We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Town Toyota Scion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a used vehicle in October 2022, was assured of inspection and maintenance prior to vehicle purchase, including recent transmission flush. Paperwork was presented to support this claim, however during routine oil change, it was revealed that the vehicle had never received transmission maintenance in over ******* miles, there are loose and missing bolts from the front control arm, causing risk for injury to any passengers should the control come detached.

    Business Response

    Date: 07/19/2024

    We asked the customer to come in and reviewed her concerns of which we addressed them and she is now very satisfied.  

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to Town Toyota on 10/03/2023 to look at possible options for a truck purchase. I was met by a salesman named ***** and discussed different options. I had found a certain color and model that I wanted so we began discussing what that would take to get the vehicle as soon as possible, we discussed doing a dealer trade to get said vehicle sooner, but that I would have to put down a deposit of $1,000 on the vehicle so that if I walked away, they weren't left high and dry for their efforts which I later found out was a blatant lie. So I put a deposit down on a 2023 Tacoma Sport in Lunar Rock with attachments that include a blackout package, bed lighting kit, all weather mats with a model number specific to that vehicle which was 7566E. I began waiting for delivery of the vehicle which I was quoted a month, around two weeks I received a call with a date for delivery on either 11/06 or 11/07/2023 so I wait and call on the 7th to which I am told that there is no vehicle and suddenly no delivery date. I end up waiting 3 times the initial time I was quoted and lied to about why the vehicle delivery was delayed stating that they had to fix the bumper, a quick purchase of a Carfax determined that the statement was yet another lie. I look over messages from Blaze with screenshots of supposed delivery dates and notice that the model number had changed to 7566G and any screen shots sent after that were shifted so you couldn't read most of the information. I didn't think much of it until I received my vehicle and after a couple days noticed that the blackout package was missing from my vehicle. When I went back to speak with a manager, they confirmed that they did in fact sell my vehicle that I had put a deposit down on and told me they weren't giving me the blackout package that I had put a deposit down on. I realize there is nothing that can be done about the lies and the time I waited, but I did put a deposit down on a vehicle WITH a blackout package, not without.

    Business Response

    Date: 01/22/2024

    The sales managers have spoken to the customer and this has been taken care of.

  • Initial Complaint

    Date:07/11/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dishonest sales managers.I went in to buy a car on Saturday night but needed my business partner to sign off on the purchase. They had no way to take a digital signature so I agreed to come back in first thing Monday morning despite the fact that I had work and my kids with me. I was told I couldn't come back on Tuesday and that it needed to be Monday, even though I had work and my kids. So I brought the kids in on Monday morning at 8am and ********************* reneged on the price that was agreed upon.Additionally, while they "waited to talk with the ** to see if they could honor the deal they already made" they tried to get me to fill out a credit application which would have affected credit score, in what I assume is an attempt to get us further locked in on a purchase that they were dishonestly messing with the price on.Later that afternoon I went back to talk with the ** who accused me of lying and said that he's a business man and can't sell the car to me for the agreed upon price because he could sell it to someone else for more.

    Business Response

    Date: 07/17/2023

    Customer has been contacted and issues have been resolved to their satisfaction. 

    Customer Answer

    Date: 07/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Town Toyota Scion is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.