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Business Profile

Warranty Plans

Warranty Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1.Tells me my **** purchased is not in working order.-submitted picture of it in working order.-Passed all warrantylife App tests.2. Tells me breaking my item just after purchasing the warranty is void. No where in warranty terms is there a waiting period to use warranty.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase coverage through warranty life. On 6/12/24, I placed a claim because the back of my phone is cracked and broken. I provided a photo of the damage. But they are demanding that I provide a photo that is not a screen shot of the **** number on the front and now that I requested that it be escalated because I do not have a second device to do this, they have made an even more demanding request of a video. I have asked if they wanted to provide a phone repairs place locally that they use. I would gladly go to. But I am not paying for someone to help and it cant be repaired until approved. So I am not going to some random person where to ask for help for free. They would need to provide a location of an approved vendor they use. Also, in addition when I signed up for the policy and was provided the terms and conditions. These requirements were not included in the terms and conditions. The terms and conditions is a contract between two parties about what is expected and your rights. This was not included. Making me aware of a requirement after the fact is not acting in good faith. I do not have family or friends to ask. It is just me. When I signed up for the policy, this was also not required. I was able to easily get the policy with lout two devices. The same should stand when making a claim. Thank you.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16th I purchased a Liquid Defense+ with **** Screen Repair Guarantee for $60 at **** authorized dealer in ********* **, the employee applied the glass screen on the phone, the phone had just came out of the box and was NOT cracked. Details Strengthen your screen with Liquid Defense+. It applies in seconds and hardens to form protection that preserves the beautiful look of your screen. The **** box and website state:Liquid Defense+ with Screen Repair Guarantee provides a one-time screen repair up to $250 if your phone screen happens to get damaged with the screen protector on your device. The plan is valid for up to one year from the date of purchase per device.Strengthen Your Screen: Liquid Defense+ uses nano technology to fill in micro valleys in your screens surface on the microscopic level. It has a 9H hardness rating and reduces abrasions and scratches up to 40% better than an unprotected screen.*Smooth, Glossy Surface: Liquid Defense+ has a smooth, glossy surface, so it preserves the look and feel of your device screen.Easy Application: Liquid Defense+ wipes on in seconds and hardens to make your screen more resistant to abrasions and scratches.I did all of the required steps, my phone fell and the screen cracked and now I got an email from **** stating that they will not be sending me the $250 dollars, they promise they will pay if the screen cracks while being protected by **** liquid defense +. I need **** back up their promises and send me my $250 dollars because that is what the guarantee promises.

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a warranty play in December 6 2022 and it is good for a year when I brought my phone through gazelle who uses warranty life as their warranty company. I recently on October 29 2023 reached out to warranty life about my phone having a cracked screen the phone was stolen. Two days after I put in that clean the phone was sold to a gazelle box called the Eco ATM, where they recycle phones gazelle head got the phone back because gazelle owns the Eco ATMs. I reached out to gazelle and they found the phone in their warehouse. I had to do a police report once gazelle received the police report they had mailed the phone back when I reached out to ******** about the phone being stolen and how I needed it back promptly because I put a claim in with warranty life they said that it would still be covered because it was in their warehouse. I reached out to warranty life via email phone calls. The companies phone does not allow you to reach a representative so after doing another claim online, they respect out to me and said that my claim is no longer covered but my phone is covered in till December 6 2023 and Im having a hard time getting them to cover the cost of the cracked screen. I feel like this is a scam and theres no way of getting a hold of a live representative if someone could please help me out because this is wrong.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Key Liquid Screen protector for my phone, and it came with a 1 year $200 Glass breakage warranty from Warranty Life. I jumped through all of the hoops in the registration and tests, and had a confirmed warranty certificate. 7 months later when I try to file a claim, and they refuse to pay and say they no longer sell the coverage I have. Despite they do not sell it now, they did then, and they issued a warranty certificate back in January. They will not honor it. Resolution to eliminate complaint would be to honor their legal contracted warranty and pay the damage they committed to.

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty with the company for an ice maker. They are refusing to honor that the warranty is even valid.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a phone from Gazelle with a warranty that was from Warranty Life. I followed all the steps required, sent in the required documents and pictures and sent my phone into them. I can see where they signed and received my phone. I was told once everything was filled out to expect payment within 2 business days as long as they had my PayaPal information. I've yet to see my refund and they will not answer any of my emails. They have stopped responding since they have received my cell phone.

    Customer Answer

    Date: 01/10/2023

    Hello,

    I am contacting you regarding my case. I wanted to let you know that WarrantyLife did finally respond to my emails and refunded my money. I am satisfied with the outcome of this. Im sorry it got to this point, but we were in need of this money to replace my daughters phone and they were not responding to me. I realize this complaint can not be deleted and Im sorry for that, since they did follow through. I just wanted to make sure this was noted that they did in fact make good on the warranty.

    Sent from my iPhone

  • Initial Complaint

    Date:06/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $55 for service but was never sent the warranty life details of their service. They never said it expired until I filed this claim. If I had known this I would not have bought their insurance I would have bought real insurance and paid monthly.They promised to ship warranty after the phone shipped but I never received anything. I filled a claim and they said it was expired.

Warranty Life is NOT a BBB Accredited Business.

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