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Business ProfileforBungie, Inc.
Video Game Dealers
Current Alerts For This Business
Pattern of Complaint:
On November 11, 2020, Better Business Bureau recognized a pattern of consumer complaints filed against Bungie, Inc. regarding customer service, products, and shipping/delivery issues. Consumers allege having difficulty reaching customer service and/or not receiving assistance when they do reach someone. In addition, consumers allege that the appeal process for a ban is unclear and that their statements are not being taken in consideration. Consumers claim that there are delays in items being shipped and/or delivered, and that they are receiving defective products.
On November 23, 2021, Bungie Inc. responded to BBB. Bungie, Inc. is working to eliminate the underlying pattern of complaints by accomplishing the following:
“With regard to the issue of the appeals process for receiving a ban, we do let players know that they may not receive a response, nor is there any guarantee that a ban or suspension will be overturned. We believe these, and other notices about the appeals process that can be found here: https://help.bungie.net/hc/en-us/articles/360049024492 are straightforward and clear. The appeals process is not an avenue for disputing the validity of detections, but rather for providing users the means to demonstrate that the infraction was a result of in-game functionality. Due to the nature of most incidents that lead to an account restriction, in the majority of cases, we are not willing to divulge the specifics of what the incident was or how we detected it, as this information can be used to circumvent detections in the future. This is a necessary step to ensure the continued security and enjoyment of the game.
Regarding orders placed with the Bungie Store, we are acutely aware that we have not been meeting either our customers’ or our own standards and are taking several steps to address the issues. Unfortunately, both a transition to a new platform and the effects of the global supply chain shortages have been greatly delaying the responses to customer concerns beyond what we deemed acceptable. Our store team recently developed a new strategy to speed up response times, including hiring additional staff, to ensure that we meet both our customer’s expectations and ours. We have also reached out to the Destiny community (such as tweets like the following: https://twitter.com/BungieStore/status/1461790204574978061?s=20 to provide them with a better idea as to when to expect certain high demand items, given current supply chain restraints. We are confident that these steps will both help set expectations on when customers will receive their purchases and provide more prompt feedback to any customer concerns.”
At-a-glance
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Business Details
- Location of This Business
- 555 106th Ave NE Ste 207, Bellevue, WA 98004-5088
- BBB File Opened:
- 8/11/2009
- Years in Business:
- 33
- Business Started:
- 1/1/1991
- Business Started Locally:
- 1/1/1991
- Business Incorporated:
- 1/14/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Chris Butcher, Secretary
- Mr. Pete Parsons, CEO
- Ms. Marjorie Martin, Paralegal
- Ms. Danielle Porter, Member
- Mr. Luis Villegas, Member
- Mr. Ondraus Jenkins, Member
- Mr. Christopher Barrett, Member
- Contact Information
Principal
- Mr. Chris Butcher, Secretary
- Ms. Marjorie Martin, Paralegal
- Ms. Danielle Porter, Member
- Mr. Luis Villegas, Member
- Mr. Ondraus Jenkins, Member
- Mr. Christopher Barrett, Member
Customer Contact
- Mr. Pete Parsons, CEO
- Ms. Marjorie Martin, Paralegal
Customer Complaints
185 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was banned from the game even though I didn't use any hacks. I submitted an appeal explaining that my stats have been normal and unchanged for 9 years. I have been playing the game since it came out sent them photos and even tried to send them videos of my gameplay on the same day I got banned in the starting menu I got banned, but I didn't receive a reply for 3 months. Recently, I found out that one of the guys in the ************* was cheating. Consequently, every account that was logged into his PC was banned, and my account was one of them.
Customer Reviews
21 Customer Reviews
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Most Recent Customer Review
David D
1 star
06/12/2024
Absolutely egregious customer service.I have been a loyal customer of ******************** ever since the release of their Halo and Destiny franchises. Recently with the release of their Destiny 2 DLC, The Final Shape, I was rendered unable to play the game I paid hundreds of dollars on over the course of ten years by a problem known to Bungie as it was in the patch notes for that release.When I attempted to find help on Bungie's so-called "Help" forum, I was met by indifference and an insult to my intelligence. When I tried to seek restitution for this aggravation I was banned outright from their forum.I have made every attempt to resolve this issue and have been either ignored or outright silenced.I have attempted to contact them via various means and have not succeeded.Quite frankly, this level of customer "service" should be illegal but they are allowed to operate like this with impunity.
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