Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As so many others have stated this company is completely involved in predatory lending and are unwilling to help in any way to make matters correct. If you can find a way to get a hold of someone in customer service they will speak over you and basically tell you that its too bad youre in this situation. I originally put a $10,000 down payment on a $72,500 truck and have made every single payment on time for slightly over 1 year. After calling and requesting a payoff amount i found out that my payoff is higher than the original amount financed to begin with!!!! Not only was I misled and rushed into signing the paperwork but I was lied to when i specifically asked if this can be payed off early with no penaltys just like a conventional loan. They will rush you and tell you anything you want to hear just to get you to sign. I advise anybody and everybody to stay far away from this criminal like organization no matter how tempting it might be.
Business response
01/16/2023
Financial Pacific Leasing takes consumer concerns seriously and appreciates the opportunity to address them. Management is currently reviewing your complaint and account and will respond in writing after they have completed their investigation.Initial Complaint
01/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had a lease agreement with **************************, **** The lease number was #*******-901 and the money was debited from my account as Financial Pacific Leasing. There were supposed to be 22 payments of $447.35 after my Commitment Deposit of $1,093.70. I received a letter from Financial Pacific dated February 4, 2022 that the lease had been satisfied but I owed them $363.79 for state property tax. We promptly sent them a check to close this out. A month after that, in March 20 2022 they began debiting my account as ****************** for the same amount and still have to this point Unfortunately, my book keeper missed the additional debits due to the name change (from Pacific Leasing tp providence). I have called repeatedly often with no answer but when I get an agent they tell me this needs to me handled by a manager. They take my info and say they will pass it on and the manager will contact me back. They still have not contacted me and it has been a week. I will get the bank to provide the information on the debits from my bank account so it will be easier to get the information necessary. Thanks *******************Business response
01/13/2023
Financial Pacific Leasing takes consumer concerns seriously and appreciates the opportunity to address them. Management is currently reviewing your account and will be responding in writing shortly. Thank you for your patience and understanding as we thoroughly investigate your complaint.Customer response
01/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Me and my Husband was looking for Financing to purchase a box truck. All communication was through email everything seemed good into we called the company to see what our payoff amount was. All to find out that they have added on an additional $31,000 on the loan. Our first question was how and is this even legal. They said this is what we call some kind of equipment fee. Of course this wasnt communicated that this is what would happen if we got financing. What they do to be slick about it is give you a monthly payment and years that you will pay and that extra $31,000 has been included. This is highway robbery for small businesses and if this was clearly communicated there is no way I would have ever agreed to this.Looking at majority of the complaints this is how they operate stay far away from this business. How can you load interest upfront on a loan? Asked about early payoff options in an email and now I see why he wouldnt write how it worked in an email.Business response
12/19/2022
Financial Pacific Leasing takes consumer concerns seriously and appreciates the opportunity to address them. This complaint has been submitted to management, is currently being investigated, and a response will sent shortly.
Thank you
Initial Complaint
10/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been attempting to get FALSE insurance charges removed from my account since March 2022; so that I may payoff my account.I have asked for a supervisor to contact me regarding this matter on several occasions. I have also been reaching out to you for over a month to get this rectified as well as reaching out the account rep in the finance department for ******* Brothers BEFORE THE PREVIOUS COI expired and I am still getting these generic emails. I have also explained to multiple supervisors when I CALLED, and each stated they would take care of it and have the insurance removed and credited SINCE I HAD INSURANCE ON VEHICLE since it was purchased and only took it off in June when the vehicle was taken back. I am not paying for this insurance so as soon as someone contacts me and can remove the fees that were added on WITHOUT my permission or any discussion, I can pay this vehicle off and we can be done with this relationship.Business response
10/20/2022
Financial Pacific Leasing takes customers concerns seriously and appreciates the opportunity to address them. Management is currently reviewing your complaint and account and will respond as soon as possible.
Customer response
10/27/2022
Complaint: 18241666
There WAS NO resolution by Pacific Financial Leasing which is why I did not respond to your email. They have done nothing and I have paid off the account minus the insurance money they are attempting to charge me. Please do not **** as resolved.Business response
10/28/2022
A response letter from management will be sent shortly. Thank you for affording us the time to respond.Business response
10/31/2022
A response letter has been placed in the mail as of today, 10/31/2022. You should receive it in just a few days depending on the US ***************
Thank you, Financial Pacific LeasingInitial Complaint
06/09/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Our bobcat broke down and we were in need of a bobcat quick, I had applied for *** loan and also with this company. *** takes a bit longer, we were approved and I told salesperson that we would probably refinance the loan with them and asked about paying off early and penalties for doing such. I was told "NO" so we proceeded with loan and two months later got the *** approval saving us $500 a month on the payment. Called to get payoff and was told I had to pay all the interest on the whole loan. Bought the bobcat for $44.000 and was told I had to pay $60,879 to pay off loan and we had made two payments. I feel this company is a scam and should let me pay off the balance that I owe without having to pay all the interest. Can you please help me with this? I just want to pay off what I actually owe and NEVER do business with them again.Business response
06/20/2022
Financial Pacific Leasing takes consumer concerns seriously and appreciates the opportunity to address them. We are currently reviewing your account as well as your contract and will be in written response shortly. Thank you for the opportunity to review.Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Trying to get my tax info, interest paid , from this company , have been calling them for two month's, I did Talk with one guy, and he sent me the wrong, info, and apparently, he is the only one that works there that can do this for me. I have left messages ,and called, and called, and nobody calls me back, don't know what else to do, Thanks for any help in this matter,,,, ,*****Business response
04/15/2022
Thank you very much for this reminder and we apologize for the delayed reply.
We have been attempting to contact the customer directly by phone since the beginning of April, to obtain clarification and further understanding of their complaint and request. Our records indicate, there have been multiple conversations regarding taxes prior to this complaint being opened. As we have not successfully connected with the customer over the phone, a written a request for further clarification, is scheduled to send today,04/15/2022. Additionally, the request includes information available through our office during business hours and website 24 hours a day.
We appreciate the reminder and are confident, this will be resolved as soon as contact is made.
Thank you
Customer response
04/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************I got a phone call from FPL ,and they left me a message on my answering machine, that they would be getting ahold of me
in a couple of days ,that was almost 2 week ago, haven't herd from them since,,,,,,,,,,,,,
Initial Complaint
02/08/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Ive had a loan since 2016 and paid it off in October of 2021 and was promised my title by 1-1-2022 as i was told years end it had to be settled because of taxes and still no title. Its now been over 4 months and they still lie and brush me off. Bad enough i paid double the worth of the trailer yet they cant hold up to such a simple task. I want my title!Business response
02/14/2022
Thank you for the opportunity to address your concerns.
Financial Pacific Leasing takes consumer concerns seriously and appreciates the opportunity to address them. Management is currently reviewing your complaint and account and will respond as soon as possible.
Thank you for your patience and understanding.
Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a $16000 piece of equipment. Financial Pacific terms were 48 payments of $756. I have had the loan for 4 years already, paid over $30,000 to date, and we still owe $8000 according to a representative. Company will not send statements and the consumer has no idea of knowing what fees are being charged or if payments are being credited properly. I have been late a few time but not enough to still owe $8000 four years later. I have no supporting documents because the company doesnt send any. Only emails.Business response
09/16/2021
Umpqua Bank and Financial Pacific Leasing take our customer concerns very seriously. A representative will be in contact with you within the next few business days to discuss the matter.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
20 total complaints in the last 3 years.
6 complaints closed in the last 12 months.