ComplaintsforI Q Data International Inc

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Initial Complaint
04/19/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I notice on my credit report there was a negative report on my credit report, which was a surprise to me because I never received any notification from this company or the former apartment I used to live in. I have written multiple letters regarding this issue to the company but the company has refused to address this issue. they have not responded back to my letters. I have even called the office multiple times but the office staff are rude and will hang up on me instead of addressing the issue.
Business response
05/05/2022
Hello,

Please accept IQ Data Internationals attached response to ****************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer response
05/06/2022

Complaint: 17063164

I am rejecting this response because:
The information that IQ data has stated is false and misleading. I have wrote multiple times to the regarding the debt and they never reached out to me on February of 2020. I have wrote to them multiple time with the company refusing to respond to me. I would like them to prove when they sent those letters to me because I have never heard from them. I have mailing receipts to prove that I have sent them mails an that they have not responded to me. Plus the amount they stating I owe King ***** and south apartments is false. They haven't send me anything to prove how they calculated that information and amount. I have the letter and emails notices that I gave *********** and South Apartments when I moved out. I even have pictures when we did inspection with the management in November 30, 2019 and my final payment check to *********** and South Apartments, which I emailed to the ********************** since I noticed IQ data international In my credit report. I have even sent email pictures and the a copy of the notice to terminate the lease to King north and south apartments new management which I haven't heard from them when they requisted.

Sincerely,
***************************
Initial Complaint
04/15/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
IQ Daa International is trying to collect a balance they say I owe to an apartment complex named ************** in ***** ********. I lived at the complex from June 2019 to March 2020. I applied for the apartment while I was living in *********** ** through a company called Capital Assets. When I moved into the apartment I did sign any documents nor did I receive a copy of a lease agreement. I began complaining of roaches as the entire building my unit was in was infested. I later learned the complex was being sold to another company. In December I was going to be a little late on my rent. I had car repair expenses and was not working. I offered to pay half the 720 rent. On Dec 10 I received an eviction notice (not a 3 day pay or quit) I had to pay court costs and legal fees. Again in January and in February I received actual eviction notices filed with the court. I paid all the fees and expenses and offered too move out in March. There was still an infestation and I could not stand the constant stress from management. I relocated to ******** to be near family. In October of 2021 I received a call from IQ Data International demanding **** for rent owed to Silver Springs. I was in shock. I had just dealt with fraud claims last year and identity theft. I told IQ it was a mistake and I attempted to call Silver Springs and their new management company. In January IQ Data reported this to the credit bureau. Now I have a collection for **** for an account balance that is not even valid. No one is sending me proof- how did they try to evict me for 3 months (all the cases were dismissed) and now they want to collect more rent? How does IQ Data determine they can just start collections on an account I have no knowledge of and badger me into taking out a loan to pay this off?
Business response
04/28/2022
Hello,

Please accept IQ Data Internationals attached response to ************************ complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

This communication is from a debt collector attempting to **************. Any information obtained will be used for that purpose.
Customer response
05/02/2022

Complaint: 17046615

I am rejecting this response because: I have not received the documents you reference; "1st and last page of lease"? and I am not disputing the balance due to the extermination issue. The original management company was called ************************* and the building/complex was bought out by ************. I paid my rent in full plus all legal fees and court costs up until I moved out. I am currently living in ******** and am unable to physically go to the property to resolve this issue. I have tried to call Silver Springs directly but I do not receive any return calls from them. I also sent a letter to ************. Please send to my physical address any documents you have verifying this debt and the individual you are communicating with regarding this issue.

Sincerely,

*******************************
Business response
05/10/2022
Hello,

Please accept IQ Data Internationals attached response to ************************ complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

This communication is from a debt collector attempting to **************. Any information obtained will be used for that purpose.
Initial Complaint
04/13/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On March 21, 2022 I reached out to this company because I had received a letter. The amount due at the time was $554.63 but the representative that I spoke with said it will accrue interest charges until paid in full. I agreed and I told the representative that I could pay $100. She took my credit information and her attitude changed a bit. I told the representative that I was laid off and did not have a job. I explained to her that I did apply for unemployment but it wasnt approved as of yet. I explained that I was willing to pay but would like to be on a payment plan. We went through the whole process until the lady said I had until March 25, 2022 to pay in full and it would come out of my account. She didnt tell me this information until after I gave her my credit card. I then explained that I did not have the money and I might not have it by Friday. She was very rude and her exact words were file my income tax and get it ( I dont even get income tax I get garnished by the government each year) I finally got off the phone and called my bank to shut my card down. With no income coming in still unemployed I still managed to pay what I can which was $50 dollars a few days ago. Then today I get an alert that this company was placed on my credit. No warning, no letter nothing! I thought before a company do this that a letter of some sort would be sent out. Now if I wasnt trying to pay it it would be a different story but even without a job I have been doing what I can. I would like a resolution regarding this account ********** and negative alert off my credit
Business response
04/28/2022
Hello,

Please accept IQ Data Internationals attached response to ********************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
04/11/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I.Q DATA INTERNATIONAL has violated my consumer rights , such violation are contain in the FDCPA.15 ** C **** B (2) they are not in the same state where they are collecting the debt.15 ** C **** B (5) Use of sign or simbols.15 ** C **** C (A) I have never given permition to contact me.15 ** C **** D (2) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.15 ** C **** section 602 (A) States I have the right of privacy.15 ** C **** setion 604 (A) section (2) also state that a cosumer reporting agency cannot furnish an account without a written instructions.
Business response
04/28/2022
Hello,

Please accept IQ Data Internationals attached response to ******************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
04/08/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Moved from *********************. Communities in ****** ***** on Jan. 7th, 2022 back to Louisiana. As of March 7th, 2022, I'm now getting harassed by Iq Data International **** telling me I owe for damages to the apartment complex. I filed a police report about the incident (REPORT NUMBER: ***********) and the employee at IQ told me that was not sufficient evidence. I also have the complex manager's signature on my move-out paper stating I have told them about said damages of someone trying to break into apartment. I have asked IQ data at least 4 times to send me a debt verification letter via mail, email, and certified mail, which IQ data employee has refused to provide me with said letter. I tried calling the apartment complex, asking for an invoice of said damages, but manager stated they were under new management and could not locate any of my information. I never received any invoice from the apartment complex of owing money and I also have email confirmation from apartment complex agreeing paying and receiving the final **** in the total amount due. IQ Data has used intimidation tactics and has threatened to file this on my credit report if I do not pay by the time the phone call ends. I tried calling this company, speaking with someone else to request my verification letter, but end up getting the same rude representative every time. This rude employees name is ************************* and her manager's name is ***********************. I also have voice recording of one of the conversations, but not sure how to upload. I'd like for them to stop harassing me and get this resolved before I take the next step to legal action against this company.
Business response
04/28/2022
Hello,

Please accept IQ Data Internationals attached response to ************************ complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
04/06/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a collections on my account for ***** that is not my debt and i would like for this to be removed from my ******************** report. Thank you
Business response
05/06/2022
Please see attached
Customer response
05/09/2022

Complaint: 16992495

I am rejecting this response because:
This is incorrect information, please get this removed from my name thanks you kindly

Sincerely,

*******************
Initial Complaint
04/04/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A dispute was filed with the agency because their client has provided inaccurate information. Their client never responded to the dispute and IQ data still placed this item on my credit report, violating the ****** I shall be filing a report with them also. This item has prevented my family and I from moving into a new home, their client has illegally evicted me from my apartment after breaching their end of our agreement. I have proof of all of this and submitted it to IQ data, for months we heard nothing, then began receiving harassing phone calls saying I owed a debt, but no response to the dispute still as of this date. Their client previously tried to evict us, and lost their case in court, for a much smaller balance than what is being reported, they didnt seek an eviction in this matter because we have proof wed reached an agreement to do a buyout of the lease with their previous apartment manager, this matter is retaliation since they lost to us and all other residents they tried to evict regarding the same matter.
Business response
04/18/2022
Hello,

Please accept IQ Data Internationals attached response to ********************' complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

*************************** is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to **************. Any information obtained will be used for that purpose.
Customer response
04/21/2022

Complaint: 16984065

I am rejecting this response because: Nothing was mailed to me, I disputed this matter in October. Please provide a post marked letter showing this was mailed to the address provided on our initial call.

Also you received my validation request in October, but kept trying to collect on the matter during the debt validation period and without a response from your client, and reporting this to my credit-this violates the ****** You and your client are WELL over the allotted time to validate this debt as I have disputed it.

If you have truly reviewed your calls, you would hear that 2 of your agents advised me in December that your client had not responded to the dispute, a debt validation process is legally 30 days and we are well over that.

If this matter remains disputed, why did you place it on my credit in December of 2020 after I sent an email to you asking for an update on your client's response? Legally, if a consumer disputes a debt and the debt is not validated(and per your recorded calls with ***** and ****** your client never responded with validity and they stated this several times on that call, Please review the calls from December)

The documents you state you mailed that I never received, do not dispute the matter at hand. I still have a copy of my lease as well, the first and last pages have nothing to do with a buyout agreement.

The account statement, is their entry, but they provided me with a copy of their accounting as well before they sent the matter over to you, it shows a prorated amount for ***** and then they came back and added the additional amounts.

You state this is the proof you mailed to validate your debt, but the documents the complex provided me when we entered into our lease agreement would not dispute my claims, thus through your own admission, even if you had mailed these documents, again that I never received, this would not be SUFFICIENT PROOF of the debt, but you placed it on my credit and are still pursuing me for this debt.

Why would **** be prorated if we had not reached a buyout agreement with their agent, *******************************, and the corporate office as well? Per previous emails the corporate office is the only entity who can update or modify anything on their website, they also stated this in an email to the Magistrate ***** for Greenville County for the first matter we went to court over and WON.

Also on one of our calls with our office, your agent tried to state the leasing office advised I had to pay the buyout within 30 days(we sent a dispute over to consumer affairs back in September, and they provided a different response to them, stating before they could remove the balance they needed a copy of a key release form, which of course I would not have a copy of since ******** never gave me this and I did not believe it to be needed since our business was supposed to be coming to a close, and if the issue was missing keys, why not charge for missing keys? along with the buyout agreed upon) . But I provided proof that the introduction of the new issue (30 days to pay) was also a LIE, through their own admission, emails from *******************************, offering a payment plan because why do you need a payment plan if you only have 30 days to pay? And the corporate office prorating ***** again if I had not held up my end why prorate ****? Your client has been grasping at straws for some time now, even when we went to court over the first matter and a judge saw through the lies, I have proof that they keep changing the reason as to why they did not honor their end of the buyout agreed upon,

******** left and dropped the ball here, and this matter went ongoing, I reached out several times trying to resolve this phone calls and emails, I have proof of this as well.

Their present manager ****** responded once I got an auto populated email from the office stating that ********** email was no longer valid, states IN AN EMAIL, that she moved ******************************* out around the beginning of August, so since your client breached their end of the buyout and never sought eviction for this matter, we are now in an illegal eviction! I have not paid a dime to The **** or Magnolia Run since **** because of the agreement reached and I was attempting to set up the offered payment plan.

If I were in violation of my lease why not seek an eviction? This matter went ongoing for months, does this not seem at all ODD to you?

Also that ledger you have, should show that they are charging for August, but through their own admission they moved me out at the start of August. Legally how does this stand, charging for a month you admit you took possession of the property?

Presently both companies have violated numerous laws, because at this point I Q Data has now listed themselves as an agent of the apartment complex, working on their behalf and through their own admission they were advised to "go after ********************"

I presently have a complaint form from the Greenville County's Magistrate's ****** if this matter is not removed from my credit within the next 15 days I will pay the 80 dollar filing fee, attach all documents from the apartment complex and all from I.Q data and seek damages from both parties as I have definitely incurred such.

Sincerely,

*******************************
Business response
05/04/2022
Please see attached
Initial Complaint
03/30/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a letter from this organization that I paid my balance in full and they agreed to remove the item from my credit report, it is still reporting to Equifax as of 03/2022. Additionally, I have reached out to my lawyer to consider legal action as the information that is listed and being reported currently is incorrect and it reflects my advising of this company of disputing the information listed previously and they still have incorrect data listed as of 03/2022 reporting. Please cease and desist reporting on my credit reports and remove all associated accounts.
Business response
04/15/2022
Hello,

Please accept IQ Data Internationals attached response to ********************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

*************************** is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer response
04/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
03/29/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company erroneously put a debt on my credit report without any letter stating I owed this debt. I have called and provided information that I was not notified of this debt prior to it being placed on my credit report and it continues to accrue interest. They refused to take it off my credit and refuse to adjust the balance as was told to my by the original creditor.
Business response
04/15/2022
Hello,

Please accept IQ Data Internationals attached response to Ms. ******* complaint letter.
Notification of this complaint was initially sent to our office late in the day on 4/4/22. Our office did not open the complaint until 4/5/22, and interpreted the due date to be 4/15/22. We apologize for any inconvenience.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

*************************** is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
03/19/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good Morning,Approximately 5 weeks ago, I received a letter stating that I owed a $580.61 invoice from I.Q. Data International. I called them in regards to the invoice. They asked if I lived or co-signed for someone at *************** APTS in ****************, ****. Which I have done neither. I have requested this company to stop contacting me. I am not the person they are looking for. Well, received another correspondence in the mail from them again today (3/19/2022). I called again, spoke with a representative named *****. The most rude and obnoxious person to be in a position of trying to resolve an issue. They have requested for me to prove my identity by sending them a copy of my license and file an identity theft report with the police. Not doing either of those things. For one, I'm not *********************** (maiden name is not ******), second with fraudulent activity being at an all time high not very wise. Lastly, I am not taking part of I.Q. Data International process of elimination for their debt collection. I do not work for them, nor do they compensate me for my time. How about they send me a copy of each of their employees drivers license. More importantly, ask their client (*************** APTS for drivers license, email and phone #'s of the person(s) they say rented or co-signed. So, with that being said, please provide any/all information linking to claim to me, *********************.I.Q. Data International needs to do a better job of collecting data from their clients before hounding and harassing innocent people. This is ridiculous. I would like for I.Q. Data International to send me a written apology for inaccurately trying to collect a debt from me that is not mine, stop contacting me and remove me from their data base. Sincerely,*********************
Business response
04/15/2022
Hello,
Please accept IQ Data Internationals attached response to **************' complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a ***************************
******************************

*************************** is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.

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