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          Business Profile

          Wholesale Toys

          Funko Inc

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wholesale Toys.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/29/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On January 24th I submitted an order on **************************. When submitting the order the companies website glitched. My bank card still shows the money as being held but I never received an email confirmation and my account shows no order history. After 4 attempts to reach the company through their customer support section of their website with zero response I am forced to take different action here.

            Customer response

            01/31/2025

            The business resolved my complaint

          • Initial Complaint

            01/26/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            11/26/24: I placed an order for a Funko Pop and a protective case 12/05: I received the product and immediately filed a complaint on the company website, as the Funko packaging and the protective case were both damaged.12/23: This was the first contact made by an actually employee regarding my complaint! I had a series of back and forth messages with the employee, and he agreed to replace the protective case. I asked about the packaging that needed replaced, and he said they needed a photo of it to prove it was damage (despite me having already sent that in my original complaint).12/24, 12/28, and 1/1: I sent three follow up messages to the employee about the second piece I needed replaced.1/2/25: I finally received a response, and was told I would receive a replacement piece.1/24: I received ONE of the TWO products that I was seeking replacement for, and was told would be resolved. I sent yet another complaint.1/25: a different employee said that they saw that the complaint was resolved, and that they would not replace the second piece. They are "sorry" for my experience and disappointment, but will not fix their mistake.

          • Initial Complaint

            01/20/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            "I purchased a Loungefly mini backpack on November 2024 and with in a few days of using the material began rubbing off despite normal use. I contacted Loungefly to address the issue, but they refused to take responsibility or offer a solution.This is unacceptable given the price and expected quality of their products. I am seeking a refund or replacement for the defective item."

          • Initial Complaint

            01/20/2025

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            On 12.26.2024 I ordered a product on this company's webstore. On 01.02.2025 I received notification that the item had finally shipped. The package was supposed to have been delivered on 01.10.2025. I paid extra for shipping. The product still has not been delivered. I have sent 3 emails to the company's support account with no response but an automated one saying that someone will reach out. I have contacted both shipping companies and both are saying that the other has the package. I have requested an investigation, and since a full and immediate refund, with no response.

          • Initial Complaint

            01/18/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Hello, I'm writing this because there has been a steep decline in the quality control and customer service departments at ********************** over the last year. Every time I order something, I get the same old "we're sorry about that but there'a nothing we can do." I'm just tired of it. Quality used to matter but now they do nothing about it. We had a recent order that 2 of the items ordered were damaged and/or defective. Yes, they sent a refund but I didn't want a refund. I would like to have my items replaced. One of the items does indeed appear to be out of stock but the other item is in stock. Rather than replace my item, they want me to rebuy it. Of course, I purchased it on sale and now it's full price again. I'm tired of getting the run around from this company.

          • Initial Complaint

            01/17/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 11/05/2024 I purchased a large amount of items during a sale Funko was having at the time. I intentionally did not plan to purchase the amount that I did. However, they were offering an exclusive item they advertised to be limited to only ***** pieces. Funko required a minimum purchase amount of $150.00 to receive this limited item. The item was supposed to have the exclusive Funko Shop sticker with the actual piece count of ***** on it. This was not the case. Once I received my package to find my item not as advertised I reached out to Funko inquiring about the mixup. Come to find out, everyone who purchased this item received it without the promised sticker and Funko has done nothing about it.Any collector of anything knows that a ***** piece count item would have far more value than an item with a higher production run. This is certainly not the first time Funko has done this as well as many more similar and shady things. I have reached out to them on multiple occasions regarding this matter as well as many other times pertaining to damages. Funko is extremely difficult to contact and they never offer a positive outcome if you do hear back from them.I have another picture if needed. It is the actual item I received and not the one Funko falsely advertised. I would have added it, but it wouldn't allow me due to image size.

          • Initial Complaint

            01/15/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchase Made of December 8th 2024 Cost as $143.21 *********** was supposed to help me with a lost package; they made me file a claim with *** and said then Funko would help me after I showed them. I gave them what *** said, and they have been ignorating my emails for almost a month now.

          • Initial Complaint

            01/15/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            This company will not ship this order to me. Nor will they answer any of my Emails

          • Initial Complaint

            01/13/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have sent in many inquiries about my order that was placed back in December before Christmas and I have yet to receive any response back from this company and where my order is or what is going on with it, it says it shipped but nothing is updating and it hadnt shown up at my residence

          • Initial Complaint

            01/11/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Hello, Hope all is well. This is the second funko order that I've had delivered to me in complete and total damaged state, see the photos for the arrival box condition. The Funkos all (except for both wizard Funkos strangely) had damage including scuffs on the windows, tears and complete dents in the corners and sides. See the photos below of some examples, additionally some of the inner plastic shells were completely torn and had big cuts in the plastic. Last time you reordered the order for me which was helpful but the Funkos still were not in perfect condition (though they were better and I did not want to say anything to not cause further trouble), I needed a lot of these for now, and a replacement won't be very helpful this time, so I would please appreciate a refund. See the photos below and I can always send further photos.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2802 Wetmore Ave

          Everett, WA 98201-3569

          Visit Website
          (425) 783-3616

          Customer Complaints Summary

          331 total complaints in the last 3 years.

          123 complaints closed in the last 12 months.

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