Business ProfileforBurger Management Systems Washington Inc

So, on 11/9/23 I visited this location Wendys on ******************* E, and I had a horrible experience, one where many people handled my food without gloves and then reserved it to me. They made me wait 21 minutes before even asking if I needed help and to take more order, the quality of the food was terrible, so I emailed corporate to complain. The entire time I waited and watched, employees were touching items, rubbing hands on pants and shirt, touching register, then picking things up off ground, then not washing hands then handled my food without gloves because they improperly made it. They were rude to me the entire time. I didn't eat my food I was so disgusted, I just wanted to get out of there and leave after waiting forever and being treated like trash. Anyway, after the horrible experience I contacted Wendy's corporate who said they would go ahead and process a refund for me and asked for my information, I provided it to them. I have not received that refund and its now 11/29/23. The manager of the store emailed me instead of calling me saying I will get a refund, I followed up with that manager with two more emails with questions that were ignored, and still no refund. Here we are 3 weeks later with no resolution. The manager of the store also promised to remake the order on top of the refund when going in the store to do that I was denied. I have all the proof of this attached to this complaint. I have been promised a refund for my food that I didn't eat because I was grossed out and on top of that a remake, neither which I have received.