We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

In & Out Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 9 I contacted In and Out plumbing because my house flooded in the hallway and under the toilet. The initial quote for snaking the drains was $1200.00 this was not done. The next quote was $7,816 to attempt to clear 75 ft of main line, replace lead ****** and install clean out. On that same day the quote went up to $22,197.88 because they said the sewer line needed repair. On July 10 the quote went up again to $33,292.95 for the addition of 60 ft of sewer liner. At this point I have paid $21.098.94 owing $12,194.01. On July 16 the job except for final inspection was finished and that we could use everything as usual. We did laundry and the house flooded again in the same manner as before. At this point I started wondering if I really needed a new sewer line. How could I have just paid $21,098.94 and my house still flooded? The job was completely finished July 19. On July 19 he asked for final payment, I asked several times for an itemized list. They refused saying they do not itemize by time and materials as they work on a by job basis. My estimate is 4 guys 6, 6 hr days, 2 of them were standing around the majority of the time, plus $1000 - $2000 in materials. On July 31, ********************************************************* "to begin the collection process of filing a lien against your property and garnishing your wages and you will be responsible for collection and legal fees as mentions on our terms and conditions"I got bids from $17,000 to $21,000 from 2 other sewer repair contractors and both the The city inspector, my insurance adjuster indicated that I was being overcharged.I asked if he was willing to negotiate to the $21.098.94 already paid with no response On August 5 16 days after job was completed I received a letter from attorney ************************* indicating that they are putting a lien on my property. It also said I authorized my tenant to sign for repairs. I do not have a tenant, I live with my niece neither of us signed anything.

    Business Response

    Date: 08/20/2024

    This complaint was been resolved and the customer has emailed the reviews manager at the BBB, *********** at ************************************ and reference BBB Complaint #******** in the subject line to inform him that the complaint has been resolved and the file can be closed. 

In & Out Plumbing is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.