Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from Evergreen Professionals Recoveries. when I answered the phone They said it was regarding Radiology at **********. I said I never got a bill from ********** and to send me a bill in the mail. I received the **** ***** 13 2025 from Evergreen Professional Recoveries. I I called Holy Cross 3/26/25 nothing is outstanding. Then I called Radia ****************************** which my "bill" from *** said is the Client. They cant find anything outstanding.I want to p[ay anything I am owed but just paying a company because they say I owe money with out any proof is dangerous in this day and age. Can you please help?

  Business Response

  Date: 04/04/2025

  Thank you for the opportunity to review the complaint filed with your office.

  After investigating the allegations with our client they verified they'd not been contacted by the consumer.  They further verified that the balance remains outstanding and correct.

  A statement is being mailed to the consumers attention for review.  Upon receipt we invite the consumer to call our office to resolve the matter.

   

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23119532
  I am happy to pay if you give me the a phone number for the Client so I can confirm the charge. On the Statement you sent, EPR states the client was **********************...there is not phone number on their site and their site also says they are Centers for ******** and ******** which I don't use....in short it looks very suspicious I called Holy Cross (where your agent said I incurred the the costs). They said I didn't owe them anything and gave me a number to call for Radia (maybe it wasn't Radia not sure). They said I didn't own them anything. So many articles say to NOT give a collection agency you Credit card number unless you get the charges verified by the Client. That is all I am trying to do.

  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/18/2025

  In the first communication with the BBB the consumer stated they had already spoken with our client so they should already have the number of ************.  In this new comment by the consumer they reference ***********************  We are not aware of that company nor what it has to do with the account but the proof sent references Radia California Radiology Medical Group.  Our records indicate that the consumer called our office on 4/17/25 and resolved this matter.  If anything further is needed please advise.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a robocall from a different number every single day claiming to be from this business. If I do not answer, they leave a robo-voicemail every time. It is a slightly different number every time so I can't block them to prevent them from calling. I do not *** any debt to anyone.

  Business Response

  Date: 03/26/2025

  Hello.

  Thank you for the opportunity to respond to the complaint received by the BBB.  As requested by the consumer, we have marked the number as do not call and added it to our list.

  The information provided by the consumer matches that of what was provided by our client regarding the account assigned.  Should the consumer want to discuss this matter we invite them to call or email us at a time that is convenient for them.

  Thank you.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving spam calls from this number daily even though I do not have any debt in collections. I just checked my credit report today 3/17/2025 and confirmed there is nothing in collections. I'd like them to stop calling me immediately. This company is illegitimate and predatory.

  Business Response

  Date: 03/18/2025

  Thank you for the opportunity to respond to this complaint.

  While the consumer feels we are not a legitimate company possibly in part to the fact the account sent by the creditor isn't reported to their credit.  The type of account that was sent to us can't be reported to the credit bureaus per the law.  Therefore the methods of communication via mail and phone are our only recourse unless the consumer would like to communicate via email.  We have marked the number as a do not call.  We would encourage the consumer to contact our office regarding the account or, respond advising they would like information about the account by email.

   

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me and texting me multiple times a week, leaving messages saying I need to return their calls. It's a debt collections company and I know that I don't have any outstanding debts. I have blocked phone numbers the company calls from, but they keep calling back from different numbers. I'm shocked that this scammy company has a "B" rating. The Better Business Bureau needs to do a better job of rating this firm. I would like Evergreen Professional Recoveries to put me on a do-not-call list and never bother me again.

  Business Response

  Date: 03/17/2025

  As requested, we have marked the number as "do not call".

  Thank you for the opportunity to respond to the consumers complaint.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting daily robo calls from someone claiming to be this agency. I have gone through my entire credit history and have no balances. Please stop.

  Business Response

  Date: 03/12/2025

  We have removed the number from our system.  If the consumer would like to call our office to discuss the assigned account they can reach us at ************** option 2.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I received phone calls from Evergreen Professional for several times past few months, and asked me to back them back. I realized that this is a debt collection company after doing a research. However, I don't own any money to any organization. I don't understand why they keep calling me, I feel this is a harassment. Therefore, I request Evergreen Professional to stop contacting me.

  Business Response

  Date: 03/03/2025

  As requested through the BBB, we have marked the phone number associated with the account as a do not call.

  Should the consumer like to resolve the matter they are free to call our office at ************** option 2.

   

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wont stop being spammed from multiple numbers daily, I have nothing in collections. Please stop.

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to respond to the complaint filed with your office. The information provided by the consumer matches what was provided by our client, however, we have marked the phone number as 'do not call'.

   

   

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving daily spam calls from a robocaller claiming to be this agency. I have gone through all credit agencies and all past accounts and verified that I have no debts that they could be trying to reach me on. In fact I have no outstanding balances and have never been admitted to a hospital. All drs and dentists confirm I have no outstanding balances. Please stop calling me.

  Business Response

  Date: 02/26/2025

  Thank you for the opportunity to respond to this complaint.

  The provided name and number match our client's records.  While we can't share specific details, we will mark the account as 'do not call'.  A notice was previously mailed but without address verification from the consumer (incomplete information was provided by the consumer to the BBB) we will send another notice to the address on file.  

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency called and shared with me that I had an outstanding amount at a medical facility for $35.00. I promptly paid the medical facility. That was 4 weeks ago. The agency continues to call me daily. Their instructions were if I pay the facility directly to let them know, which I did. They have continued to call me daily since that to the point of harassment. I could be sympathetic to them trying to do their job if the amount was still outstanding, in this case it's been paid in full, and they continue to harass me. I ask that they stop calling me immediately and do their job by connecting with their end customer to verify my payment.

  Business Response

  Date: 03/03/2025

  On 02/04/25, we had a phone conversation with ********* regarding this account at which time he indicated that he would contact the provider directly and get this resolved and would call back with a confirmation number.  Unfortunately, we never received a call back or any type of response.
  
  On 02/19/25, we were able to confirm Mr. ******* payment with our client which was made on 02/13/25.  As a result, we have closed this file from our office without any negative impact.  We hope that this serves to clarify the issue raised and apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22961813
  
  I am rejecting this response because:   The person that called me was rude and inconsiderate.  I attempted to explain that the payment had been made, but they caught me off and told me to call back when I wanted to cooperate with their questions.   If the person had simply listened, I would have been able to tell them the payment had been made, and they could have saved everyone a lot of time.  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding a collection agencys attempt to impose an additional 25% "collection fee" on a debt for past-due tuition from **************************** on behalf of my wife, ****. This fee does not appear to fall under reasonable costs such as attorney fees or court costs, and the agency, Evergreen (specifically the Manager/Owner ******* has refused to provide a copy of the original contract despite my repeated requests. The lack of transparency and failure to provide documentation raises concerns about the legitimacy of this charge. Without the original contract to demonstrate that we agreed to such a fee, I believe this charge is unwarranted, unlawful, and potentially in violation of consumer protection laws, as it is applied on top of the principal and interest due.

  Business Response

  Date: 02/07/2025

  Thank you for opportunity to respond to the complaint.  On December 27, 2024 information regarding the account had been mailed to the consumers attention per their requestion.  While our Manager made every effort to explain the account and the *** (Revised Code of Washington) which the school/technical college operates under, the consumer remained unsatisfied. 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22850214
  
  I am rejecting this response because:

  I have not received proof that a 25% collection fee was agreed to via a signed contract from *****************************

  You cannot simply make up fees, therefore i am still requesting the contract where it states that that the owner of the debt agrees to a 25% fee if the balance is sent to collections.

  Additionally, the online payment portal is not available for an online payment and i fear this has been done in retaliation (see attached screenshots).

  
  Sincerely,
  
  *********** ****

  Business Response

  Date: 03/03/2025

  In response to the additional feedback from the consumer, the fee follows the *** per the State of Washington which the school follows.

  The inability to access the account online was due to the internal procedures being followed regarding the dispute and complaint.  Once the consumer contacted our office advising the desire to pay online we were able to change that status so that he could do so.  The account is no longer outstanding and closed with our office.