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Business Profile

New Car Dealers

Colville Toyota

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 6th my daughter and I purchased a used vehicle under the impression that it runs great and only had one owner. The car only had ****** miles on it. Within the first 19 days of purchase the car was in shop twice. The car has been there since August 25th and still is not fixed and have no idea when it will be fixed. I have been given the run around and made to feel they are going out of their way for me and my daughter but dismiss my concerns. We have our first payment due in a matter of days and do not have possession of the vehicle or is the vehicle in working condition. They sold a bad used car.

    Business Response

    Date: 10/21/2022

    To Whom It May **************** have addressed ***************** concerns regarding the used vehicle she purchased from us. The vehicle indeed was in our shop, as we were trying to remedy the concern. During the process we provided a rental vehicle and never charged for any repairs made.  ************* since has opted to trade the vehicle in for a new one. She no longer owns the used car. Please let me know if there is any additional information needed on our part. 

     

    Thank you,

    *********************

    General Manager
    Colville Toyota 
    ************ 

Colville Toyota is NOT a BBB Accredited Business.

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