We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ski Resorts

Crystal Mountain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crystal mountain was running a promotion where you could buy a $60 ticket on a particular day if you bought, "in advance". Their website did not define, "in advance". When I went to buy my ticket two hours in advance of their operations opening for the day, the price had nearly tripled to their regular rate. When I emailed customer support they replied, "I'm so sorry about your experience yesterday but indeed the promotion was only good for advanced purchase only, at least one day ahead of time." This "one day ahead" language was never on the website nor the advertising page.As you will see from the attached images, prior to emailing them with my complaint the website said, "$60 lift tickets are offered on the 2nd Thursday of each month, available online only. Tickets must be purchased in advance". After emailing them and asking for a remedy, they instead changed their website language to say, "$60 lift tickets must be purchased at least 24 hours in advance and are not available for purchase at ticket window. You must pre-purchase your discounted ticket and you will not get this deal if you come to the mountain and try to purchase it day-of at the ticket window or online".

  • Initial Complaint

    Date:12/10/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business never fulfilled my order. Waited over an hour for my food, people who ordered 40 mins after me were getting the same item as me long before me. Picture attached is of expected delivery time, waited until 130 and left because they wouldnt fill my order

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company steals from its employees. They send wrong checks every two weeks and expect the employees to blow it off because they are slowly stealing money from every check.There are significant problems going on in this company.

    Business Response

    Date: 09/12/2022

    We are aware of the delay with gratuity getting posted to payroll and have every intent to pay employees for their tips. Unfortunetly this employee walked off the job and their employment was terminated before the wages were adjusted.  ******************* team will ensure that this employee gets compensated for all wages/tips or other earnings that are still owed.    

  • Initial Complaint

    Date:07/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 5 tickets for the gondola ride 6/6/21, my family came into town and this was a special event. Crystal mountain cancelled the gondola ride that day due to bad weather, I was told Id be able to use the tickets whenever I would like at another time. I emailed the ticket counter and let them know my family was returning this year and we would like to schedule again using the tickets I had bought, then I was rudely told I had to use them last year.

Crystal Mountain is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.