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Business Profile

Hotels

Friday Harbor Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked 2 rooms in july 2021 and it was supposed be for 5 people and when we got there they only had 2 beds and they said they had a swimming pool and they did not. the manager gave me a phone # for a different motel,which I rented and they said they would refund me my money. they refunded me 900 dollars and change, but they still owe the balance of ******* dollars. and after many calls with them saying they would refund the balance, they never have refunded me the balance. Everytime I call, they the manager is gone for 30 days.

    Business Response

    Date: 03/29/2023

    Hi, We have been corresponding with the guest the last two weeks. This has been an issue with one of Expedias affiliates as they had given her false information and withheld her funds. The hotel had refunded both reservations promptly and Expedia also issued the refund to the its affiliate but only one refund was received. The guest has been extremely patient and understanding. There is an understanding the complaint refers through which the reservation was booked. This third party is not affiliated with the hotel, and its inability to respond or reissue her funds made the guest initially think the hotel was at fault. We have been in contact with both Expedia and the guest. The guest mentioned the affiliate of Expedia claimed they issued a voucher for her reservation yesterday. 

    The case has been escalated with Expedia. The hotel and the guest do not wish to continue business with this affiliate of Expedia. Expedia has responded today and said the funds were issued to the guest. The Expedia case number is:112761934. 

    This matter is nearly resolved but we are waiting for confirmation from the guest. The guest and hotel are both looking to report the third party affiliated with Expedia as much false information and withholding of information continues to occur. 

    Customer Answer

    Date: 03/30/2023

    From: ********************************** <**********************************>
    Sent: Wednesday, March 29, 2023 3:43 PM
    To: Info <**********************************>
    Subject: Message from BBB.org

    Complaint#********. Expidia sent me an email and said I would have the balance they owe me within 7 to 10 days . I will let you know when that happens . Thank you for your help. ***********************

    Sent from *********************** (***********************)

Friday Harbor Suites is NOT a BBB Accredited Business.

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