Business ProfileforKeepsakeMom Creations USA Inc

For Christmas 2023 my husband purchased me some breastmilk jewelry mid December. They send you a collection kit and you mail it back. I mailed my kit and they told me it was not received for about 2 weeks. They report it was received on February 2nd 2024. They started the process by saying it would *********** weeks. Ok sounds fair. Six weeks pass then we email them and they stated in an automatic response email "With rings, our processing time is up to 12 weeks from the date we received your breast milk. We are dependent on 3rd-party suppliers for the ring setting itself, which we custom order individually. We only make and set the breastmilk stones". I ordered 2 rings. I did not have any extra add ons like hair, placenta etc. They note that things take even longer when those items are added. We are now in May. By my count we are at 18 weeks and still no rings. We have reached out again with no reply other than the same automatic response. When we did hear back from a human it was very generic and at the ***************************************************** production. If they had back order on ring settings, I could understand that. Maybe understaffed. I could also understand that. They lost my sample. Ask for new one? The auto response tells me I am not the only one with a problem in delay. I just want my rings. At this point, I wonder if the rings would even be made from my milk product. It's long since expired. However, I don't really know the process. We paid about $140 if I can recall correctly. I can forward and share emails sent to and from the company if need be. They are all over ********* Etsy, first on internet search. Yet they are so unprofessional.