Complaints

This profile includes complaints for Armada Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Armada Corp.

  93 Eastmont Ave Ste 100 E Wenatchee, WA 98802-5305

• 

  Armada Corp.

  6101 Capitol Blvd SW Ste C Tumwater, WA 98501-8519

• 

  Armada Corp.

  6101 Capitol Blvd. SE Tumwater, WA 98507

• 

  Armada Corp.

  PO Box 709 Wenatchee, WA 98807

• 

  Armada Corp.

  PO Box 6756 Kennewick, WA 99336-0640

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ARMADA CORPORATIONS, I do not have a contract with Business Headquarters Location, They did not provide me with the original contract as I requested.

  Business Response

  Date: 04/28/2025

  There is inadequate demographic information provided by the complainant to properly validate the issue/complaint. If Mr. ****** would like to provide his address-of-record, I would be happy to provide information. He may do that by updating this complaint or by calling me directly at ************.

  I can tell you that there is a stated misconception in this complaint regardless of any alleged consumer debt owed. Armada Corp doesn't contract with consumers. Any business relationship is between Armada Corp and a business client [medical, dental, municipal, etc.] with whom a consumer may have sought goods or services that were referred to Armada Corp for collection.

  Again, I would be happy to provide validation once we can assure compliance with identity.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I received calls from Armada Group on 3/17 and then 3/18. I called 3/19 and was told that I have a debt in collections. They stated I owed $428 from the ******* Clinic. I knew I had not gotten a bill from ******* Clinic so I requested a detailed statement. I wanted to make sure this was my debt and stated I would compare it against my records. She stated it would be sent. I called again on 3/31 since I had not received the statement. I spoke to ***** and explained that I had not gotten the statement I requested. She explained to me that it was from the ******* Clinic and gave me the Doctor name. But I was also still concerned since I had never received a bill from the ******* Clinic and now I am being called by a Collection agency. She told me to go to My Chart. I explained I do not have My Chart with them. I again explained that I need a detailed statement and she stated that the Interest would continue to accrue and that I could just go to the Clinic and ask for it. Why can they not provide it? Isn't that a way to make sure it is not a scam?. So the detailed statement says nothing. And HOW did I get interest of $131.72 in a month? I had never received anything before. So in a few weeks this is how much they charge? But then also cannot give a detailed statement on the services they are "collecting" for? I do not have a problem paying a bill that I know I owe. But you cannot ask me to pay a bill that you cannot even prove is mine. AND the letter they sent stated that Any actions after 4/2 will depend on my actions but I did not even receive this letter until now. HOW can you say that I must respond to a letter that I have not even received yet?I work in Healthcare and know that they can provide a Detailed statement of the services, what Insurance pays and the write off. Why could this collection agency not provide that? I want to be sure this is my debt. The other thing that is funny is that the date on the letter was March 19. It' April.

  Business Response

  Date: 04/14/2025

  I have thoroughly reviewed the complaint and account notes. In response to call attempts, a call is logged on 3-19-25 from Ms. ****** In response to her request for a mailed bill; a letter was generated and sent. Notes indicate that she did call back on 3-31-25 and made a request for a statement from the original creditor. In response to our request of the client, a statement was received on 4-9-25 and mailed to Ms. ***** on 4-10-25. I have attached a redacted copy of that statement. The two encounters in collection are from dates of service in February 2020. They were placed in collection on 4-16-2020. The interest on the account has been accruing on the unpaid principal balance since the listing date at the statutory rate of 9% per year. We would be happy to further assist Ms. ***** in resolving the balance owing.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23197251
  
  I am rejecting this response because:
  I called today 4/18 and spoke to *******. I stated that the biggest issue I have is that I am being charged $133.33 for a debt that I was never notified of. She stated that you are allowed to assume receipt of first statement unless you received a mail return. I asked her to look at what address that first statement was sent to as I have NEVER received a statement from your company. I also stated that I had never received a bill from the Clinic in question. 
  ******* then stated that the initial notification was sent to a Fieldhop road (not sure of the spelling) and that a mail return was received. She then stated that she needed to talk to a Manager about what she can do since I was not properly notified. I explained that I had a deadline to respond to this complaint. She stated that she would try to expedite the response, I totally understand that there was not much time for a response and look forward to getting this resolved in a manner that is acceptable. However, since my deadline for this complaint is prior to when I will receive a response from your office, I am rejecting your response on BBB. 
  I hope that we can work together to resolve this issue as I do not have an issue paying for a debt that I might owe. However, there needs to be transparency for the amount of interest charged when the proper notification was not received. I never received the debt validation notice which is required by the Fair Debt Collection Practices Act (FDCPA).
  I had also called the Clinic in question a few days ago and they also confirmed I do not have MyChart and therefore would not have had notification from Mychart. They were also surprised that I am just now receiving a bill after 5 years with no prior notification. I also explained to them that I had never received a statement from them as well. 

  I also hope that this will not negatively affect my credit score/rating since this is something I could not have avoided as no statements/bills were received. I am hoping that you can also address that question/issue. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/28/2025

  In response to the initial complaint, an itemized statement was provided for the services rendered in a validation of the debt by the original creditor. The issue seems to be that of the interest which is part of the debt owed. I would be happy to discuss the balance and options with **** ***** if she will contact me directly. My direct office phone number is ************. ***** *****

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is calling me an a bi-monthly basis. Lately weekly.When I return the call they tell me they have no open account in my name. It was a mistake and they will remove my number. 4 people have now told me the same thing. They say there is no supervisor available to talk to. The tell me that they do not use email to confirm that my name is in good standing. Calls received Feb 12th "No open account. Must have been a mistake."Feb 26th. "No open account. We will remove your #."March 19th "No open account. We will remove your #."March 24th "No open account. We will remove your #."April 2nd "No open account. We will remove your #."April 7th "No open account. We will remove your #. No supervisor available. We do not use email."

  Business Response

  Date: 04/07/2025

  After thoroughly reviewing the complaint by Mr. ***** I searched our database and found only one previous account, in his name. The only notation I find that is tied to the telephone number provided in the complaint ***************] was 2-26-25 on that same account. In that call, we concurred that the debt had been paid.

  I find no other link within the Armada database to the telephone number as provided ***************]. If the number that calls are being received on is different than the one listed in the complaint; I would need that number to do additional research.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23171359
  
  I am rejecting this response because:
  As stated above. Armada corp calls me on a weekly basis. When I return the call I am being told there is no record of us , Armada corp, calling me and they will remove my phone #. Please check your systems to make sure this is happening.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached letter with the details of my complaint.

  Business Response

  Date: 02/15/2025

  The complaint, attachments and the account listed for ********************** on 10-29-24 have been thoroughly reviewed. I immediately engaged our client upon receipt of the complaint/dispute and provided a copy of the narrative to them. On February 12th I received a message from The ******* Clinic indicating confirmation that the secondary insurance had not been billed correctly which left the balance that was sent to collection. The message further indicates that additional adjustments have been made. I can't affirm if there is any balance left owing at The ******* Clinic. No balance remains in collection with Armada Corp. I requested a copy of the "initial billing statement" from our client. The ******* Clinic has recalled the account effective *******. I have no information other than that provided to us in the initial listing which confirms the date of service of 2-15-24 shown as the last charge date. I am empathetic to the stress and frustration medical debt alone can cause, let alone collection activity. Armada Corp is committed to our efforts to collect only on debt justly owed. I appreciate the very clearly stated objection to the account that has led to this conclusion for Ms. ********** account was not reported to any Credit *****************

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 accounts open for *********************** and I am sure they are bogus.... it doesn't day what type or for original creditor it says Armana Corp.... I tried to contact them but they do not answer or call back.... I need this off of my credit so my credit isn't effected by something I do not owe

  Business Response

  Date: 01/10/2025

  I have thoroughly reviewed the information provided by ****** ***** in this complaint as well as the accounts. Ms. ***** relates specifically to two accounts on her ********************** report. There are in fact, 12 accounts in collection.  All ************************** collection 8-29-23. The validation notice was mailed to the address-of-record provided by the client on the day of assignment. There was no mail returned from that ****************************************************** address. Calls have been placed to ************* No responses or calls from the consumer are noted. Due to the nature of the accounts by a single client, information will be mailed to the address now provided as validation for Ms. ****** We would be happy to assist her in the resolve of justly owed debt. The telephone number to call is ************ for that assistance.

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22792373
  
  I am rejecting this response because: i do not have the said accounts owed... after researching this company, I have noticed 2 things...

  1. They are not verified thru the BBB

  2. Reviews are saying this is a hack company and I have never recieved any letters in the mail, or calls from them....

  I believe these were added under false pretense!
  
  Sincerely,
  
  ****** *** *****

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited call from ************** on December 12, 2024 at 11:13 A.M. Central Time regarding an alleged debt they were trying to collect. I checked my records later that day and found that I had no outstanding debts according to my annual credit report from **********.

  Business Response

  Date: 12/12/2024

  I have reviewed the information provided by Mr. ******** I don't find him in our database with the limited information provided. It does appear that a call was placed to the telephone number provided in this complaint. There are many reasons a call might be made to a non-debtor including reassigned cell numbers or input errors at the source. I find no violation and further the number has been removed. Thank you.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ARMADA REPRESENTING *** SENT TWO SEPARATE BILLS.(A) Date 9/16/24: Account #*********. Last charge date: 12/27/23 2. Principal: $8450.00 3. Agency Int: $641.74 4. Amount due: $9091.74 (B) Date 9/16/24: Account #*********. Last charge date: 5/19/23 2. Principal: $1850.00 3. Agency Int: $258.65 4. Amount due: $2108.65 DCP HAVE ONE BILL DATE 12/27/23.1. DOS: 3/18/23. Amount $1850.00 2. DOS: 4/27/23. Amount $1795.00 3. DOS: 4/27/23. Amount $1795.00 4. DOS: 4/27/23. Amount $2010.00 5. DOS: 4/27/23. Amount $550.00 6. DOS: 4/27/23. Amount $450.00 TOTAL: $8450.00 DCP informed me that $1850.00 was included in the $8450.00 total. *** said they have no record of a last charge date of 5/19/23 as Armada listed.Conclusion: Armada is attempting to bill me twice for $1850.00.

  Business Response

  Date: 11/04/2024

  I have thoroughly reviewed the complaint, the accounts and statements provided by our client; ***********************. The client listed two separate accounts on *******. One was the principal balance of $8450.00 and the other had a principal balance of $1850.00. Upon a close review and conversation with the client, Mr. ****** is correct in that the $1850.00 was part of the whole [$8450.00]. The individual account for the $1850.00 principal balance has therefore been cancelled from collection. That leaves the single account balance of $9210.85 [$8450.00 + $760.85 interest]. I further see that the client has authorized a settlement of $7651.61 if Mr. ****** is interested in that. He should contact Armada Corp of Nevada at ************ to further deal with this collection account. I appreciate the opportunity to assist in resolve of the justly owed debt.

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 11/10/2024

  Concerning Armada Corp of Nevada response dated 11/04/2024 settlement of $7651.61.   The enclosed email from DCP on 11/05/2024 list settlement as $7304.00 is to be sent to DCP and not sent to Armada Corp.

  Respectfully,

  ******* ******

  ------------

  Hi *******,

  I just left you a message.

  My supervisor has approved that you pay ************ $7,304.00.

  Please mail the payment to the address highlighted below.

  Thank you for your assistance working through this,

  ***** ******

  **************************************************************

  *******************                                    

  Office: ******************** | Fax: **************

  ************************************************************************************************************** | *******************

  Business Response

  Date: 11/12/2024

  Thank you for providing the information as it isn't reflective of what had been our client communication with us. I don't see a date of that communication, but the response provided was accurate at that time with regard to payment both to whom and in what amount. Our goal is to see "justly owed debt" paid. To ensure proper credit is applied; I suggest that Mr. ****** communicates the payment date/means to the Armada representative once tendered to ****************************. Thank you for resolving this issue.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22496160
  
  I am rejecting this response because:  I have not recieved a certified or registered mailing from this business addressing the details of the debt.  Until then, this business do not have any input in this matter.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/14/2024

  Mr. ****** misunderstood the most recent suggestion in that we want to assist him in seeing that there is follow-through to his resolve.

  The account has been noted, and we will follow our normal course of action.

  Thank you for your time.

• Initial Complaint

  Date:08/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ARMADA CORPORATION. I do not have a contract with ARMADA CORPORATION they did not provide me with the original contract as requested

  Business Response

  Date: 08/09/2024

  The communication by ************** regarding accounts placed with ********************** Corp is lacking the necessary elements for an adequate review. If ************** will make contact with a Representative at ************, she will have the opportunity to request documents and/or reach resolve on any genuinely owed debt. We appreciate the opportunity to assist this consumer in that endeavor.

   

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, I reached out to Armada Corp as I felt I had paid off a medical bill that was in collections. They informed me that too much money had been collected & was being applied to accounts that were already paid off. They stated they would refund me what had been overpaid. They said that my account had been paid off since about December 2023. I asked them to stop the autopay that was set up so that the May payment would not come out. I spoke with a ************* was very helpful (all the staff was very helpful). The manager told me she had to reach out to accounting & a supervisor to start the reimbursement. I didn't hear back from them nor did I receive a refund so I called back 2 weeks later. The manager said no one had looked at my case yet & she would have them put a priority on my case. She acknowledged that it had been 2 weeks since her email to her supervisors. She said she would get back to me but again it has been nearly a month since then & I have yet to receive a refund or a callback. In addition, a May payment came out anyway. I have been patient with Armada & complied on my end but I have yet to hear from them. In the meantime, I have been turned down for credit accounts due to showing an amount in collections for the last several months. This has been damaging towards my credit report & I am asking that I get a refund of what is owed plus any accrued interest & that my credit report be restored of any negative points on my credit score due to their error.

  Business Response

  Date: 05/31/2024

  I appreciate the opportunity to provide feedback on this issue as there appears to be confusion in the communication thus far.

  I have thoroughly reviewed the accounts for ******************** and find that on November 20, 2023, she authorized an automatic payment plan to clear her owing debt of $603.30 at the rate of $50.00 per month on the 1st day of the month beginning December 1, 2023. I've attached that agreement.

  In that approved document, ******************** not only authorized the payments but also acknowledged the balance owing in collection. She also agreed to the terms of revocation which is detailed as 3 days written notice. ******************** did call on April 30, 2024. Her May 1 payment was applied in accordance with the agreement.

  We have since stopped the automatic payment plan.

  A total of $300.00 has been applied to her collection debt by way of her authorized agreement. The total left remaining in collection is $265.26.

  The accounts in this complaint were never subject to credit reporting by Armada. Armada Corp is a Data Furnisher and not a credit reporting agency. 

  I am hopeful that this information clears up this issue. If ******************** has any further questions she is welcome to reach out to me personally at ************.  *********************, VP Operations

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21765282
  
  I am rejecting this response because: I was told by the Armada staff member (******) that my account had been paid in full on the $603 and I was entitled to a refund. She explained that extra money collected had been applied to accounts that had been previously paid off (also medical accounts). I had not authorized monies to be paid on any other accounts.  I do not accept that I continue to owe on these accounts that I was told were paid in full. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armada Corp is attempting to collect a medical debt that is over 6 years old, beyond the legal statue of limitation in ** state. In the 6+ years, I have not been contacted by Armada Corp, due to the the clinics fault in obtaining my wrong address. I have ****** the Status of Limitation claim to Armada onto which it seems they are knowingly pursuing debt beyond status of limitation.

  Business Response

  Date: 04/15/2024

  I have thoroughly reviewed the complaint levied by ****************. He is correct in that the age of the accounts are more than 6 years old. Armada is barred from taking legal action to collect the accounts. It means that he won't be sued to collect this old debt. The debt is still outstanding and presumably due the client. Armada sent the initial validation notice at the time of listing to the address-of-record. There have been 4 letters sent [the most recent to a new address provided by ****************]. None of the previous were returned. Armada also has logged 30 successful telephone outreach attempts. The most recent telephone contact resulted in a conversation with **************** that in-turn resulted in that 4th letter sent at his request. He continues to be afforded the opportunity to seek additional, clarifying information about the alleged debts.