Complaints

This profile includes complaints for Olympic Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olympic Management Company

  6820 20th St E Fife, WA 98424-2214

  
• 

  Olympic Management Company

  6820 20th St E Ste B Fife, WA 98424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began renting from one of their properties rolling creek (***************************************************************) in 2017 and left the complex in 2024. The company is attempting to extort money to pay for the upgrades they want to make the apartment more desirable. The information from my portal showed bills that includes painting, carpets, blinds. I emailed them on oct. 15th 2024 when they first posted the charges and followed up with many phone calls and emails that were ignored. I'll attach emails and document to get a better idea of what is going on.on 11/ 13/ 2024 I got a text from ******* the property manager saying they will send a new letter. This cued me into start looking why they would use this wording. Upon further looking at my lease and laws and saw that they needed to physically send me something in the mail.The apartment did not send me a letter validating the debt within 30 days and when asked about it they send a scanned image of a word doc stating the date of 10/18/2024 and wrote original in pen at the top but did not include any verification that it was actually sent. When attempting to continue the dispute because they reduced the carpet price by prorating an additional 2 years totaling 5 years even though we lived there for 7. They threatened me to increase the charges after the ******************************************** 10 days of sending the last letter even though it says 30 days at the end of the letter *as for the blinds they replaced one due to an issue years ago but opted to leave the other 3 blinds with the non modern update (metal blinds with pull strings and are trying to charge us for the upgrade) Please contact me first to fill in any gaps I may have missed.

  

  Business Response

  Date: 11/22/2024

  We have reviewed your inquiry and found that your move out documents were sent in a timely manner to the forwarding address you provided. Additionally, we have found that your adjusted move out charges are accurate. The blinds, painting, and flooring costs are justified. This is because the damages were beyond normal wear and tear, even though you lived in the unit for 7 years. Please see the images attached. We have ample photos and documentation supporting our position on the matter. 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first applied for a rental listed as available in November of 2023. We were later told that the unit had multiple applicants, and so I requested a refund as we were told that we were the first application to be entirely completed and under review. They said they would refund me. I waited another two weeks and reached back out again, at that point I was charged a second time. I called and informed them, they assured me that I would be refunded and that never happened. Then fast forward, I am still in search of a rental, as the unit listed within my price range was not available. I see there is another rental October of 2024, by this point my income had gone up significantly and both of my kinship kids are now receiving SSI benefits which brings up my income significantly. *** says the rental listing is her own personal residence, so there isn't a listing on the website. She urges me to apply and put her personal address down when prompted to select a unit of interest. I do so, paying another two application fees. After providing the documentation I was asked to provide, I am blocked and my calls and texts no longer delivered to the iPhone of ***. ***********) From October 13th on, I did not receive any response from *** despite my multiple attempts to get an update about the status of my application. Again, I was told there was no other applicants and I also listed two or three additional properties of interest in the case that this one was not available. My husband gets an email from ****, who verified that our application was denied due to insufficient income despite meeting the 3x monthly rental amount, confirming that we were on a "do not rent to list" after our initial application in November of 2023 was denied, despite having sufficient income now and the change in resources and employment.

  

  Business Response

  Date: 11/13/2024

  Thank you for your inquiry. We have reviewed our database regarding the information you provided. All I can see is that you made an inquiry with ******** ****** at *************************. Our system does not reflect that you submitted a rental application or that you were ever charged.
  
  We do not have any employees named *** or **** associated with ************** and we do not have any rental applications on file for you. This leads us to believe that you are referencing a different property management company, not Olympic Management Company.
  
  However, if you do have any information such as proof that you were charged by Olympic Management Company or *************************, please send it to ************** and we will promptly respond and help you address this matter.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment manager is not taking care of my neighbors in apartment 10B. They have had 12 different tenants complain about them yet nothing is being done. The apartment manager seems to have a drinking problem and says one thing one day and then a totally different thing the next. He has said he has taken legal action against them yet nothing has been done. They let their dogs bark all hours of the night very loudly. They scream at each other all hours of the night into the morning. They let their dogs p*** and **** directly under our bedroom windows and don't pick it up. And now apparently since they complained, we are not allowed to park our truck in the handicap spot directly in front of my apartment even though we have a handicap placard. They also complained about my fiance smoking marijuana outside so he's not allowed to do that anymore either even though hes been doing that since he moved in last almost a year ago. The cops have been called on them twice due to noise complaints and nothing has been done. I feel like I cannot get peace. I feel like it's messed up that I'm paying rent just to walk on eggshells every time I'm home worrying that I'm gonna have a video taken of me when I'm not even doing anything wrong. They're trying to use anything and everything they can against us. This is not fair. They need to be taken care of and kicked out. I'm pretty sure the apartment manager **** is not doing anything just because they pulled the race card when this has nothing to do with the color of their skin, but everything to do with how they don't give a c*** about anyone but themselves. He's catering to them now even though they're upsetting so many people around them. I know many people have moved out because of them or plan to. I would've by now if I could afford it, as this is so so stressful!! I have never dealt with neighbors this bad before. I hate it. I feel like they're being favored at this point because if anyone else did all this they'd be gone.

  

  Business Response

  Date: 09/26/2024

  Thank you for taking the time to state your concerns. Under WA State Landlord Tenant Law, if a tenant is in violation of a rule of the lease, a 30 Day Notice to Comply or Vacate may be issued.This is the primary tool used for lease violations other than non-payment of rent. We must go through the designated process, which takes time, to achieve the desired resolution. Please rest assured that management is doing everything in their power to ensure peace and quiet enjoyment of the premises for all tenants. 

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year and a half after I had moved out, they decided to charge me extra money and send it to collections. No attempt has been made at all to contact me all of my contact information has been the same.

  

  Business Response

  Date: 09/26/2024

  A rent deposit and disposition letter was mailed to you within 21 days from the day you vacated to the forwarding address you had on file. That packet states that if you have a balance due and you do not contact Olympic Management Company to make payment in full, your balance will be submitted to a collections company. In this case, your balance was submitted to Puget Sound Collections within the statutorily required time period. You may contact Puget Sound Collections to pay your balance owed and remove the collections account from your credit report. 

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22336562
  
  I am rejecting this response because:

  They put the wrong address on file themselves, because of a typo on their end I have something in collections. If I had correctly gotten said mail I would have paid it no problem.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/27/2024

  We respectfully disagree with your statement. Please contact Puget Sound Collections at ************ if you would like to settle your balance due. 

  Customer Answer

  Date: 09/28/2024

   
  Complaint: 22336562
  
  I am rejecting this response because:
  

  Please post the address you had this sent to, I have lived at the same address this entire time since moving out of *********************

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 10/03/2024

  Your move out and balance due paperwork was mailed to ***** ******, ************************************** on August 12, 2020. There was a delay on submitting accounts to collections due to State of Washington requirements at the time. We apologize for any inconvenience. 

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our landlord is refusing to kick out tenants that have multiple complaints against them from multiple different other tenants including myself. They have been here about 3 months now and have been nothing but rude and inconsiderate towards everyone around them including the maintenance workers on the grounds. They leave their dogs barking all day long while also blaring music to drown out the dogs barking. Then the couple in the apartment fight until all hours of the night and it's just getting way to out of hand at this moment in time. He's refusing to kick them out because they played the race card and said that everyone who has been complaining about them is racist when it comes nothing from race or anything like that. We as neighbors are simply stating that we want peace and quiet in our little apartment complex and not to have someone who comes in and thinks they can run the place. So my complaint lies with the landlord of our complex and our neighbors in 10B. So if you could look into this and see what can be done I would highly appreciate it.

  

  Business Response

  Date: 09/17/2024

  Thank you for taking the time to state your concerns. Under WA State Landlord Tenant Law, if a tenant is in violation of a rule of the lease, a 30 Day Notice to Comply or Vacate may be issued.This is the primary tool used for lease violations other than non-payment of rent. We must go through the designated process, which takes time, to achieve the desired resolution. Please rest assured that management is doing everything in their power to ensure peace and quiet enjoyment of the premises for all tenants. 

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First NONE of our appliances worked when moving in and even now some are sketchy at best. Management took their time to respond to any of these requests. Leaving us without access to laundry, cooking, heat, etc. Due to our early on needs and questions the office immediately put a target on our backs. I left ****** reviews for my experience and the office responded in a defamatory matter saying because I was disagreeable nothing I said was true or mattered. I was harassed AFTER moving my vehicle to an area they allow back in parking and then told about their policy to which a few moments later ******, the manager, said that wasn't policy. They have been very threatening and unwelcoming ever since I voice my disagreement on a policy. I do my best to follow all rules and policies, so when I received the text about my smoking although I was in accordance with the lease, i was confused. All other smokers, including employees on the maintenance team smoke where you're not supposed to according to the lease (ie: on decks/patios, in or by buildings/garages) and arent penalizedor warned, however ****** and ******** have had a target on my back trying to find any reason to evict us. Even though im within the scope of the lease. They also assumed im smoking cananbis (legal in ** and not specified in the lease) which isnt true, its CBD which is federally legal. This non-lease renewal is pure retaliation and their response to my review defamation on my character. Why am I being punished for staying within my rights as a tenant and following policy? They are not enforcing all these policies on other tenants but trying to create one's to push on me to make me look bad. I will not tolerate it. They also hid my 1 star ****** reviews and paid for or had internal employees write 5 star reviews right after. Several newer 5star reviews are from people also reviewing several other olympic Management properties. This is a clear conflict of interest and mistrust to the consumer.

  

  Business Response

  Date: 07/08/2024

  
  
  We respectfully disagree with your description of events. Management responds promptly to restoration of any interruption in necessary utilities. 
  
  
  Moreover, we have record of you or members of your household or guests failing to follow property rules and regulations. 
  
  
  We respectfully disagree with your assessment of the reviews for the property. Additionally, third-parties do not have the power to change any ****** review as that option is held by ******. 
  
  
  As a result, your request for a settlement is denied and the notice to vacate stands. 

• Initial Complaint

  Date:05/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant for 2+ years at Olympic Heights Apartments (one of the properties managed by Olympic Management Company). On April 25, 2024, I was assaulted by another tenant who had a psychotic break. He threatened me and attempted to enter my home by force and damage my property. He also assaulted another person and was arrested. I complained to the management and explained I no longer felt safe to live there if he remained. They asked me to provide a letter describing the incident to give to their lawyers, and assured me (verbally) that they would evict him since he was in breach of his lease. I was initially told he would be served a notice "by Wednesday of next week" and the process could take 2-3 weeks. Since that initial promise, the management repeatedly blew me off and promised to update me "by the end of the day," and no news came even days later. To my knowledge, they didn't even reprimand the other tenant.After living in fear for my safety for more than two weeks after the incident (still with no updates from management) next to this person, I gave my 30 days notice and moved out a week later on May 11. I was assured by multiple management team members that they would put up pictures of the apartment and attempt to rent it immediately, and that it would likely be rented out "in a few days," and I would be refunded for the rest of the month (I had paid through the month). I followed up checking in 1 week later and didn't receive an answer. 2 weeks later, I discovered that on their website, and on every website listing my old apartment for lease, the date it was available was June 30. I called and was told "they are having trouble renting out the apartment but were trying." I informed them of the different date and they said they would "look into it." When I emailed the next day and called again, I received no response. I'm guessing they're doing renovations on the apartment and lied about it.I request reimbursement for 15 days of rent at $50/day.

  

  Business Response

  Date: 05/28/2024

  Management permitted tenant to break their lease without paying a lease cancellation fee (two month's rent) to accommodate the tenant's request to vacate. Tenant will receive a pro-rated rebate on the current month's rent if the apartment is re-rented before the end of the month. The apartment is scheduled to undergo certain repairs and such repairs are being done as quickly as possible. If the apartment is not re-rented before the end of the month, no pro-rated rent will be provided. This was communicated to the tenant. 

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21760011
  
  I am rejecting this response for the following reason:

  Your message states that I (the tenant) was informed of the information that the apartment was undergoing repairs. This is not accurate. I was told that the apartment was in good condition and would be able to be rented out in "about 3-4 days, a few days." I was told this on May 11. So, the apartment should have been available around May 15. I should have been informed of this information. Instead, I was led to believe no repairs were being done and they were actively looking to rent the apartment. I was told "we're having trouble renting out your apartment. No one is interested yet."

  Besides the fact that I was deceived, you failed to mention the circumstances in which I vacated the apartment and your company's failure to properly address the safety issue I encountered. My request is more than reasonable given the financial damages I incurred by having to move out.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/28/2024

  Olympic Multi-Family MGMT takes tenant safety and customer satisfaction very seriously. If a tenant is not abiding by the terms of their lease, the management team takes measures to bring the individual into compliance and/or pursues legal action. In this case, the Company pursued legal action and was unable to remove the tenant at issue. Because you stated you felt unsafe and were not satisfied, the Company permitted you to break your lease. The apartment home you vacated was rented as soon as possible per its scheduled repairs. As a result, the Company respectfully denies your request. 

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21760011
  
  I am rejecting this response because: Your message doesn't contain new information, nor does it adequately respond to the multiple points I addressed in complaint.1.5 months (or more) needed to "repair" the apartment which was in "great"condition? It took them 2 days to repaint the balcony a year ago -- that's the only thing I can see it needed, and that was from natural wear.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family were transferred in the ********** are by the military in October 2022 and upon moving in there were a few discrepancies within the unit some upon entry and a couple within the first ******************************************************************************************************************************************************************************************** spikes sticking through the carpet. She let us know she will annotate it in our move in inspection so we will not be at fault upon move out. We received short notice orders in January 2024 and informed the new property manager, at move out she noted one carpet patch needed on one stair (golf ball size) and a stain in the second bedroom (our toddlers room, golf ball size as well) and the one in the master bedroom. We were later charged ******* due to the new carpet company they use not carrying the previous carpet company installation color resulting in the entire home being re installed. The problem is the community not taking accountability for things out of the tenants control such as the last time that units carpet was installed were years before we moved in, holding us accountable for the new carpet company not having the color, and charging us for a 100% re-done floor when we were responsible for less than 5% of damage to the carpet and not annotating the discrepancies when informed. Due to us being military and continuously deploying we left the move in issue to be something they just take care of when we move out. The damages does not equate to the deductions charged as we are only receiving ****** back from a $3000 deposit. They annoyed extra dirty cleaning within the home even though the move out inspection did not annotate anything being extra dirty in the home from the community manager walking the premises. Completely unsatisfied with the outcome of our experience and resolution of reimbursement.

  

  Business Response

  Date: 05/06/2024

  Please see the attached move out documents. We have you or a member of your household signing in acknowledgment that the carpet may require replacement if the staining could not be removed. The stain was not able to be removed and patching carpet is not an acceptable solution. The third party vendor that provides cleaning services noted the townhome as extra dirty and charged accordingly. Please see the attached invoices. 

  Customer Answer

  Date: 05/06/2024

  I additionally would like to add that the previous was tenant was also the previous community manager ***********************, that of which may be the reason of our complain of the carpet missing in the master bedroom was not replaced.

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21658121
  
  I am rejecting this response because: the stair carpet was the only annotation of repair or replacement. The facts of the previous tenant being the previous community manager and not annotating the carpet in the master bedroom is very suspicious. We were never sent an invoice of the management attempting to clean the stain just the entire floor carpet invoice. The result of the charges does not meet the actual damage of the 1 stain and of the 1 stair damage. The carpet was already to be replaced due to the master bedroom missing carpet prior to us moving in. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2022 I moved out of the ****************** in *******. I was sent a bill for damages "beyond reasonable wear and tear". When I disputed the charges and asked for a definition of "reasonable wear and tear" the only response was a copy of my lease. This still does not define the statement. I contacted the management company and asked for their definition. I also provided pictures of the apartment on the day of move out that show no damages. I wrote a letter of dispute (attached) and got another copy of my lease in return with no other information about the damages they claim. I have many more pictures of the apartment condition available upon request. The files are too load on this site.

  

  Business Response

  Date: 03/29/2024

  Thank you for submitting your request. We have reviewed your file and determined the charges are correct, however, in the interest of resolving this matter, we will reduce the painting expense by $400.00, leaving your account with a $0.00 balance owed and we will close your collections account. 

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21450443
  
  I am rejecting this response because:

  First, I want to say thank you for being willing to remove the charges. I do believe it is important that the term "...reasonable wear and tear" needs to be defined for future residents. While I was waiting on an initial response to this question, this collections account was opened. I stated that I was more than willing to settle this bill as long as I know what I was being charged for. As stated, there was no definition provided and no photo evidence of the claimed repairs needed. The pictures provided in my initial dispute from October 2022 show the apartment in immaculate condition with no signs of reasonable wear and tear or wear and tear at all. 

  I would appreciate if the collections account is settled removed completely from my credit report along with my wife's. *********************** was the co-applicant and co-occupant of this apartment and this reflects on her account as well. With the repercussions of this collections on our account, we have lost the opportunities we would have otherwise had.  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/08/2024

  A communication to Puget Sound Collections will be sent today stating that your debt is satisfied and your account is to be closed. 

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21450443
  
  I am rejecting this response because:

   

  This collections needs to be removed from my report. Not just closed. I would like for it to be as if it did not exist as the collections was not justified nor was the proper information provided to explain why I was being charged. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/21/2024

  We have requested Puget Sound Collections remove the $0.00 balance collections account from your credit report so that it does not show up at all.

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at a business run by olympic management from July 2017 to August 2022. Talisman apartments. Both my husband and myself had numerous issues with management regarding lack of maintenance or improper maintenance. Regardless, we also had issue with management. One individual specifically. ***************************. ***************** was very unprofessional, and made it very hostile when he became the manager, prior to his tenure, we only had issues with lack of maintenance. Besides being very unpleasant to work with, he as manager, continued to disregard repairs and blame us for their property issues. When he took over from his predecessor, he was left with very little paperwork regarding units, this included their inspection sheets. He would also delete maintenance logs and issues we put in. When we complained to the management company, they ignored us. We broke our lease to move out of the apartment complex, and paid everything we were given. When we moved out, we contacted again to make sure that they had no fees. ***************** assured us there was no fees and we owed nothing. Cut to a year later. ***************** has sent a bunch of fees to collections. We were charged for 60% of the carpet damage in our unit, which **************** has rules about wear and tear. Rules that their lease does not abide by. They failed to notify us, but backdated their notice. When asked for information, the management company only gives their ledger detailing the fees with back dated notices. He also "**************** the original inspection sheet that was missing originally from our file. And it shows they replaced the carpet prior to us moving in. Which isn't true. We had damage from it originally, and we put in the reports. But low and behold, our maintenance request dated from 2017 were gone. So now we have a bill sent to us for carpet replacement that makes no sense, and for way more than they are legally allowed to charge.

  

  Business Response

  Date: 01/31/2024

  We respectfully disagree with your assessment of the situation. We have evidence that the carpet was new upon your move in, however, we have amended the carpet charge from $1,090.17 to $519.13 to reflect the 5 years you were in the unit against the 7 years of expected life of the carpet. Thank you for bringing this to our attention. We have reviewed the remaining charges assessed and found them accurate. We reviewed all notices provided to you and found that all were processed within the timeframe permitted under Washington Landlord Tenant Law. As a result, your total balance owed is $414.13, please see the attached tenant ledger. 

  Customer Answer

  Date: 01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like the business to reflect this and to update this with the collections company they discharged the debt to. 
  
  Sincerely,
  
  ***** Febuary