Business ProfileforDoug's Lynnwood Mazda

On 2/20/24 I went in for service appointment for my breaks. I was on time for my appointment at 11am. I was told by **************** agent that it would take up to 4 hours and that they would call me . I went back home to work. Around 4 hours in I texted them and asked for an update but i didn't get a reply back. I get a text back an hour later says "Vehicle will unfortunately note be done tonight. You do not need rear breaks yet, but you need front rotors. ***************************, dougs hyundai appointment coordinator. "I was beyond frustrated as they didn't even have the courtesy to call me to tell me this. I asked to get a call that's when **** said everyone went home and that he didn't' know what was going on. I asked why was my car not even worked on . Because i get notified on my app when my car is opened and not once did they open the door. The sales manager *********************** made things worse by telling me that "they won't charge me anything and i can come get my car" I told him i take care of my dad who has dementia and for them to treat me this was disgusting and unacceptable. Not once did he apologize. When i went in to get my keys he said the reason it wasn't worked on was they didn't have the part. I had this appointment on the books for over a month and no one told me this before.