Business ProfileforTeeter

Teeter falsely advertises the performance of the machine I purchased. I bought it and then was unable to use it due to illness. When I was able to use it at first - a piece broke. They replaced that - required the machine be taken totally apart to replace it. Had to pay to have that done. Then I had heart surgery - after which I tried to use it again to no avail. The resistance simply does not work. No matter which number you turn the dial to, the resistance stays the same. They advertise - 13-LEVEL MAGNETIC RESISTANCE. That is untrue. There is NO resistance. I have contacted Teeter several times. Their response was it had to be returned in 90 days if I wanted a refund. Their propaganda says you can return it in 90 days if you don't like it. It says nothing about returning it because it is defective. I have a two year warranty on this machine (still in effect) and they will do nothing - regardless of what you tell them. When I complained about the resistance I was told they had sent a replacement. I guess they thought that settled it. They did send it but that doesn't work either. I also complained about the location of the seat. No response to that. So basically they said there was nothing they could do. I am not in a financial position to throw away $936 plus. They either have to fix it or refund my money. Right now it is worthless. When I told the nurses at cardiac rehab I had bought this machine, they just stared at me as if I had bought a useless piece of junk. They were right. I read the other complaints against this company. All basically said the same thing. How can a company advertise the benefits of a machine and of their excellent customer service when it is a complete lie? This is fraud. Teeter should be brought up on charges. I want this resolved one way or another as stated above. Prefer the refund so I can buy a machine that works as advertised - a NuStep works - a FreeStep does not.