Business ProfileforJ & J Plumbing & Heating, LLC

On 2/28/23 a J&J Plumbing and Heating LLC crew installed a double wall oven purchased at Freds Appliance. ***** recommended J&J.After the installers left, we saw damage in front of the ovens: rub marks and deep scratches, some about four feet long. I called J&J and emailed photos. They set up an appointment for ************************* to come examine the damage.Upon seeing the floor on 3/3/23 ****** acknowledged and took responsibility for the damage, saying they would have it fixed. He said his installer acknowledged not using a skid pad and, instead, slid the oven across the floor against company policy. ****** gave us contact information for one of his floor guys, said to call them, have them fix it, and they would *************The flooring company had their hardwood floor expert examine the damage. The specialist determined the area could not be spot-repaired to the point that the scratched area would not stand out from the surrounding floor. He said the entire floor would need to be sanded and refinished. The next time I spoke to the flooring company owner, he said he couldnt help us anymore and we would have to work directly with J&J to remedy the issue.I have since called J&J asking for ****** numerous times; he has yet to return my calls. When trying to reach him, the people answering were familiar with the issue and told me, several times, I will give him the message and leave a note on his desk. On 4/25/23 I sent ****** a certified letter, reviewing the situation, and have yet to hear anything from ****** or anyone at J&J.We have since had two other floor companies examine the damage. Both came to the same assessment: due to deep, cross-grain scratches, the whole *********** sanding/refinishing to avoid seeing the scratches or an obvious contrast between the repair and the rest of the floor.*********************** said his company would pay to have the floor fixed to our satisfaction; instead, he has not only reneged on that promise, but has ghosted us.