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Business Profile

Dentist

Bonney Lake Family Dental Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for help to get my money back that I paid the business and then they were reimbursed by my insurance company. I received notification that the business named was paid for claims back in October 2024 that they submitted to my insurance company that I had already paid to them. I've been talking to a **** since January 2025 about them reimbursing me the money they're holding. I keep getting the run around with excuses even though **** admitted to having a credit on my account and also my husband's account under **** ****. Last conversation took place on February 7, 2025. **** said they were issuing the refund for me for $163.00 and the refund for my husband, **** **** for $295.10 and I would have my money in 2 weeks. I'll be four weeks in two days. I feel I'm not getting any results from them. Can you please help me get my money that they're holding.

    Customer Answer

    Date: 03/28/2025

    I wanted to let you know that my complaint to Bonney Lake family Dental has been resolved. They finally refunded our money they've had since November 2024. 

    Thank you for all your help.

    Business Response

    Date: 03/28/2025

    Thank you for bringing this to our attention. We’ve been working with ****** regarding her refund for the past several weeks as it goes through the accounting process. We have received confirmation that she has received both her refund check and *******. So, this issue has been resolved.

Bonney Lake Family Dental Care is NOT a BBB Accredited Business.

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