Business ProfileforVirtuDesk Inc

Im a ***************** ecosystem agent who hired this service to do some *** work. As far as ***, this has been a subpar experience and I have been misled TWICE by their management on the contract terms. I asked the original consultation person ********************* specifically about their early termination fee and he told me that if I was unhappy with the service they dont actually charge the termination fee. When I decided I didnt want the service anymore because it wasnt working out for me and the *** (who was as sweet possible) but had no experience in actually being an *** and was not actually trained in ***************** scripts as his resume said, they wouldnt honor that nor would they give me a copy of the phone recordings, they just said they listened to them on their own. I then asked when my contract would end and they replied and said April 12th. I confirmed this twice and then confirmed it again on the morning of April 16th where I have written proof 3 times that I was told my contract would end April 12th well turns out the account manager miscalculated and my contract now ends may 24th?! But they are choosing to still charge me until may 24. It is sad to have been misled twice even if the account manager made a mistake by miscalculating the date it should have never been miscalculated 3 times nor confirmed until after said termination date was supposedly to take place. This is someone elses money, time, and budget that they are messing with. The resolution I would like to see would be to be let out of the contract without a penalty and being finished with it as they stated I would be.