Business ProfileforLittle Pearls Kids Dentistry and Orthodontics

I WOULDN'T RECOMMEND THIS FACILITY TO MY WORST ENEMY. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. MY DAUGHTER WAS SEEN TO HAVE AN IMPACTED BABY TOOTH MOVED FROM THE **** OF HER MOUTH WITH BRACES + *****. THIS REQUIRED A SURGERY TO ATTACH THE ***** TO THE TOOTH AND THEN WIRE IT TO THE BRACES FOR MONTHLY ADJUSTMENTS. DURING COVID, HER ADJUSTMENTS CEASED FOR SEVERAL MONTHS AND ONCE THE ORTHODONTIST WAS OPEN AGAIN - HER ADJUSTMENTS WERE DELAYED EVEN FURTHER SO THE FACILITY COULD CATCH UP WITH ALL THEIR PATIENTS. HOWEVER, THIS MEANT AFTER SEVERAL MONTHS OF NOT BEING SEEN, SHE WAS NOW ONLY GETTING ADJUSTMENTS EVERY 6-8 WEEKS. ABOUT A YEAR LATER AND AFTER SPEAKING WITH THE ORTHODONIST ABOUT THE TOOTH NOT APPEARING TO MOVE - SHE CLAIMED THAT IT WAS ATTACHED TO HER SKULL AND MOST LIKELY NOT GOING TO MOVE. I DEMANDED XRAYS TO SEE THIS (BECAUSE UP UNTIL THIS POINT, THE TOOTH WAS MOVING FINE) AND BEHOLD, IT WAS NOT ATTACHED TO BONE. SO THE ORTHODONTISTS PLAN WAS TO BE MORE AGGRESSIVE WITH THE ADJUSTMENTS AND WARNED IT WOULD BE MORE PAINFUL TO MY DAUGHTER. AFTER SEVERAL ADJUSTMENTS, THE ***** BECAME UNGLUED FROM THE TOOTH, AS IT'S ONLY DESIGNED FOR TEMPORARY USE AND BY NOW - ALMOST 2 YEARS HAD PASSED SINCE SHE HAD THE BRACES PUT ON. THE OFFICE CLAIMED THAT SHE'D NEED THE SAME SURGERY AGAIN - THIS TIME OUT OF OUR POCKETS, AS INSURANCE ONLY COVERS THIS TYPE OF PROCEDURE ONCE. SO WE HAD NO CHOICE AND HAD IT DONE. MORE THAN A YEAR LATER AND THEY CLAIM THE TOOTH IS STILL NOT MOVING ENOUGH. THEY GAVE US THE CHOICE TO REMOVE THE BRACES ALL TOGETHER OR COMMIT TO ANOTHER 6 MONTHS-1 YEAR OF ADJUSTMENTS AT OUR COST. THEY ALSO SUDDENLY CLAIMED THERE WAS AN OUTSTANDING BALANCE AND WITH "LATE FEES" IT WAS NOW OVER $600!! NOT ONE TIME HAS THIS 'OUTSTANDING BALANCE' BEEN MENTIONED AND IT WAS DEFINITELY RETALIATION FOR MY CONTINUED COMPLAINTS REGARDING SERVICE AND THE CARE MY CHILD RECEIVED. AFTER ALMOST $10,000 PLUS THE OUT OF POCKET COST OF $6000+ FOR A SECOND SURGERY - NOT WORTH IT