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Business Profile

Aromatherapy

Bramble Berry Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website claims to have *********** Sheet (SDS) available for products under each product's respective specifications tab. Upon examination, only some data fields from each product's SDS are visible, but other information is not. What is displayed is not a complete *********** Sheet.

    Business Response

    Date: 01/31/2025

    Hi ******, we're sorry that you're not seeing the *** you need. Please email ******************************* and let us know which *** you need and we'd be happy to either provide it, or explain why it isn't necessary (in the case of GRAS (generally regarded as safe) items. Thanks! 

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22883097

    I am rejecting this response because:

    Why contact by email if you are already displaying some of the *** information publicly on the website?

    Your website specifically states the country of origin for some products (such as silicone molds and fragrance oils), but the oils used as bulk ingredients for soap making (such as olive oil, coconut oil, etc.) are missing the country of origin. Why only list the country of origin for some products but not others that will be used for soap that will contact human skin?

  • Initial Complaint

    Date:08/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've repeated asked to be unsubscribed from their harassing levels of marketing emails. They send up to 2-3 emails every single day. They do not go a day without marketing and they won't unsubscribe me. I've asked them in email and unsubscribed. They keep getting more and more aggressive. Sadly more and more companies are beginning to get this aggressive and there is nothing you can do to stop unless you complain formally.

    Business Response

    Date: 09/05/2023

    HI AJ, I'm sorry it's been difficult to unsubscribe from our marketing emails.  I've gone into the system and made sure that you are no longer subscribed to our mailings.  Please note this may take a few days.  If you're still seeing emails by the end of the week, please email ******************************* so that we can look into it further.  Thank you and again, please accept our apologies. 

    Customer Answer

    Date: 09/05/2023

     
    Complaint: 20524546

    Thank you so much. I do want to add that in no way should anyone have to recieve excessive amrketing emails to the tune of twice per day and continue to get them after asking to be unsubscribed and then unsubscribing. The aggresiveness of these marketing emails is too extreme. Its not the type of business I want to continue to work with. Thank you.

    Sincerely,

    ***********

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on February 11, 2023 (Order# ********) . The items arrived February 20th, but the one item that was supposed to be 12 molds of 2 pieces was only delivered as 1 mold of 2 pieces. I've emailed support and made multiple calls. I've left a voice mail, and haven't heard back. It's been 3 days since receiving the item, and no communication despite multiple attempts. I would like to receive the items that I've paid for. I'm not sure I can recommend Brambleberry anymore. I'm used to their slow shipping times, but the lack of communication is what's unsettling. They're able to take your money no problem, but can't take a moment to resolve an issue in a timely manner. Despite the lack of communication on my issue, they've managed to keep sending promotional and advertising emails just fine.

    Business Response

    Date: 02/23/2023

    Hi ******, I'm glad you were able to talk to one of our reps to get this rectified. Thanks! 

  • Initial Complaint

    Date:11/11/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Part of my order was cancelled but they sent a tracking number for it. I did not receive anything saying it was cancelled. If I would have known on Monday, 11/7/22 I could have ordered from somewhere else to still get it in time for an upcoming craft show next weekend. I got the refund today, they only sent the cost of the bottles, not the extra amount I had to pay to have this to be shipped (shipping calculated by size/weight). Why would they send tracking info for something they dont have? It made me think it was actually coming. I could have ordered from somewhere else to have it come on time if I would have known on Monday 11/7/22.

    Business Response

    Date: 12/06/2022

    Hi *****, It looks like you've been given a not only a refund for the product we were out of stock on, plus the shipping on the whole order so that the other received items shipped for free. I'm glad that both ***** and ****** could help you! 

     

    Thanks! 

Bramble Berry Inc is NOT a BBB Accredited Business.

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