could hear noises and cracking sounds coming from the front of the car; I immediately drove to the Acura dealership and paid $160 to have them check it out. It was discovered then that the transmission was broken and in need of an immediate replacement costing over $9000 in total. The Honda dealership was contacted and as the car was operating perfectly fine before they touched it. The Honda dealership claims after they reviewed the cameras that they never touched my car which is a complete lie! How could they have not touched my car that was at their service center for a job I paid for and it just happens to break by itself? This car is how I make my income and for the past 4 days it has been sitting at Acura's lot waiting for me to provide $9000 to fix the transmission. I demand that either Honda's dealership own up to their mistake and pay for the repairs or repair it themselves! I will file a complain with Honda's corporate office and small claims court as well if this goes no where.

  

  Business Response

  Date: 06/16/2022

  Mr. **** brought his 2016 Acura MDX to our dealership on 6/10/22 asking us to change his transmission fluid. here is what happened as described by my service manager, Robby ***;

  >>>>>>>>Here is the timeline and story of what happened to his car while it was here.
  
  ****** **** brought is car in for transmission fluid change. His car was checked in at 8:41am on June 10, 2022. His car was parked in service stall c17. At 8:41am, the technician pulls in the car into the shop, and into his service stall. Car never gets racked and put into the air. The technician requested parts to be billed to the repair order so he can do the work. The Parts counter person receives the request but notices the pricing is off since this car take a special type of transmission fluid. The Parts counter person calls and tells the Advisor that the price is wrong, and we need to let the customer know that it's going to cost more. The Advisor gets the OK from the customer but fails to let the technician know to proceed with the transmission fluid replacement. Some time goes by, and the technician never hears from the Advisor to proceed with the fluid change. Car sat in service stall. At 10:38am, the technician pulls the vehicle out of the shop, with no work performed, did not even drain the transmission fluid. Puts car in car wash. After car wash, the keys get back to the Advisor. The Advisor then lets the customer know that the car is done. The Service Advisor assumed the service was performed, without checking with the technician, because parts were billed out on the repair order, but the technician notes do say "CUSTOMER DECLINED SERVICE". Advisor proceeds and takes payment from ******, and customer leaves dealership.

  <<<<<<<<<<<<

  Mr **** then took his 2016 Acura to Acura of Bellevue since he hear noises. here is what happened at Acura of Bellevue;

  >>>>>>>>>>>>

  ****** **** took his car to Acura of Bellevue stating it was making noise. The Advisor over at Acura called me asking me what we had done to his car, because the customer was stating that we had just worked on it and now it’s making noise. After some investigation, I told him we had done nothing to his car. The Advisor at Acura had told me me that he and his technician put Mr.****s MDX in the air, and could tell that we did not perform the transmission fluid change. He said that if this fluid had been changed recently, some of the residual fluid would have been in the subframe area and it’s usually wet in that area. Also said that they showed Mr. **** this as well. The Acura Advisor and tech stated that it’d be very obvious if we had changed the transmission fluid prior to him bringing the car there but it was dry, which means we did not change the fluid. Here is the picture he sent me as well.

  <<<<<<<<<<<<

  We have spoken to Mr. **** about what happened at our dealership, and at Acura of Bellevue. Our company has refunded what he paid our company since we never did any work to his vehicle, as verified by video in our dealership, as well as feedback and pictures from Acura of Bellevue. we have invited Mr. **** to visit our dealership to review the video and look at the picture from Acura of Bellevue. he refused even if we were to pick him up and take him back to his home.

   

  My manager Robby *** and i spoke to Mr. **** on the phone and reviewed these events. his vehicle was brought to our dealership with 205,307 miles. it was brought in for a transmission fluid change, that is no coincidence. the evidence shows we did no work. yet he wants us to replace his transmission.

   

  our dealership admits our mistake about the communications. we are guilty of that. but we did not harm his transmission pulling it on and off our rack. the 205,307 miles of use is responsible for the condition of the transmission. i told Mr. **** that i would help him with his problem, and not just a nominal amount, as good will, based on our mistake and trying to help our customer. but we cannot accept responsibility for the $9000 transmission repair. he refused our offer of help and insisted on all or nothing.

  at this point we feel we have made a good faith effort to go above and beyond what is reasonable. we wish Mr. **** the best in the future. and we reserve the right to withdraw our offer to help.

  sincerely,

  Mike L******

  General Manager'

  Honda Auto Center of Bellevue

   

  Customer Answer

  Date: 06/16/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  The answer is full of contradictions. Mr. Mike L****** should not simplify their scam and turn it to simple miscommunication. it is clear fraud; without the car breakdown they will never admit it. Their mistake cannot be simply diluted and then amplify my car mileage as the cause of the damage, to get away from held accountable Things don’t measure this way! If they were refused the service, I would take it to elsewhere to do it, they mislead me and make me drive on despite the part need service.
  There is the term, “accumulated error” used in the preventive maintenance to avoid simple error developed to bigger damage. This is exactly what happened.  I took the care for a reason to prevent what happen. Misleading me by claiming doing the service is not a simple scam only, it makes me drive more on parts need service.
  That if we took their claim, they did not change the transmission fluid.  Acura, suspect they did change they might change the transfer fluid which is different.

  best

   

  
  
  Sincerely,
  
  ****** ****