Business ProfileforCoastal.com

I purchased glasses in February and loved them, but needed a different filter. They were helpful and replaced them. Customer service created an order and I paid for it. But the arm for these broke very soon afterwards. I went to find a replacement to purchase or through warranty, and found the company had completely changed names. I had to make a new account and contact my optometrist to get my prescription again. I could no longer find my order numbers in my account. My glasses are also no longer available. I was referred to an email for warranty assistance and supplied the information and order number based on my emails. I was informed that the order number was incomplete, though it was exactly what was in my email confirmation. When I replied back with screenshots of this order, and the order that it was a replacement of, I was told to call a number. Ive called this number over 20x but it just beeps or says it could not be connected. When I emailed and let them know that I couldnt connect, they told me to try on several different days and times. Weve been customers since 2012. Id really just like to use the warranty, or some sort of replacement, and some communication from the company about hours of operation and transparency about this change in companies and my accounts.