Business ProfileforInfiniti of Bellevue

We purchased our 2015 QX 80 Infiniti here. The car was serviced here, 9 years of customer loyalty.In 11/23, a tree fell and clipped the top, back corner of the car. No issues to drivability, no evidence inside the car. We waited 3 months for a collision shop to give us a repair quote.In 3/24 the quote for the panels to be repaired exceeded 70% of the estimated value. Insurance said the car would be financially totaled but otherwise insured- no physical damage to the car in the future would be covered. On 3/27/24 I took the car into the dealer. I explained what happened. We'd been driving the car just fine. We asked them to do a full review of all systems for peace of mind.On 3/28/24. I went to pick up the car. The car was given a clean write up with no issues with any systems.What happened next:1. On 3/28 the battery had to be jumpstarted for me to leave. The battery was 1.5 years old, installed by the dealer, with no issues prior. After jumpstarting the battery 9 times, we called - asserting that something must have happened while the car was in their care. With no concern, telling me the battery "was old" and that "batteries die", we brought the car in on 4/15. We had to BEG for service on a battery they signed off on in their initial review. Not to mention that they let us drive away with a battery that had just died. 2. On 4/19 I received this text from ******, Service Manager, "I was just notified...that there was some sort of accident or other issue that effected title on your car. That being said, moving forward there would not be any eligible repair for your car other than open recalls". The car they've serviced for 9 years, the systems they confirmed on 3/28 had no issues, they'll no longer cover in warranty. Most surprisingly, the reason I brought the car to them on 3/27 was now the reason they were saying, after a full clean review, no future warranty was allowed.This dealer doesn't care about their customers or doing the right thing.