Complaints

This profile includes complaints for Dr. Nancy Becker ENT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dr. Nancy Becker ENT has 2 locations, listed below.

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  Dr. Nancy Becker ENT

  1427 Jefferson Ave Ste 101 Enumclaw, WA 98022-3649

• 

  Dr. Nancy Becker ENT

  8804 Main St E Bonney Lake, WA 98391-8985

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mishandling of my recent medical services at Nancy Becker's office, as well as the lack of communication and billing transparency I have experienced friend to have sutures put in. I was charged a $60.00 copay for what was assumed to be a covered procedure under my insurance However, the following day I received a call informing me that the service was actually considered cosmetic and not covered by insurance, meaning I was required to pay an additional $500.00 This information was surprising to me, as it was never communicated at the time of service. When I inquired about this discrepancy, the staff could not provide an explanation for why they failed to inform me of this situation upfront Furthermore, I noticed an error in their accounting: I had already paid a $60.00 copay. If the service was indeed not covered by insurance, my payment should have only been $440.00, not the full $500.00 I pointed out this issue, was corrected A week later, I was contacted by your office to schedule an appointment for suture removal. I initially declined, as I did not want to face any further surprise charges. However, when the scheduler assured me that the removal was included in the original $500.00 I reluctantly agreed to the appointment. When I arrived for the removal, no money was collected at the time of service, and no consent to treat was signed Again, I was contacted by office, this time for an additional $200.00 charge. I was informed that I owed this amount, but this contradicted the earlier explanation that the removal was included in the original $500.00 I refused to pay this charge, as I had been explicitly told that it was part of the initial payment. I then sent an email to the team and the owner of the office, requesting clarification on the charges No response Additionally, I have made multiple attempts to request my medical records directly from the doctor and staff. However, each time I was refused access to my own records, which I understand is illegal

  Business Response

  Date: 11/27/2024

  Dr. Becker denies these allegations. We can't discuss this further, due to HIPAA.

  Sincerely,

  ***** *****, Clinic Manager

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22602159
  
  I am rejecting this response because:

  I have paid $500.00, upfront costs were not disclosed, did not request my old sutures be removed, was told it was included, did not sign any authorization to treat, did not get my medical records after 4 requests. Extremely poor front desk communication. They're not worried about HIPAA I can guarantee that!
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 12/26/2024

  We are mailing patient chart to patient.

  Customer Answer

  Date: 01/15/2025

  I noticed that despite my previous request, no charges have been removed or adjusted.  I had expected a review of the charges and adjustments as necessary, but it appears that no action has been taken. Surprising patients with hidden  fees and not being transparent about billing is not even legal in ****************. Please see the Balance Billing Protection Act (BBPA) safeguards patients from surprise medical bills, also known as balance billing. This legislation is codified in the Revised Code of Washington (RCW) under Chapter 48.49.

  To resolve thEse issues, I request the following:

  1. A detailed explanation of why no adjustments were made to the charges, despite my earlier ********************
  2. A review of the charges for accuracy and appropriateness, with a clear explanation for each itemized *************

  Thank you for your attention to this matter. I look forward to your prompt response.

  Sincerely,

  ********* *****

  Business Response

  Date: 01/31/2025

  Dear BBB,

  Please see the attached doctor's note in reply to this complaint.

  Thank you,

  ***** *****

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22602159
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to Dr. Becker's office with sinus infection symptoms on 1/27. On that date and one month later, I had two different providers in her office perform nasal endoscopy procedures during my appointment. I did not ask for this procedure, or even know what it was when they introduced the equipment to me. Neither of the providers nor any staff member informed me that I would be billed $319.79 for each of the occurrences (which I have reluctantly paid in full already even though they are not due until 4/25/23).I attempted to get an explanation of the billing from the provider. Dr. Becker's response (which she repeated two to three times in our short conversation) was, "I don't know what you're asking me for. I wrote you a letter. Most doctors would charge for this, but I wrote the letter. I gave it to you." She's referring to a letter I requested from her recently after we learned of mold exposure in our home. I'd asked her to sign a letter to the fact that I'd been seen in her office over the course of the past year with sinus symptoms. I don't see how the two are related, but she somehow seems to think that the billing is excusable due to the letter.

  Business Response

  Date: 05/12/2023

  Thank you for your feedback. We are sorry you found your visit less than satisfactory. Patient satisfaction is very important to **. Due to HIPAA privacy laws and respect for our patients, we will not publicly discuss details regarding patient concerns. Please feel free to contact our office at **************, and ask to speak with the Clinic Manager.