We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Betterthandiamond Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Betterthandiamond Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Betterthandiamond Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Betterthandiamond Inc

      710 5th Ave NW STE 350 Issaquah, WA 98027-2846

    • Betterthandiamond Inc

      1605 NW Sammamish Rd Ste 250 Issaquah, WA 98027-5378

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am really saddened that I have to post my experience with BTD's quality and service.I bought the Timeless Alondra Ring with a 3.0-carat Amora Eternity Super Ideal H&A Round on 10/5/2020. The communication and turnaround were ok/good and could have been better.On April 2022 (10 months ago), prior to our wedding, I also ordered the Alondra Wedding Band and relayed about a warping issue I experienced on the engagement ring. They said I could send in the engagement ring for repair at the same time I placed the order for the band. So I placed the band order on 5/31/2022 and after that, all communication was pretty much non-existent, I didn't even receive an order confirmation email. I have followed up numerous times with none of my emails being answered. Last week, my wife shows me the engagement ring and to my surprise, one of the prongs is completely bent. My wife doesn't work with her hands very much, if at all and she has repeatedly told me that she did not hit it hard on anything, so she doesn't know how it could have happened. BTD is always touting their craftsmanship and saying how their cutting edge high-pressure enhanced process causes densification to the metal yielding a finished ring up to 20% harder than normal platinum.I have tried emailing, calling, submitting a support ticket, posting on the message boards and they just have been silent through the whole thing I am very disappointed because I feel my wife thinks I cheapened out on the ring, I showed her the ***********, and told her it was platinum, but I don't think she has faith that BTD was being truthful.Here are the pictures and video of the ring below: ************************************************************************* I would not recommend anyone buying anything from BTD if this is how they handle their customer service. Dont spend your hard earned money on a company that really dont value their customers let alone provide a simply reply.

    • Initial Complaint

      Date:08/31/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 8/18/22 for Phoenix Emerald *** 8 x 6 moissanite E Color.My card was charged but I did not receive confirmation. When I looked back in my history I saw an error message (see attachment)I have sent several emails and left several messages for customer service to confirm order and tracking and have received no reply.

    Betterthandiamond Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.