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Business Profile

Property Management

American Property Management Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Property Management Inc has 22 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my husband moved out of our apartment on November 20th, and I was present for a move out inspection with a property management employee, as well as the maintenance manager that took place the next day (Nov 21st). My mother was present for this inspection as well. During said inspection, the property management employee and maintenance manager explained that the unit was exceptionally clean, with no damage to the walls, floors, appliances, etc. that they noted during the inspection. They also explained that their carpet cleaning vendor had visited the apartment the day we moved out (Nov 20th) and clearly stated that a basic carpet cleaning was all that would be necessary. It was also explained that the apartment would need a basic sanitizing (no more than 2 hours) as well as a required blind cleaning which was outlined in the lease. The property employee explained that she expected that we would likely get a small refund of our $500 deposit due to the cleanliness of the apartment upon move out, which she explained was uncommon. Over a month later I reached out to the property management company to inquire about our move out statement/refund to find out that they are charging us $1032.96 on top of the $500 security deposit. This charge includes a $400.08 bill for Steam Cleaning+Power Scrub+Urine Restoration+bond insert per vendor. None of said damage or necessary repairs were outlined during the move out inspection, as I took notes of every item the property employee explained, as well as signed an inspection report that stated the cleaning that she predicted would need to take place. None of which included a $400 steam clean. I also believe they are being dishonest about the amount of rent due that is remaining, as well as the amount being billed for utilities. I have already contacted legal representation as well as filed a complain to the ***

      Business Response

      Date: 01/17/2025

      Hello Ms ******************** you for chatting with me today regarding your move out balance. As we discussed, I will reach out to our utility bill back company to verify your utility charges. I will follow up with you on Tuesday in the afternoon to discuss what was determined. 

      I have also attached the quote we received regarding your carpet so you can review. If you have any questions regarding this quote we can discuss on our next call as well. 

       

      ***** ******
      Regional Manager
      American Property Management
      ********************************************************

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The garage I rent from American Property Management consistently floods every time it rains. Additionally, two other flooding incidents occurred this year (2024), one in May when a pipe burst in a unit above my garage causing water to pour through the ceiling resulting in $3.5k in damages. The second time in October when one of the ancient and neglected water heaters in my garage sprung a leak while I was on vacation. Hot water and steam caused an additional $15k in damages to property. The walls of the garage show signs of mold and mildew and the cement wall on the north side of the building has cracks allowing water to seep in. I'd addressed these issues with my landlord, but nothing has been done.

      Business Response

      Date: 12/31/2024

      Hello,

      We do not have an ********* ****** at our sites or at least in our records. There is another American Property Management, ************* ********, and ********* might be mistaken. Can we have more information on where she is renting her garage to figure out if this is one of our properties?

      Thanks!

    • Initial Complaint

      Date:09/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The apartment complex i live in as advertised as a gated community but the gates are completely broken, allowing transients to wander through the property, stealing and assaulting residents. They claim they can't fix it without the head company's permission but the company won't do anything. People are being attacked, it's right next to a playground.

      Business Response

      Date: 10/10/2024

      Hello, 

      We are sorry to hear this bad experience you are having with Columbia Trails. We take great pride and honor in making sure our community and residents are safe and secure. We are aware of this issue regarding the gates, and we have been working diligently on this for some time. We are closely with vendors to execute a full report on what it will take to repair and fix these issues. We hope to have these repairs completed soon and will be sending communication alerts out to all residents with status updates. As always. we encourage you to work with your Leasing Office on concerns and they will be happy to listen and assist anyway possible. 

      Sincerely, 

      Columbia Trails Management 

    • Initial Complaint

      Date:08/26/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my concerns regarding recent interactions with ******, the new office manager at Larc of Olympia. Over the past three weeks, I have made two attempts to speak with ****** regarding my mom and her disability who is legally blind. As her Power of Attorney, I am responsible for handling such matters on her behalf, particularly since she is unable to read or respond to mail herself.During my initial contact with ******, I was informed that she did not have any authorization to email me documents regarding moms rent increases or these matters. I explained that I was listed on the lease alongside my mother when she moved in 2015. ******, however, denied this and claimed that I was yelling at her, resulting in her ending the call abruptly.More recently, I called to discuss a self-certification form required for my mother. ****** informed me that only my mother could complete this form, despite her inability to read or write. She also refused to accept the documents via email. I subsequently printed, completed, and mailed the forms. I requested contact details for her manager and was provided with the number ************, I already had this phone number and they have been unresponsive for the past three weeks.I have been traveling and am not in ********** currently, however, I can do the things mom needs done via email, phone and her caregiver. Mom is concerned ****** is trying to evict her because she has a disability.Today, when I mentioned the possibility of filing a formal complaint if ****** did not review the signed documents from my mothers initial lease, ****** ended the call again, citing my mention of a complaint as a reason. This is the second time in three weeks that ****** has disconnected the call under similar circumstances.

      Business Response

      Date: 09/06/2024

      We had a very productive conversation with *****. We discussed the affordable rules with her, so all of her concerns were addressed to her satisfaction.

      Customer Answer

      Date: 09/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/11/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past 18 months I lived in this complex, was a quiet tenant, paid my rent on time, and had to terminate my lease early to relocate for a new job. I notified the complex three months in advance that I would be leaving giving them plenty of time to plan for the move out. I had to pay a ***** dollar penalty for breaking the year long lease. Though I was disappointed that they would not honor my longevity, and I was moving to be relocated, that was stated in the lease and I paid the fee.The ultimate frustration was the discussion about my security deposit. Throughout the process the management alluded to the fact that I "might" get some money back, that they would charge me to clean or replace the carpet, that there were cleaning and painting fees. I told them I lived in the apartment by myself, it was very clean, and I should not be held accountable for typical wear and tear. The day of move out I took extra time to clean and had the management perform a walk through. ***** stated, "Wow, this place is very clean! You wouldn't believe how we find some of these places." After, I was hopeful I would perhaps get some of my 400 dollar security deposit back, at minimum, not have to pay any money out of pocket.Not the case! I was charged for the months common utilities (fair), but was also charged ***** for drip pans (***** at ********* 5.60 for a lightbulb, 86 for paint, and most upsetting, 195 for a cleaning fee. I did not get any of my security deposit back and ended up having to PAY the complex ***** in fees for this work.I have read many reviews from tenants complaining about not getting their security deposit back. I didn't think it would happen to me because I kept that place spotless. This is poor practice and I now feel as if I was taken advantage of. They should just tell you upon moving in that there is a 400 dollar cleaning fee and we will take it all

    • Initial Complaint

      Date:03/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      600 dollars taken from my bank account without consent or permission, attempted to contact office several times at the Quarry with no response. Finally got through to assistant manager at the quarry ***********************************, highly unprofessional, "bitchy", and demeaning, especially to someone who has a full disability. Finally had to call yet again this week and got put through to the manager "****" who was nice and apologetic after all the miscommunication and unprofessionalism. After all of these experiences we will be filling formal complaints with the Quarry and American Property management after this mistreatment. We do not want to live here anymore and want our money refunded!Assistant Community Director American Property Management p: ************ e: *************** www.americanpropertymgmt.com

      Business Response

      Date: 03/26/2024

      ******,
      Thank you for reaching out to us regarding this situation. The $600 charge that came from your account was the holding deposit and other application fees for the unit you applied for.
      We do apologize for any confusion and will be issuing you a refund check to the address you confirmed in your voicemail. If you have any questions or concerns please dont hesitate to contact me directly.

      Thank you,
      ******** | APM
      ************

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I used to reside at The Quarry Apartments in ************* they are a newer building I think maybe 2 years old. When my partner and I applied for the apartment there was a $1000 security deposit which we had no problem paying.We moved out on Oct 31, 2023. We were send a billing statement that ironically ate up our whole security deposit. Now I totally understand if we would have left that place trashed and broken but it was normal wear and tear. I dont think we were fairly charged for the claims they made. I wouldnt be going out of my way to try and be refunded correctly if I didnt feel like this company was abusing the system they have in place and taking advantage of tenants. If I could get any assistance with this it would be appreciated. I have sent 3 emails with absolutely no response from the company.

      Business Response

      Date: 02/09/2024

      ******,
      Thank you for reaching out with your concerns regarding your deposit.
      After going back through your account statement it looks like we did refund you $24.31 of your deposit. Check number **** was sent out to you on 12/15/23 for this amount.
      The rest of your security deposit was used for the repair and cleaning of the unit. It looks like you also had a utility balance of $350.69 that the deposit was applied towards as well.
      If you have any further questions or concerns regarding this matter please dont hesitate to reach out to us at, ************. We would be happy to go over your Final Account Statement with you.

      Thank you,
      ******** | APM

      Customer Answer

      Date: 02/17/2024

      Hello-this issue still has not been resolved what other options do I have ? 

    • Initial Complaint

      Date:12/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/9/23 a 30 day notice was posted to my door with the option to remedy. Prior to turning in my past due fees, which were due by 11/12/23 I attempted to pay my rent for November, which had been charged to my resident account. This was before the grace ****** ends. ***************************** refused my rent checks and told me that the past due charges must be paid first. Theres no document stating that thats the policy, ****** just said that and expected me to take his word after he had already lied and been unprofessional toward me in the past. This caused me to get a late rent charge added to my resident account. I found this unacceptable and reached out to ******************* and ***************************** via email - ***************************** refused to provide me their desk phone numbers.None of my concerns have been taken seriously or remedied and I am left to deal with *****************************, who is clearly unprofessional, time and time again. I have not heard back from ******************************* or *******************. I want a document that proves to me that its policy for my rent to be refused. This practice seems extremely predatory and as a way to keep me behind in my rent payments. Like I said, I attempted to stay on track and caught up by attempting to pay my November rent on time and now I am stuck with a late fee anyway. This is interfering with my ability to pay my December rent. As of this date, my past due charges are paid and my November rent is paid. I would like to pay my December rent before the grace ****** ends as well but am having trouble doing so with this predatory $100 late fee on my account. I am seeking documentation of a policy that states that my rent must be refused. If this cannot be provided, I am seeking for the $100 late fee for the month of November to be removed from my resident account.

      Business Response

      Date: 12/04/2023

      ****,
      Thank you for reaching out regarding your concerns.
      We do apologize for any confusion.
      ******, our Area Manager for Columbia Trails, will be reaching out to you this afternoon to discuss your concerns and how payments will be applied.

      Please let us know if there is anything else we can assist you with.

      Thank you,
      ******** |APM
      ************

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my husband transferred to another unit in the same apartment complex (River Trail Apartments) on November 3rd, and we received our move-out statement about 3 weeks later. I strongly disagree with how much of our security deposit was kept. We were charged for standard protocol carpet and apartment cleaning when there was no damage left to the unit upon leaving, besides typical wear and tear, which tenants cannot be charged for. When going into the office on 11/27 to settle things, the employee was fairly dismissive and did not provide any sufficient reasoning or proof as to why they are legally allowed to keep the amount of the deposit they did, despite the worker saying to my face that me and my husband did not inflict any damage to the apartment aside from wear and tear. She wasnt even able to provide me an invoice or quote for one of the services that we were charged for. Immediately afterward, I sent a lengthy email outlining all the research I have done regarding tenant rights and the staff have decided to completely ignore my concerns. Multiple attempts to contact the apartment office as well as property management staff has been met with silence. This seems to be a commonly reoccurring incident, a quick look through ****** and website reviews shows that this property routinely keeps more of their tenants security deposits than they should be allowed.

      Business Response

      Date: 12/01/2023

      Thank you for your message. We take all complaints seriously and want to better understand your concerns. We have followed up with you today, December 1, 2023, and have set a time to talk today at roughly 3:30 PM. We hope to resolve this issue quickly.

      Thank you,

      The River Trail Team

      ************

      Customer Answer

      Date: 12/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** and I have been residents here for a year In LARC Apartments in **** ** and we recently applied to have a reserved parking space we filed for one In September and have not heard anything back, it is now November and almost the end of the year, **** has been having a a very hard time trying to find a space to park especially when we come form the store with loads of groceries we have to park very far and walk to be able to get a cart. We have been calling an emailing with no real response, we only get told they are waiting for a call back form the people that handle reserved parking spaces it has been two months today from when we first applied for it through his primary doctor. We have been trying to be very patient as we know things like this take time but we are receiving no updates. I myself am in online school for my masters degree and I am trying to do that while helping out my father he has fallen multiple times and I have been trying to help plus do ************* work. thier are cars that park here and stay for months taking up spaces that people can park in and he needs his own reserved space.

      Business Response

      Date: 11/16/2023

      *******,
      Thank you for reaching out. We apologize for how long it has taken to get approval on this parking spot for you. Our records show that we reached out on 11/14 to notify you of the approval and as of today 11/16 we have completed adding the parking space to your account. Please let us know if there is anything else we can assist with.

      Thank you,
      ******** | APM 

      Customer Answer

      Date: 11/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    American Property Management Inc is NOT a BBB Accredited Business.

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