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Business Profile

Wholesale Toys

Funko Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

This profile includes complaints for Funko Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Funko Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 346 total complaints in the last 3 years.
    • 126 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Indominus *** funko pop from this company on 2/23/2025 order number ********. It was shipped but the tracking hasn't updated since 2/25/2025 so I tried contacting Funko but they have not answered any of my emails. I also ordered another funko pop on 2/23/2025 order #******** that also shipped but there are no updates in tracking and again Funko will not reply to my emails. Both of these orders cost me about $100.00 and I would like a refund on both because it seems they got lost in shipping. Funko needs to at least respond to my email to help me resolve this issue but the fact that they haven't is bad business.

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered almost $100 worth of Funko pops and one of them was defective. It was painted incorrectly. I asked for a replacement and I even sent them pictures of the defective item. They would not replace it. ******** customer service. I will never buy from them again and I will never recommend them to others.

    • Initial Complaint

      Date:02/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased custom Funko pops as a wedding gift to my husband. The delivery date stated February 14 2025 but I have not received my package. I went to the post office and they stated they also did not have the package. I sent several emails to the company because there is no phone number to call. They never responded to a single email as of yet and its been 3 weeks since I emailed.

    • Initial Complaint

      Date:02/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,When I purchased my Loungefly purse and wallet, on February 4th, I did not create an account with them, I checked out as a guest. I received my order from Funko on February 11th. On February February 12, I started a return for my products. When I started my return, I assumed the company would email me my return shipping label, like every company does. They did not. I reached out to the company, emailed them same night, February 12, explaining what had happened and I needed help with my return shipping label. No one responded. I waited till the evening of February 14, replied to the email that states we have confirmation of receiving your email. No reply. I also messaged their Instagram account on February 17th, and replied to the email, and no one has gotten back to me.On February 18th, I received an email from Funko Marketing asking me to RATE my order experience with them. Seriously? No replies back but they wanted me to rate them. I just wanted to return my order. I would never do business with them nor recommend them.

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package was delivered to the wrong address in the wrong state I was never made aware of this issue and I was never refunded or received my product and never received any correspondence from this company

    • Initial Complaint

      Date:02/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/3/25 I created an account on ************************ and signed up for point collection. I placed two bags /purses in my cart and proceeded to check out. The website malfunctioned,timed out,I pressed/clicked NOTHING. When the site refreshed on its OWN, the page was white and simply said "something went wrong please try again later". Naturally I checked my email- no confirmation of a purchase. I then checked my account- no confirmation of an order listed. So,with NO confirmation of any order whatsoever- I proceeded to try again- this time the order was successful; got a confirmation email and order history in my account. Days go by and I received TWO boxes from funko,both having two of the same bags I ordered ergo duplicates of the same order. I go to my email and still only have the 1 confirmation of purchase email yet two "your order is on the way" emails that came in closer to delivery. I then go to my loungefly account and see ONE order history of just the original 2 bags,but in my BANK account there are two charges! Funko has no live chat,and no live support telephone number ,even the one listed only gives hours of operation,then hangs up. So I put in a support ticket on 2/10/25 and was told, by bot of course, that they would get back to me within 48 hrs. In my ticket to them,I requested a paid return postage and full refund for the double purchase. That is all. I believe them promising to reply in 48hrs is insane considering they have NO help hotline or live chat to help with the bulk of complaints or needs of their customers. I'm infuriated by waiting and waiting and thus came to BBB ,which I've never had to do before in my life,for assistance . Thank you for your time and help.

    • Initial Complaint

      Date:02/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I order an item from Funko a loungefly mini backpack and received an email that my product was shipped on 01/31/2025. The tracking number has not been updated since that date was shipped and I contacted Funko with an email on February 11 2025 for an update on when should I expect my product and have not received an email regarding my purchase.

    • Initial Complaint

      Date:02/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #: ******** I purchased the item 1/15/25 and i received a shipping confirmation a couple days later and the tracking has had no information and now is no longer even a valid tracking number. This item was a little ********* present for my son that never came and the Valentines Day has come and gone. I would like the item replaced or a refund. I have made attempts via the websites contact policy to do so. There is only an email NO contact phone # and my requests have gone unanswered. Emails attached.

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the day of January 31st an exclusive funko pop went up for sale on **************************. I added it to my cart and proceeded to check out, but the page crashed and reloaded. I checked my email for a confirmation, but I didnt get one. So I went under the assumption that the order didnt go through since the page seemingly crashed. I waited several minutes but these items can sell out incredibly fast, so I didnt want to wait any longer and potentially miss out. I checked out and got an email immediately confirming my order. A few days later I checked my order and was surprised to see two orders were now showing up. I still have not received the first order confirmation email. I emailed Funko immediately, Feb 3, explained my situation, and requested that one of the orders be cancelled. I received a generic email saying theyve been busy lately, but that Id get a response. I never got a response and now both orders have been shipped, the second one is due to arrive today. I understand that some customers will buy several of one item for a chance to get a limited edition one, so theyve marked all of their new items as final sale. That is why I reached out immediately. I only ever wanted one and now Ive been charged twice due to your sites instability during high traffic. Im not asking for a hand out, Id like the ability to return one of these items for a refund of the double charge. I tried contacting you through your site, but that was over a week ago and clearly didnt work.

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised a refund for a damaged order for Christmas and I have reached out four times after I didnt receive my refund and they have yet to contact me.

    Funko Inc is NOT a BBB Accredited Business.

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