Business ProfileforAce Handyman Services Kitsap Peninsula

Originally, I had contacted this company to perform a number of services that they approximated to take 2 days; however, the project changed multiple times and I ended up with less items for repair. When confirming the latest appointment and informing the after hours agent (not a contractor) that the project would take less than a day, he still insisted I book for the original 2 days. The project consisted of the installation of 2 areas of shelving; 4 pantry shelves (24"x36") and floating built-in (5) bookshelf (14"x79); repair a 3'x3' hole in ceiling shower and install frameless shower door. On appointment day, their handyman arrived about 8am. I proceeded to show him the projects, and during the walk-through, pointed out that I did not purchase some of the materials as I wanted to know exact materials needed. While I was fine with purchasing myself, the handyman insisted it was better if he went so I wasn't trying to figure it out. He mentioned that there was around a 1% markup and I agreed. After returning from the store, he mentioned to me that he was going to need assistance from a second person due to the size and weight of the glass shower door. He informed me that there was a service change; I agreed. He did not mention it would include additional labor hrs. He also didn't provide a receipt of items purchased, other than mentioning a drywall kit, caulk, and a diamond bit for the shower door install. Bottom line is we're not happy with stated guarantee of satisfaction & purported communication of each process step. The drywall wasn't sanded & texture had streaks/bubbles; shelving uneven/not flush/lined up; wood/walls had scuffs/damage. Note that the bookshelves were not done. AT NO TIME did I agree to pay for a 2nd handyman to fetch tools for the 1st handyman or help cut a 6ft boar in half. None of the materials were left that we paid for. The owner was obliging and came out to try and resolve, but the situation got heated with nothing resolved.