Business ProfileforZAG Motors

March 2 i purchased a dodge Durango from this dealership immediately i start smelling sweet rubber smell, fast forward to March 5th with my 4 year old daughter on the freeway the driver side starts smoking and overheating. I took it to be serviced Wednesday morning sat there with my 4 year old daughter for over 5 hours before the stated they was waiting on a part for the truck and that will take 30 minutes after about an hour theyre service lady came out and said the truck needed a module and that I needed to come back the next day but in time the truck will still smoke. So Saturday March 9th the water pump or radiator hose came off, I spoke with ***** which stated they wanted me to drive the truck back the dealership. I politely told ************* not driving the truck back to ******* and cause damage. I also let him know that I didnt want the truck anymore and wanted my money back. I had the truck towed back the dealership Sunday the 10th and spoke to ***** and expressed to him i didnt want the truck anymore and that I needed a reliable truck with 3rd row, ***** went and talk to the manager that was in that day and came back with a 2017 dodge journey that was presented to me on Saturday March 2nd that I was originally told I wouldnt be able to get approved for i politely declined and asked for my money back, they agreed to give me my money back but now. March 11 Im told by a different manager that I cant get my money back and that I would have to take the truck or he put me in something else. The manger that ***** spoke to Sunday reprinted up my contract for the 2011 dodge Durango that was not signed at that time and agreed for me to come back in 2 days to receive my check for my down payment. The manager I spoke with today stated he will have to talk to the manager that was in that day for further confirmation. I need help I dont want nothing from this lot I just want my hard earn money back so I can purchase a reliable truck for my family