ComplaintsforI Q Data International Inc

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Dear ***/*****,I am writing to formally lodge a complaint against IQ Data International, located at P.O. ****************************** concerning an erroneous and unjust collection account reported under my name. In June 2023, I discovered that IQ Data International has reported a collection account on my credit report with the credit bureaus. This collection account is identified by the account number [account number]. I believe this account has been reported in error for the following reasons:Despite my written requests for validation of this debt on May 10 2023, February 24, 2024 and May 4 2024 and IQ Data International has failed to provide adequate documentation proving that this debt is valid and belongs to me. According to the Fair Debt Collection Practices Act (FDCPA), I am entitled to verification of the debt, which has not been fulfilled. I have formally disputed this debt in writing on multiple occasions May 10 2023, February 24 2024 and May 4 2024, yet the collection agency has continued its collection activities without providing the requested validation or ceasing their efforts. This is a direct violation of the FDCPA.I kindly request the Better Business Bureau to investigate this matter thoroughly and mediate a resolution. Specifically, I seek the following remedies:- Immediate removal of the erroneous collection account from my credit report.- A formal apology from IQ Data International for the distress and inconvenience caused.- Assurance that this issue will not reoccur and that my account will be handled with the utmost care and compliance with all relevant laws.I appreciate your prompt attention to this matter. Attached are copies of my correspondence with IQ Data International.Thank you for your assistance.Sincerely,****************** Attachments: Copies of correspondence/ dispute letters.

  Customer response

  06/15/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here:*******************;Date:  06/15/2024
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 05/10/2023, 02/24/2024, and 05/04/2024 by  Select one -> Email, Phone, Mail, or Other (Please specify) Mail
    
    
  • The reason why I believe the alleged debt is NOT valid is:__I have not received documents such as the original signed contract by me from the original creditor nor I have received any communication back from this company._______________________________________________________________________________________________
    
    
  • The account number:_0008905628____________________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Business response

  06/27/2024

  Hello,

  Please accept IQ Data Internationals attached response to **************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  07/08/2024

  Ive attached the authorization form.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with Avenue 64. I do not have a contract with IQ Data International. They did not provide me with the original contract as requested.

  Customer response

  06/13/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here: Briyanah Burrows Date: 06/13/2024
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 06/11/24 and 6/13/24 by Phone and email
    
    
  • The reason why I believe the alleged debt is NOT valid is: I am not liable for this debt with Avenue 64 MO. I do not have a contract with IQ Data International, they refused to provide me with the original contract as I requested.
    
    
  • The account number: ********************** refused to provide me with any information and told me to get an attorney.

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Business response

  06/27/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************' complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  07/01/2024

  Please see attached, and use this form for the additional information needed for my case. The original was missing my name. 

   

  Thank you,

  Briyanah Burrows 

  Customer response

  07/01/2024

  Please see attached authorization 

  Business response

  07/11/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************' complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  07/15/2024

   
  Complaint: 21843703
  
  I am rejecting this response because:

  I am not legally obligated to pay I Q International Data. I do not have a contract with I Q International data stating otherwise. I demand to have this removed from my credit report. I Q International Data has not provided me with an original contract I have with them. 

  
  
  Sincerely,
  
  Briyanah *******

• Initial Complaint

  06/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****************. I do not have a contract with IQ Data International. They did not provide me with the original contract as requested.

  Customer response

  06/07/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here:___________Tineka Hicks________________________   Date:  06/07/2024____
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 2__/_09_/__2024__ by  Select one -> Email, Phone, Mail, or Other (Please specify)_____mail____________
    
    
  • The reason why I believe the alleged debt is NOT valid is:__I have no contract with IQ DATA International I have no knowledge of this account and or its validity._______________________________________________________________________________________________
    
    
  • The account number:_______IQDOSWxxxxxxxxxxx______________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Business response

  06/21/2024

  Hello,

  Please accept IQ Data Internationals attached response to **************' complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: Complaint Against *********************** Name] for Violation of Privacy under 15 U.S.C. 1692c(a)(1)Dear Better Business Bureau,I am writing to file a formal complaint against IQ Data International, **** located at ************************************************* for violating my privacy rights under the Fair Debt Collection Practices Act (FDCPA), specifically 15 U.S.C. 1692c(a)(1).On May 31, 2024, ********* from IQ Data International, *** contacted members of my family, including ******************************** and *****************************, in an attempt to collect a debt that I allegedly owe. This contact was made without my consent and disclosed personal information about my debt, which is a clear violation of the FDCPA's privacy provisions.According to 15 U.S.C. 1692c(a)(1), a debt collector is prohibited from communicating with a consumer in connection with the collection of any debt at any unusual time or place or a time or place known or which should be known to be inconvenient to the consumer. Additionally, 15 U.S.C. 1692c(b) restricts communication with third parties regarding the consumer's debt, except under very specific circumstances, none of which apply in this situation.The actions of IQ Data International, *** have caused me considerable distress and have invaded my privacy. I request that the BBB take immediate action to address this violation. I seek the following resolution:Assurance that IQ Data International, **** will cease contacting my family members and any other third parties regarding my debt.Ensure that all future communications regarding my debt be directed solely to me and not to any third parties.Removal of any negative information related to this debt from my credit report.Thank you for your prompt attention to this matter. I look forward to your assistance in resolving this issue.Sincerely,****************

  Customer response

  06/03/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here:_________Tracy Small__________________________   Date:  _6_/_3_/__2024__
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on _5_/_31_/__2024__ by  Select one -> Email, {Phone}, Mail, or Other (Please specify)_________________
    
    
  • The reason why I believe the alleged debt is NOT valid is:_______Never had a contract with them___________________________________________________________________________________________
    
    
  • The account number:_____________________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Business response

  06/17/2024

  Hello,

  Please accept IQ Data Internationals attached response to Ms. ******* complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I utilized Flex Deposit to pay my deposit when moving in to the ******** Apartments in June of 2022. I can't remember the exact amount for the deposit and I haven't been able to get a hold of anyone at Flex Deposit On January 19th we received an email from the property management stating that our building, building 10 would be ongoing repairs that were undetermined as far as when they would be resolved. We had been without hot water and heat the entire winter and gas leaks were occuring every day.In this email they stated they would let us out of our lease without penalty. We secured new residency on January 30th of 2024 and moved out. We ensured to follow all procedure necessary with moving out. Returned keys, cleaned rental unit, and paid final utility bills which I have proof of. They then claimed to flex deposit that we owed a cleaning fee and utilities in the amount of like $452. I refuse to pay them, and they sent me to collections with IQ Data.On Fri, Jan 19, 2024, 3:54PM The ******** <***********************> wrote:Dear Residents: Due to the ongoing nature of this work, we would like to re-offer to everybody affected by this hot water issue the option of moving out of their unit without penalty. We cannot guarantee a specific date for the repairs to be finished at this time, but we will continue to update you as we can. If you would like to be released from your lease contract as we have offered, we ask that you let us know in writing by January 31.

  Customer response

  05/18/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here: *************************  Date:  05/18/24
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 04/01/2024  by  Select one -> Email, Phone, Mail, or Other (Please specify) phone, mail and email
    
    
  • The reason why I believe the alleged debt is NOT valid is:final utility bill shows zero balance and unit was immaculately cleaned. Building is now condemned .
    
    
  • The account number: I don't know
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Customer response

  05/18/2024

  Your agreement is required in order for I Q Data International Inc to release specific information regarding your account.

  
  

  Should BBB not receive this form, we cannot request a detailed response from I Q Data International Inc.

  
  

  If you have any questions please feel free to contact BBB directly.

  
  

  Sincerely,

  
  

  Suwai . 

  Resolutions Coordinator

  
  

  
  

  AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

  
  

  I ************************* expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

  
  

  I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

  
  

  I acknowledge without this authorization, <I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

  
  

  
  

  *************************

  5/18/2025                                                                

   

  
  

  The text of your complaint and the response from the business will be publicly posted on BBB's website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifying information. By submitting your complaint, you have represented that it is a truthful account of your experience with this business. BBB may edit the complaint or responses to protect privacy rights and to remove inappropriate language.

   

  Business response

  05/31/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  06/04/2024

   
  Complaint: 21729125
  
  I am rejecting this response because: I do not owe a balance  my statement is attached.

  Please provide the following::

  the amount of the debt

  the name of the creditor to whom the debt is currently owed.

  a statement that, upon the consumer's written request within the 30-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. (15 U.S.C. 1692g(a)).

  
  Sincerely,
  
  *************************

  Business response

  06/17/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  06/21/2024

   
  Complaint: 21729125
  
  I am rejecting this response because:
  

  Attached is the response from the ******** whom they are claiming I owe. The ******** states they offered me $500 for move out fees. 

   

  If I still owed for a final bill, wouldn't they just apply it to that bill? Considering the alleged debt is less than $500.

   

  This is two businesses preying on hard working Americans and colluding to lie and steal. 

   

  IQ just keeps sending the same response over and.over.

   

  I was not offered any money to move out, I did not reside until 2/4 I turned my keys in on 1/29 which I have proof of as well. 

  You did not mail me any such verification of debt. I have not received any documentation from you. Please send me the proof of the debt.

  Debt collector response sample letter

  Youre saying: Tell me more about this debt.

   

  *************************

  12/21/24

  ****************************************

  *********************

  I.Q. DATA

  I am responding to your contact about a debt you are trying to collect. You contacted me by

  Phone on 3/1/24 and identified the debt as debt owed for cleaning fee, utilities and rent. Please supply the information below so that I can be fully informed:

  Why you think I owe the debt and to whom I owe it, including:

  The name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount owed.

  If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. When you identify the original creditor, please provide any other

  name by which I might know them, if that is different from the official name. In addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from.

  Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay?

  If you are asking that I pay a debt that somebody else is or was required to pay, identify that person. Provide verification and documentation about why this is a debt that I am required to pay.

  The amount and age of the debt, including:

  A copy of the last billing statement sent to me by the original creditor.

  State the amount of the debt when you obtained it, and when that was.

  If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law.

  If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of the charges.

   

  If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. Explain how that amount was calculated. In addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law.

  Tell me when the creditor claims this debt became due and when it became delinquent.

  Identify the date of the last payment made on this account.

  Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that.

  Details about your authority to collect this debt.

  I would like more information about your firm before I discuss the debt with you. Does your firm have a debt collection license from my state? If not, say why not. If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.

  If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.

  I have asked for this information because I have some questions. I need to hear from you to make an informed decision about your claim that I owe this money. I am open to communicating with you for this purpose. In order to make sure that I am not put at any disadvantage, in the meantime please treat this debt as being in dispute and under discussion between us. 

  In addition to providing the information requested above, please let me know whether you are prepared to accept less than the balance you are claiming is owed. If so, please tell me in writing your offer with the amount you will accept to fully resolve the account.

  Thank you for your cooperation. 

  Sincerely,
  
  *************************

  Business response

  07/03/2024

  Hello,

  Please accept IQ Data Internationals attached response to ***************************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently discovered an unauthorized debt collection on my credit report from IQ DATA INTERNATIONAL **** Despite my efforts to dispute the validity of the debt and provide evidence of identity theft, IQ DATA INTERNATIONAL *** has continued to pursue collection activities and has placed the collection on my credit report, negatively impacting my credit score.I initially disputed the debt by sending a formal dispute letter to IQ DATA INTERNATIONAL ***, stating that I did not authorize the account and providing evidence supporting my claim. This evidence included documentation of identity theft and proof that the address listed on the lease agreement provided by collection agency does not correspond to my residence. Additionally, the ** address associated with the electronic signature on the lease agreement does not coincide with my address. I believe that IQ DATA INTERNATIONAL *** has violated my rights under the ***** and has engaged in unfair and deceptive practices by continuing to pursue collection activities without providing adequate proof of the debt's validity and authenticity.I seek the removal of the collection from my credit report and cessation of all collection activities related to the disputed debt.

  Customer response

  05/15/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here:_Nahashon Ngugi  Date:  05/15/2024
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 02/25/2024 by  Select one -> Email, Phone, Mail, or Other (Please specify) Mail
    
    
  • The reason why I believe the alleged debt is NOT valid is: The reason why I believe the alleged debt is NOT valid is because I did not authorize the debt, nor did I consent to or participate in the lease agreement associated with it. I have provided evidence of identity theft, including documentation of an unauthorized electronic signature on the lease agreement and proof that the address listed on the lease agreement does not correspond to my residence. Additionally, the ** address associated with the electronic signature does not coincide with my address.
    
    
  • The account *****************
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Business response

  05/31/2024

  Hello,

  Please accept IQ Data Internationals attached response to ****************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with IQ DATA INTERNATIONAL. I do not have a contract with IQ DATA INTERNATIONAL. They did not provide me with the original contract as requested

  Customer response

  05/18/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here:________Sean Klein___________________________   Date:  05/17/2024
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 05/11/2024 by  Select one -> Email, Phone, Mail, or Other (Please specify)____Phone_____________
    
    
  • The reason why I believe the alleged debt is NOT valid is:_____I have never signed into any contract with this company and did not authorize them to report to the credit bureaus _____________________________________________________________________________________________
    
    
  • The account number:_do not have full account number _____IQD0JRXXXXXXXXXXX
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Customer response

  05/23/2024

  This is one of their provided numbers I have reached out to 

  Business response

  06/07/2024

  Hello,

  Please accept IQ Data Internationals attached response to ****************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with IRIS FLATS, I do not have a contract with IQ Data International, they did not provide me with the original contract as requested.

  Customer response

  05/01/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here:_Donte Washington   Date: 05/01/2024
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 10/26/2023 by  Select one -> Email, Phone, Mail, or Other (Please specify) Email & Mail!
    
    
  • The reason why I believe the alleged debt is NOT valid is: because my rent payments were waived by the *** COVID MORATORIUM. Also, the debt was with IRIS FLATS not I Q Data International.
    
    
  • The account number: *******
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Customer response

  05/08/2024

  I just wanted to add that its been very difficult trying to get in contact with IQ Data . They have multiple numbers, and they also hang up when your trying your acquire information about the alleged debt.

  Customer response

  05/08/2024

  I dont have the old communication from my first contact with IQ Data. But Ive called recently and have gotten the account number for this collection. #**********

  Business response

  05/31/2024

  Hello,

  Please accept IQ Data Internationals attached response to **************************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son ***************************** sent a 1/3/24 cashier check for $683.24 to ***********, an apartment rental company in *****, as the final payment on an apartment I had cosigned on. We received a collection call 4/23/24 from Iqdata, their contracted collection company, stating that if we didn't immediately pay the amount due plus interest there would be a bad **** on his credit until the issue was resolved. We went to the bank and found that the cashiers check had been cashed. We called Cedar Flats and they said their files had been accidently wiped but they would correct the issue with their corporate office. They also sent proof of payment. We relayed a copy of the payments and the information about the accounting error to Iqdata but they said they would proceed with the derogatory credit comment until they had time to investigate. The case number is *******. Contacts were *********** at ***************************************** and ********************** and ****************.

  Customer response

  04/24/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here:________Robert Fellows___________________________   Date:  04/24/2024
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on __/__/____ by  Select one -> Email, Phone, Mail, or Other (Please specify)___Not needed, the debt was paid______________
    
    
  • The reason why I believe the alleged debt is NOT valid is:____The attached proof of final payment by my son ***************************** on the apartment rental agreement for which I was a cosigner was sent to IQ Data within an hour or so after their first collection call on 4/23/24: photocopy of paid cashier check and 4/23/24 email from rental agency stating the debt was paid. Despite that, IQ Data filed a negative credit report for my son as they said they required payment of the debt claimed while they investigated. Whether the negative credit report can ever be truly cleaned from the record once this issue is settled and it is proven that IQ Data received incorrect data from *********** Apartments is in question and may unfairly economically impact many aspects of our lives including employment, further rentals and other credit applications. It is as though a grocery store presumed a customer guilty and required double payment of a grocery receipt while they checked the first receipt at the door.______________________________________________________________________________________________
    
    
  • The account number:_____________________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Business response

  05/03/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************' complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  05/08/2024

  Please let me know how to complete the Disclosure Authorization Form that BBB provides, that the business says is missing.

  Customer response

  05/09/2024

   
  Complaint: 21616819
  
  I am rejecting this response because:

  1) The Better Business Bureau has not provided a Disclosure Authorization Form (DAF), so I am not sure this is an actual requirement for receiving a business response

  2) The business responded to the **** complaint without a DAF so the request for a DAF before responding to the Better Business Bureau complaint appears arbitrary.
  
  Sincerely,
  
  ***************************

  Business response

  05/16/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************' complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  05/26/2024

  I never received the *** form from the BBB that the business claims is missing to respond to the issue. I just returned from a trip and find the case closed without an answer from the business. It doesn't appear this approach will help the business fix its process issue.

  Customer response

  06/25/2024

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Robert Fellows, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.
  
       I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:_______Robert Fellows____________________________   Date:  06__/_25_/_2024___
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    
  • The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
    
    
  • The account number:_____________________
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Business response

  07/05/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************' complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  07/09/2024

   
  Complaint: 21616819
  
  I am rejecting this response because: The collections agent said that they would file a negative credit report if we did not immediately agree to deposit the amount being collected and the amount would be returned if the investigation determined that the debt wasn't owed. That the collections company did not end up filing the negative credit report is not relevant to the fact that they pressured us, I as cosigner, by making a threat before investigating which i understand to not be an acceptable credit practice. Fortunately we declined to make the deposit for an amount we didn't owe and subsequent investigation supported our position. The recording of the call should reflect the threat that was made, despite the company's assertion that the recording shows nothing amiss with their credit practices. Their claim to follow all of the best collecton practices apparently is not being followed in practice which the company doesn't have the good ***** to admit to.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with RENAISSANCE ST ******* KY. I do not have a contract with IQ DATA INTERNATIONAL. They did not provide me with the original contract as requested.

  Customer response

  04/22/2024

  
  I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.
  
  Insert Your Name Here: ***************************   Date: 4/22/24
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from I Q Data International Inc on 5/2/2021 by  Select one -> Email, Phone, Mail, or Other (Please specify) certified mail
    
    
  • The reason why I believe the alleged debt is NOT valid is: I never signed an agreement with IQ Data International.
    
    
  • The account number: **********
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Business response

  05/03/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  05/16/2024

  The information IQ Data provided is not the information that was requested according to the letter I've sent. The documentation they provided is not the original lease documentation nor is there a signature anywhere on it. IQ Data doesn't collect payment on behalf of Renaissance of *****************. I have an audio recording from Renaissance stating who they're partnered with to collect funds on their behalf, as well as other information.

  Customer response

  05/16/2024

  I'm requesting the contract that IQ Data has with Renaissance of St ******* stating that they're collecting funds on their behalf. 

  Business response

  06/03/2024

  Hello,

  Please accept IQ Data Internationals attached response to ******************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a Assurant Recovery Solutions
  ******************************
  
  Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer response

  06/14/2024

  I've attached my response to this email.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩