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Find a Location

Larson Cadillac has 1 locations, listed below.

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    Business ProfileforLarson Cadillac

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides new and used vehicles, services and parts.

    Business Details

    Location of This Business
    6411 20th St E, Fife, WA 98424-2205
    BBB File Opened:
    9/1/2011
    Years in Business:
    11
    Business Started:
    12/28/2012
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 8:00 PM
    Su:
    8:00 AM - 8:00 PM
    Business Management
    • Mr. Edwin Devi, General Sales Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hello, I'm *********************. I want to make a complaint about Larson Cadillac in **** Washington why they lasted 11 months with my truck without being able to fix it supposedly that GM in **************** was on strike for three months. I even sent them a voicemail from the Service manager about how he told me that I was leaving. to TOWING MY TRUCK, but they were paid on Friday!!! They even charged me for having it as Storage for my truck there, almost $1000. I felt pressured and threatened and they already had my truck ready for TOWING to take it but that same Friday I went for They had even removed some parts from my truck that I realized and I told them I'm going to go to the store where I bought the system so they can pay me what you removed and the next day, I went and they had already supposedly found the parts that were missing. They had been removed, I also took a photo where they left a hole at the bottom where they did not put the cover on the GEARBOX, it looks dry and wet!!! also when I left my truck there with them EVERYTHING was working and it turns out that when I picked it up the ** lines were NOT working, they were loose and blown hot air and I had fixed them, they were new and also the passenger door did not open. They screwed up the (Door latch lock actuator) Also CRUISE CONTROL, PARK ASSIST, BLIND SPOT/REAR CROSS TRAFFIC, LANE DEPARTURE ALERT, LANE ASSIST, COLLISION SENSOR AND THE REVERSE LIGHT ALL THAT DONT WORK, and it was working all the time when I left it, but I couldn't argue with them because I never beat them and what they want is money, money, money, the more they get, the better for them. I hope you can help me with this and I sent you the photos and the voicemail that the manager left me. Thank you very much for your time. I hope to hear from you soon because you abused me.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anthony D

    1 star

    03/12/2024

    Horrible customer service, no communication, managers don't respond to phone calls or emails. If you want answers you have to basically just show up on site. They've had my car for 9 months. Told me it was ready twice went to go pick up my car and the car wasn't ready, wasn't detailed interior and exterior like promised on both occasions. More to the story but not enough characters to fit in to tell it all. There were two people working at Larson Cadillac that did make the experience somewhat tolerable they no longer work there. By far the worst experience I had at any business. As of now I still don't have my vehicle hopefully when I pick it up everything will be okay with it. But I'm not holding my breath. No surprise the BBB rating is a D-. Save yourself the frustration don't go to Larson dealerships.

    Local BBB

    BBB Great West + Pacific

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