ComplaintsforRoadside Angel

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Monday, July 15, 2024, my husband and I requested service from Roadside Angel for a flat tire. We agreed to the price, $485, for a new tire and installation. The technician arrived around 9 PM to our apartments parking lot. He changed the tire, my husband was satisfied with his work. We went to bed. Around 3 AM on Tuesday, July 16, 2024, the new tire was flat. We filled it with air from our electric pumper, but it was quickly flat again. Around 3 PM that same day we called from the same number we originally requested service from and over and over got nobody on the phone. I called from my phone and immediately they answered. The man on the phone remembered who we were, but acted bothered by the situation. We asked them to come take a look, he said he would need to call the front office for permission and that he would get back to us. We waited, he never called back or showed up. On Friday, July 19, 2024, we took our car to a franchise tire shop where they told us that not only was the tire not able to be repaired, but that it was already patched improperly. We were forced to purchase another tire, but we do have the tire provided by Roadside Angel in our possession. I attempted to call Roadside Angel repeatedly this same day, but they would answer and hang up. Over and over. I could hear atmospheric noise and someone talking in the backgroundit was obvious it was intentional. We would like a full refund. We were more than willing to work it out with them had they corrected their work, but it seems they are not willing to compromise at any level.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I spoke with ****** with Roadside Angel and arranged for them to bring a replacement windshield for my 2019 ***** Fit and come to my location to install it at an agreed time. They requested and received a $250 deposit from me to a PayPay account labeled *************** LLC. They confirmed this was the correct PayPal account, stating We are Doing business as Roadside Angel. They did not come at the agreed time. I have not received any merchandise or services from them. When I asked the person on the phone on 4/23/24 for a refund of the deposit they said they would have to ask a supervisor or someone else about it. When I subsequently texted to request a refund, my request was not acknowledged. I then sent them a PayPal request on 4/29/24 to have them send $250 back to me, but that remains pending as of today (5/4/24).

  Business response

  05/22/2024

  The refund has been issued already. Thanks.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Alert! Alert! Alert! Do Not hire Angel Roadside service!!!If you see these numbers ***************** 823-2066, or **************...do not hire them. They will rip you off. if you see these names: Angel ********, the founder and technician of Roadside Angel , ***************************, the Regional Manager of Roadside Angel, and the Dispatcher ******, of Roadside Angel - Run, because they will rip you off.I wish I had read these reviews on Angel Roadside. I hired them on April 4th, 2024 to replace my driver side car window. Paid in cash-$450.00 dollars.Angel ********, the founder and technician comes out, he does not have the windowpane, someone delivers the window pane and that individual forgot to communicate with the warehouse to have the windowpane in a location to be picked up.April 5th, ******** comes out and does not have the correct window pane. He proceeds to tell me "He will leave the window installed until he can get the correct one and will be back the following day to install the correct one." Does not return the following day. I have to reach out to the dispatcher ****** who is not helpful at all and then there is the regional manager, ***************************. She informs me that they are working on finding my window pane but it has been a difficult process. I am finally told by ****** that they will reimbursed me my $450.00 dollars, but I will have to wait 5-7 business days. I asked the question " Why do I have to wait 5 to 7 business days to get reimbursed?" "It does not make any sense to me.Today, when I requested the address of Angel Roadside services, so that I could come have them remove their window and get my reimbursement-dispatcher ****** informs me that I have to go to *************, between 12pm and 1pm or ***********, after 7pm. When I pushed back on this Regional Manager *************************** sends this text to me:"Because I am becoming very irrational and inflexible in your acceptance of the refund and the return of the window.Because the nature of the business is a mobile service and you are demanding that you be served as soon as possible you were given the option to follow the technicians (*******, if the founder ******** is the technician that is coming out to service the job there is a good chance you have few technicians.) where they are working. (was he working in silver ****?) If you find it unacceptable to travel to where the technician is, there is nothing more we can do for you. From your actions and your threats you have forfeited your opportunity for the replacement and refund offered. No further action will commence on the part of Roadside Angel." *************************** Regional manager Roadside Angel, ******* Sincerely, *******************

  Business response

  05/10/2024

  Subject: Response to Complaint
  
  Dear Better Business Bureau,
  
  We are writing in response to the complaint filed by ******************* regarding our services. We regret the inconvenience experienced by ****************** and would like to provide a detailed account of our efforts to assist her.
  
  As a company specializing in emergency and mobile services, we strive to provide exceptional service to all our customers. ********************** case presented a unique challenge as her vehicle, a ******* Elantra, required glass from a different manufacturer than we typically deal with. Despite this, we made several attempts to source the glass for her vehicle.
  
  When we were unable to locate the exact glass, we offered ****************** a full refund, which she repeatedly declined. Our commitment to customer satisfaction led us to schedule multiple meetings with her to facilitate the refund process. However, ****************** did not agree to any of these meetings.
  
  Throughout our interactions, ****************** resorted to threats of leaving negative reviews and encouraging others to do the same. Despite these challenges, we remained dedicated to resolving the issue and provided her with multiple options for resolution.
  
  As evidence of our efforts, we are prepared to provide screenshots of our conversations with ******************, demonstrating our attempts to assist her.
  
  We take pride in our track record of serving over 5000 customers without incident. Our commitment to customer service is unwavering, and we remain dedicated to resolving this matter amicably.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  Angel ********

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